DIAMOND CERTIFIED COMPANY REPORT
Advantage Automotive
Advantage Automotive offers comprehensive repair and maintenance services to owners of domestic and foreign vehicles (including hybrids) in Contra Costa and Alameda Counties. The Dublin-based shop can handle brake and suspension work, metal fabrication, factory-scheduled maintenance, engine and transmission repairs, tune-ups and more. It can also pinpoint minor and major electrical problems by using a state-of-the-art computer diagnostic system.
Owner Larry Tirnetta established Advantage Automotive in 2005. He began his career in the automotive industry more than 25 years ago—by the age of 18, he’d already acquired his California Smog License and passed six of eight tests needed to become an ASE Master Technician. Today, Mr. Tirnetta continuously updates his automotive knowledge by attending industry seminars and training to operate cutting-edge repair technology.
Advantage Automotive stresses the importance of communicating effectively with its customers, and its ASE Master Technicians are trained to prioritize repairs in order of importance and safety. “That way,” says Mr. Tirnetta, “our customers can make educated decisions about the repairs they want done immediately and the ones they want to postpone.”
Company Philosophy
“Our customer service is just as important as our vehicle service. We keep our clients informed about the repairs their vehicles require—we want to make sure they understand what we’re doing and why. Our ultimate goal is to maintain our hard-earned reputation for being a shop people can depend on to provide quality automotive services and excellent customer service devoid of pressure sales tactics.”
Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.
General Auto Repair - Foreign & Domestic
Factory Scheduled Maintenance
Computer Diagnostics
Electrical Repair (minor and major)
Hybrids
Brakes & Suspension
Engine & Transmission changes
Tune-ups
Transmission Flushes, Brake Fluid Flushes, Power Steering Flushes & Radiator Flushes
Metal Fabrication
Shuttle Service Available
AC Delco
Bosch
Delphi Vision
Motorcraft
Comparative Summary
At Advantage Automotive, superior customer service is a top priority. It all begins with good communication. “We keep customers informed about what their cars need. That way there’s no shock when the car is done,” Says Larry Tirnetta, owner of Advantage Automotive.“We let them know why a part needs to be replaced and what could have been done to prevent the problem. We explain things so that...
Frequently Asked Questions
Q: How much does it cost to determine what is wrong with my car?
A: "It depends on the problem. Most of the time we’ll start off with an hour of diagnostic testing, which costs $108. If we can figure out the problem in the first 15 minutes, we’ll only charge $27. If there are any minor repairs tha...
Q: What kind of parts do you use?
A: "Quality parts go hand-in-hand with quality service. There are many aftermarket parts that are just as good as factory parts. Some of the aftermarket parts are actually made by the same people that build them for the dealer. We know which man...
Q: What if I choose to postpone a repair?
A: "That is up to you. But if it’s a safety issue, we will always recommend that the repair be done as soon as possible."
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Industry Info
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When it comes to automotive maintenance or repair, insist on quality service delivered by honest, experienced technicians with cutting-edge skills.
First impressions count, and they can be surprisingly accurate. “If you walk into a place and it is clean – if there are certificates on the wall – that usually indicates someone who takes pride in their business,” says Larry...
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Findings based on statistically reliable research from 125 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
98%
n = 125
Diamond Certified Qualification
Based on 125 customer surveys, we declare
Advantage Automotive
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1392
Continuously qualified since August 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Alex M. Verified Customer Name
"They were friendly and they did good work."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Advantage Automotive
6421 Golden Gate Drive
Dublin, CA 94568
Dublin, CA 94568
(925) 335-6960
(925) 829-9998 fax
(925) 829-9998 fax
DCID9258299898
Mon - Fri: 8am - 5:30pm Sat: By Appointment Only
Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.
Larry Tirnetta
26
3
Master Certified Technician
244410
Liability Insurance, Worker's Compensation
AC Delco Quality Installer, AFC, Better Business Bureau, BNI Network
2005
Computer Diagnostics and Electrical Repair
AC Delco, Bosch, Delphi Vision, Motorcraft
All
Most everything comes with a 12 month - 12000 mile warranty, some of the heavier jobs come with a 3 year - 100000 mile warranty
Survey Responses For
Advantage Automotive
Advantage Automotive: based on 100 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Alex M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and they did good work."
Andrea S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest. They saved my car for me."
Anthony C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are doing a great job. I like mostly everything that they are doing."
Bernie W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices and their honesty."
Bill H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them. An honest mechanic is the second best thing in life next to a good doctor. They are very accommodating. I believe everything they tell me."
Brian J. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal attention, energy, sense of care, and professionalism."
Brian P. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, he didn't charge me for some things that were minor. He went out of his way to help me."
Carlo L. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pretty much everything, it was just fine."
Chris S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and honest. I felt that I received a good value."
Christopher B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and did the work correctly. I know I haven't had any issues. They also had a clean shop."
Daniel C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Larry was very forthcoming with information. He always showed me what was going on with my car. That made him seem very trustworthy."
Darrel T. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was reasonable. It was finished on time. I trusted him."
Dennis B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think Larry is very honest. He knows his stuff. He comes across as very professional."
Derrin B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I get quick answers. They are honest and fair."
Don S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their honesty and workmanship. They have a quick turnaround time. I think they are up there with the big dogs."
Elisha C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest."
Frankl W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The workmanship, and he knows what he's doing."
George W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have known them for years."
Greg S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The communication and honesty about what was going to be done."
Hermosa F. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who works there, Larry, is a really good guy to talk to. I was very satisfied."
Jan N. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and pleasant. I liked how quickly and nicely it was done. They are fully tuned to their customer's needs. I was impressed by the knowledge they all seemed to have about automotive repair. They have a good operation going on with goo."
