Diamond Certified Company Report

Advantage Moving & Storage

Diamond Certified Company Report

Advantage Moving & Storage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

Julie P.

VERIFIED Advantage Moving & Storage CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and the crew is a good, trustworthy crew to have around your family and your things.

I have used them two or three times. When I have called, they were always able to come out and give me a bid with no problems and they were always comparable to other companies.

Ginger H.

VERIFIED Advantage Moving & Storage CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends about them. I said if you want it done professionally and cost effectively, go there. They were so awesome. They went the extra mile. They were great.

I thought the cost was really good. They weren't the most expensive. They were professional from the beginning to the end.

Donna H.

VERIFIED Advantage Moving & Storage CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with, good rates, and responsive, they do what they say they are going to do.

I depend on them. They are my best movers. I have moved with them 4-5 times now. I think they are fantastic.

Read All 200 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Brian Kavanaugh, President

Advantage Moving & Storage offers complete relocation services to residential and commercial clients throughout the Bay Area. The company specializes in household and office relocations and provides packing, crating, and special handling services for both local and long distance moves.

In addition to its regular moving services, Advantage Moving & Storage offers automotive moving and has full storage capabilities. Customers’ possessions are carefully inspected, wrapped, inventoried and stored, says President Brian Kavanaugh, which ensures they’ll be returned in their original conditions. The company’s storage department thoroughly registers all items to control shipments and eliminate the chance of loss. 

Advantage Moving & Storage uses its own in-house staff of professionals who have extensive training in packing, moving, safety and risk management. Mr. Kavanaugh says his employees work diligently to assess customers’ specific needs and make sure they know exactly what to expect. “Regardless of the nature and requirements of the move, our goal is to make the operation seamless and stress-free.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Advantage Moving & Storage

COMPANY CONTACT
Service AREA

The Bay Area

Get Directions
SERVICES PERFORMED

Residential & Commercial
Interstate & Intrastate Moves
Local & Long Distance Moves
Packing & Storage
Automotive Moves
Free Estimates

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Advantage Moving & Storage

Company Profile

Advantage Moving & Storage offers complete relocation services to residential and commercial clients throughout the Bay Area. The company specializes in household and office relocations and provides packing, crating, and special handling services for both local and long distance moves.

In addition to its regular moving services, Advantage Moving & Storage offers automotive moving and has full storage capabilities. Customers’ possessions are carefully inspected, wrapped, inventoried and stored, says President Brian Kavanaugh, which ensures they’ll be returned in their original conditions. The company’s storage department thoroughly registers all items to control shipments and eliminate the chance of loss. 

Advantage Moving & Storage uses its own in-house staff of professionals who have extensive training in packing, moving, safety and risk management. Mr. Kavanaugh says his employees work diligently to assess customers’ specific needs and make sure they know exactly what to expect. “Regardless of the nature and requirements of the move, our goal is to make the operation seamless and stress-free.”

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Company Philosophy

"Our goal is to be our customers' personal moving consultant–to provide ideas and solutions and afford them the smoothest, most trouble-free moves possible. We pride ourselves on treating their belongings with as much respect as we would our own. We believe every good move begins with a customer receiving professional and accurate information, and that's exactly what we provide."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Advantage Moving & Storage, the key to achieving and maintaining high levels of customer satisfaction is simple: provide high-quality service at a competitive price, regardless of the extent of the job. “We believe every client deserves personal, detail-oriented service, so that’s exactly what we provide,” says co-owner Chitra Bheeman. “From our quick response time to our comprehensive follow-up, our goal is to make sure our customers are happy throughout each step of their projects.”

Advantage Moving & Storage provides a complete range of relocation services for residential and commercial clients throughout the Bay Area. In addition to handling local and long-distance moves for homeowners and business owners, the company has the in-house capabilities to offer packing, crating, storage and specialized services like international moves.

Unlike moving companies that hire inexperienced day laborers in an effort to reduce their operating costs, Advantage Moving & Storage maintains a staff of highly trained professionals who have years of experience in the moving industry. “All of our employees are full-time and trained on an ongoing basis to ensure they’re maintaining our high standards of quality,” explains Ms. Bheeman. “They get better with every move, which means our services continually get better as well.”