Javier B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything. Larry was outstanding."
Jeff D. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the straightforward and honest attitude they conveyed to me. Their customer service department is very friendly as well."
Jeff G. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed my problem."
Jen K. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are a very professional outfit."
John B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner, Larry, is a nice guy who does what he says. Everyone there does really good work. They know what they are doing."
Jon F. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very helpful and quick."
Julie P. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the knowledge, honesty, and their right upfront attitude. I have recommended them to others."
Ken W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their knowledge. I had a really great experience there."
Kevin M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We can get our car in anytime we need to. Larry is very accommodating. He even let us borrow a car. My whole family takes their cars there. He stayed past his regular store hours because we had to wait for the tow guy to show up."
Kim V. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the way that they treat me. I am not just a number. They are very honest."
Kyle B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty honest. I have been using them for a while. I like how they look after their customers."
Larry S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Larry. They did quality work. They were really good."
Laurie D. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have fair prices, and they are honest."
Linda M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough and personable."
Linda R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, and Larry himself, he told me what I needed. If he couldn't do something then he would recommend others who could. He cares about cars and he knows what they need."
Margaret W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fast."
Marie H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked him because it seemed like he was giving me a good deal. He was trustworthy and honest. He was really nice."
Marie S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very honest. I trust the owner, Larry. I feel like I can take my car in there and he will tell me the truth."
Mark N. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is really honest. If I call him, he looks at it right away. He checked the car and didn't charge anything for it. He is terrific."
Mike H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner's honesty, There were mistakes made and he was forthright. He offered to do anything possible to have them corrected. He is a very customer service oriented person. I was very impressed by him. He is next to gold as an individual. He takes digit."
Neal M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was excellent. They are very fair and did a really good job. They did everything they could do for us."
Nikki M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed friendly, honest, and affordable."
Pablo A. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service is good. Every time I call them, they seem to have an answer on hand."
Patrick V. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their prices. I thought that Larry was very honest."
Paul A. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, flexible, and they did a great job."
Paul T. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer care was good."
Peter H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He diagnosed the problem and fixed it right the first time. They did a good job."
Phil S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like how they back up their work. They are honest about their repairs. They do good work."
Rich W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the customer service. It is extremely good."
Roland C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think he is very professional. He is a nice person."
Ron P. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good customer service."
Ron R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I had an odd problem with my radio. He put in the extra effort to get it fixed."
Ron U. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does his work right. He is very personable and honest. He knows what he is doing."
Samantha T. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, they explained things very well. We were happy with them."
Sandra B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable."
Sandy R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I loved them. The owner was very honest. I never felt cheated. He was able to fix my old car every time. I always tell my friends in the city to go to Larry."
Seth W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how smoothly it went."
Stacy M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't feel like I was being ripped off. They didn't try to sell me anything that I didn't need."
Steve A. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The straightforwardness, they follow through and facilitate my timing needs. They are a great company."
Steve J. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do everything great. I call them the night before, tell them what needs to be done, leave the keys, and it is done."
Steve K. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their ability to give me the overall picture, they diagnosed the problem very quickly. They were able to tell me what I need to be aware of in the future. I did not feel they were trying to sell extra services, but to give advice. I had a one hundred thou."
Tai C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is good and very friendly."
Ted W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is friendly and does a good job."
Tom R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest and straightforward. They did a good job for a reasonable price."
Tony B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very consistent and reliable. They are trustworthy."
Tracy G. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service was good. They have reasonable pricing. They are great."
Warren B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know he is a straight shooter. I've been with Larry for years."
Wes M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal, hands on attention, I felt like I could depend on them."
William B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the constant phone calls. He asked each time before he would do something. We had great communication."
William C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The friendliness, honesty, and the way they treat you."
William R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fast and they had the part quickly. The turnaround time was great."
Barbara G. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was happy with them. They fixed my car correctly."
Bill F. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt and easy to work with."
Bill O. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their work was good. Their mechanics were both honest and knowledgeable."
Bill Y. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very truthful in the work that he did."
Dan W. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Larry kept us informed about what was going on the whole time."
Ernie V. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest and the owner is on site."
Ginny A. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable and just very willing to help."
Jeremy C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really cool people, and it was not high pressure. They did a good job getting my car in and out quickly."
Mark D. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service there was great."
Mike C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Larry is a good person. I like his personal service and attention to detail."
Pat M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest. They were forthcoming about what was wrong. They gave me everything that I needed."
Paul M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable, honest, and they had fair pricing."
Rich S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job very well. He was honest. He treated me nicely."
Scott S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, the guy was very responsive to my questions. He called me as well when he had questions."
Stan B. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were clean and professional. They were knowledgeable about cars. They did things well."
Crista H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very personal service, I did not feel like I was dealing with a general car place. I felt like I was dealing with a friend."
Diana W. Verified Advantage Automotive Customer Name
Q1:
Q2:No
Q3 & Q4:"They weren't busy. They got to me quickly."
James C. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are located close by. They do everything I ask them to do."
Josephine G. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest with the billing. They don't charge overly high prices. They are good."
Linda R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was close to home. They answered our questions and fixed our problem. He replaced the part we needed. He didn't try to get money out of us. He was honest."
Loren M. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was very convenient to get to. The man was willing to work with me. It was nice."
Sofia S. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and friendly."
Steve F. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the work done in a timely basis."
Gary I. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very convenient."
Susie R. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very polite and good at keeping me informed. He did his best."
Chimene H. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The timely manner with which they serviced the car, we went to them with a very short window of time."
Brian D. Verified Advantage Automotive Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Availability."
Dorothy T. Verified Advantage Automotive Customer Name
Q1:
Q2:No
Q3 & Q4:"The people were very nice."