To further differentiate itself from its competition, Advantage Moving & Storage emphasizes promptness in every aspect of its operations, from immediately returning phone calls to spending time with customers who have questions about its services. “As a small, locally-owned company, it’s important for us to provide our clients with individualized attention,” says Ms. Bheeman. “Every move is different, but by taking a detail-oriented approach to our work and being prompt with our communication, we’re able to fulfill our customers’ needs and exceed their expectations.”

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Industry Info

Any time you waste during a moving project translates to wasted money, so the more you’re able to prepare beforehand, the easier your move will be. Consider the following preparation tips:

Get a written estimate from a reputable moving company. Getting an in-person estimate will ensure the movers get an accurate idea of what your move will look like, including the extent of your belongings, the size of your furniture and any special items that may be harder to move. “When you get an estimate in writing, you have a clear promise of what your movers will do and what you’ll pay for their services,” says Chitra Bheeman, co-owner of Advantage Moving & Storage in Milpitas. “If everything is clear upfront, moving day will be much less stressful because there won’t be any surprises.”

Use better boxes. It’s important to use strong boxes with plenty of tape to ensure they don’t collapse in transit. However, an even better alternative to cardboard boxes are stackable plastic storage bins—they’re low-maintenance (no tape needed), sturdy and reusable.

Disassemble furniture yourself. Fixtures and furniture such as bookshelves, beds, and cribs often need to be taken apart in order to fit into a moving truck or through a doorway. This is a time-consuming task, but you’ll save a lot of time and money by doing it yourself ahead of time instead of leaving it for the moving crew. If you have any doubt that a piece of furniture will fit, disassemble it to be safe. Otherwise, you might be stuck paying for a last-minute disassembly service.

Prepare fragile items. Remove light bulbs from lamps so they don’t shatter from the vibration of the moving truck. Also, smaller lamps and lamp shades tend to be very fragile, so box them up instead of keeping them out with standing lamps. Tightly wrap framed pictures in blankets and ask if your mover has a special rack in the truck for transporting them.

Consider the location. If you live in an urban setting, you might need to reserve a loading dock (particularly if it’s a high-rise building) or procure a street parking permit for the day. Remember, these details are your responsibility, not the moving company’s. To obtain a parking permit, you can either go to your local police station or visit the city’s website. Parking permits may not be cheap, but they’re less expensive than a parking ticket or rescheduling your entire move. Other factors that might come into play in an urban area are road closures for maintenance or street fairs, so do some preliminary research to make sure nothing will cause delays on the day of your move.

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Frequently Asked Questions

Q: How will you estimate the cost of my move?

A: We’ll schedule an onsite appointment so we can look at what we’re moving, take a complete inventory and give you a ‘not to exceed’ price bid so you have everything in writing.

Q: How will you protect my belongings during the move?

A: Our movers are trained to use industry-best moving practices, so they know how to prevent damage from occurring during a move. For example, they make sure every piece of furniture is properly blanket-wrapped, shrink-wrapped or disassembled so it’s protected while it’s in transit.

Q: What if something gets damaged during the move?

A: You can choose from a variety of insurance options, including basic liability insurance that offers coverage at $.60 per pound and additional coverage for full-value replacement. Our claims department is very customer-oriented, so if any of your belongings accidentally get damaged during the move, we’ll take care of everything according to your needs and the insurance coverage you chose at the beginning of the project.

Q: Are your movers full-time employees?

A: Yes. Our employees are trained moving experts who know how to protect your belongings and ensure the success of your move.

Q: Can you guarantee pick-up and delivery dates?

A: Yes. For local moves, as long as the date you request is available, we guarantee we’ll be there to take care of everything. For long-distance moves, we can guarantee a pick-up date, but deliveries require more logistics, so we usually give a time window that’s dependent on the size of the load.

Q: When do I pay?

A: Payment is always due at the end of the move, regardless of whether it’s a local or long-distance job. Instead of requesting a deposit, we’ll have you sign an Order for Service document to reserve your move date.

Q: Will you inventory my items to make sure everything arrives at the destination?

A: For long-distance moves, we list every item on an inventory document and place a corresponding numbered sticker on the item. We’ll use that document to check off everything as it’s delivered. For local moves, everything that’s loaded onto the truck is secured and delivered immediately to the destination. You can do a walkthrough of your home or office to make sure all the items are removed, and upon our arrival at the new destination, you can verify everything was delivered and unloaded as expected.

Q: What can I do to ensure a smooth move?

A: The main thing is to be prepared and fully packed before the movers arrive. Since local moves are based on time, this can save you a lot of money. Any furniture should be cleared off so the items are ready to protect and load. You should also make sure pets and young children have adequate care so they aren’t in the way during the move. Communication is also important—if you have questions about your estimate or certain aspects of the job, make sure you talk to the movers before work begins so everyone is on the same page.

Q: What if it rains on moving day?

A: Moves don’t stop if it’s raining—we simply make sure everything is protected and carry on with the work. If it’s raining so heavily that it creates an unsafe situation, we’ll wait until conditions improve and then resume. Rain won’t stop us from performing our job as long as it’s safe for our movers, our customers and the items we’re moving.

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Diamond Certified RATINGS ON Advantage Moving & Storage
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
Advantage Moving & Storage : Average 8.9 out of 10 based on 200 unique customer surveys of customer satisfaction.

Julie P.

VERIFIED Advantage Moving & Storage CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and the crew is a good, trustworthy crew to have around your family and your things.

I have used them two or three times. When I have called, they were always able to come out and give me a bid with no problems and they were always comparable to other companies.

Donna H.

VERIFIED Advantage Moving & Storage CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with, good rates, and responsive, they do what they say they are going to do.

I depend on them. They are my best movers. I have moved with them 4-5 times now. I think they are fantastic.

Ginger H.

VERIFIED Advantage Moving & Storage CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told friends about them. I said if you want it done professionally and cost effectively, go there. They were so awesome. They went the extra mile. They were great.

I thought the cost was really good. They weren't the most expensive. They were professional from the beginning to the end.

Jacklyn S.

VERIFIED Advantage Moving & Storage CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and nothing was damaged. They were very fast.

How organized everything was

Michael K.

VERIFIED Advantage Moving & Storage CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and they showed up on time.

They were careful with my stuff and I liked the people who worked for them. They just were reliable, followed up, and they were always helpful.

Anita H.

VERIFIED Advantage Moving & Storage CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I found them to be extremely and they came in under the bid. Nothing was broken.

It was totally fuss free.

Bill L.

VERIFIED Advantage Moving & Storage CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. I don't have anything to say.

They seem to be professional.

Caroline P.

VERIFIED Advantage Moving & Storage CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, reliable, honest, and very careful.

I have used them twice. Once to move my son to an apartment, which was a small job. They were really efficient and they didn't stretch the job. After that, I called them to move an entire house. I had a Grand piano and they were great. They first came and assessed the house. They looked at where everything would go and everything went very smoothly.

Cheryl K.

VERIFIED Advantage Moving & Storage CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional in terms of their contract. What they laid out in their contract is what they provided.

They did everything that they said they would do.

Chris J.

VERIFIED Advantage Moving & Storage CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very organized, and I think the service is friendly.

They came in and they gave me a quote and the price that it cost me was pretty close to the quote.

Daniel B.

VERIFIED Advantage Moving & Storage CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were efficient and friendly.

They were able to move all of my stuff without breaking or hurting anything at a reasonable price.

Erica H.

VERIFIED Advantage Moving & Storage CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and everything worked out.

The prices

Francis N.

VERIFIED Advantage Moving & Storage CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good price and good service

Very professional, and they got everything done quickly like they said they would.

Kristy P.

VERIFIED Advantage Moving & Storage CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, fast, and efficient. The guys are friendly.

They were fast and efficient. They got the job done in the time frame they said they would.

Pamela C.

VERIFIED Advantage Moving & Storage CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything that they said they would do at a pretty reasonable price.

I have an old office and laboratory needs and they have shown up and gotten the job done on both accounts.

Rick G.

VERIFIED Advantage Moving & Storage CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just professional and very good.

They are just professional and very good.

Ron B.

VERIFIED Advantage Moving & Storage CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest, straightforward, and they kept up their end of the bargain.

They were honest, straightforward, and they kept up their end of the bargain.

Shiri D.

VERIFIED Advantage Moving & Storage CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Make sure that they get a confirmation via email or something like that before the move.

They were professional and they came on time. They did everything, including packing. They were efficient.

Wonha C.

VERIFIED Advantage Moving & Storage CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered everything that they promised.

They were on time, which is pretty important to me.

Brian G.

VERIFIED Advantage Moving & Storage CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Overall, it's a quality service.

We liked the rates and the movers. They were friendly and helpful. I don't recall their names.

Read All 200 Survey Responses at Ratings View