Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
August 2006
We declare that Advanced Instruments Hearing Aid Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #943
(707) 560-1920
(707) 728-5985
1055 Broadway, Suite A
Sonoma, CA 94576
More addresses
Owner Eric Stratton is a licensed hearing aid dispenser (CA Lic. HA3785).

Advanced Instruments Hearing Aid Center offers a variety of hearing services at locations in Vacaville, Fairfield and Sonoma. The company performs comprehensive hearing evaluations and uses a verification system called Live Speech Mapping to ensure hearing aids are properly adjusted for each individual patient. The company fits and repairs hearing instruments from many top manufacturers, including Siemens, Starkey, Oticon, Unitron, Widex, Phonak, GN ReSound and more.

Owner and Audioprosthologist Eric Stratton says Advanced Instruments Hearing Aid Center takes great pride in improving the quality of life for every person it treats. “We take a patient-centered approach—our staff thoroughly evaluates each person’s hearing needs and works diligently to find the best solutions.”

Advanced Instruments Hearing Aid Center provides a variety of products designed to help hearing-impaired patients in their everyday lives, including amplified telephones, TV ears and wireless listening systems. The company also makes custom earmolds for musicians, athletes and others who are exposed to high levels of occupational noise.

Company Philosophy

“Our purpose is to improve the quality of communication for our patients. We want every person who comes to see us, whether it’s hearing aid-related or not, to feel better when they leave than when they came in.”

Serving Sonoma, Solano and Yolo Counties including Santa Rosa, Windsor, Davis, Petaluma, Healdburg, Woodland, Fairfield and Vacaville.

Hearing Aids
Hearing Testing
Fitting & Repair
Hearing Protection Device
Tinnitus 
Treatment
Occupational Hearing Testing

Assistive Listening Devices
Wireless 
Listening System Installation

GN ReSound
GN ReSound
Oticon
Oticon
Phonak
Phonak
SeboTek
Siemens
Siemens
Sonic Innovations
Starkey
Starkey
Unitron
Unitron
Widex
Widex

Comparative Summary

Advanced Instruments Hearing Aid Centers utilizes the gold standard of fitting procedures to ensure the best possible results. Known as Live Speech Mapping, this verification system makes certain that the hearing aids are properly adjusted and calibrated for each individual patient. This unique process uses a tiny microphone placed deep in the ear canal, combined with a pinpoint computer system,...

Frequently Asked Questions

Q: Do you offer a warranty?
A: "Yes, we offer a 3-year warranty on all new hearing aides."
Q: What happens at the initial visit?
A: "We encourage you to come with a family member. After some paperwork you will both talk with one of our licensed hearing healthcare professionals. The discussion will include why you came in and what both of you have observed about your heari...
Q: What it is like to be fitted with a new hearing aid?
A: "It is really a lot of fun. The instruments are adjusted to your comfort level and particular needs. You will hear speech more clearly, as well as many environmental sounds that were below your perception. Your own voice will sound a little...

Map

Javascript is required to view this map.

Industry Info

What to look for - and look out for - when choosing a hearing aid center
There are three things do when shopping for a hearing center, says Eric Stratton, owner and operator of Advanced Instruments Hearing Aid Centers in Vacaville, Fairfield and Sonoma, "First, find a location with posted hours and can check their...
Findings based on statistically reliable research from 354 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 354

Diamond Certified Qualification

Based on 354 customer surveys, we declare
Advanced Instruments Hearing Aid Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 943
Continuously qualified since August 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alice W. Verified Customer Name
"They were helpful and nice. I didn't even know I was hard of hearing until my husband told me he was tired of having to yell at me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Advanced Instruments Hearing Aid Center
1055 Broadway, Suite A
Sonoma, CA 94576
301 Alamo Drive, Suite G
Vacaville, CA 95688
1313 Travis Blvd., Suite C
Fairfield, CA 94533
(707) 560-1920
(707) 728-5985
(707) 902-3944
DCID7079966331
DCID7077285985
DCID7079023944

Vacaville & Fairfield
Mon – Fri: 9am – 5pm
Other: Available By Appt.
Sonoma
Mon: 9am – 12pm
Tue & Thu: 9am – 5pm
Wed: 9am – 3pm
Fri: 9am – 1pm
Other: Available By Appt.

Serving Sonoma, Solano and Yolo Counties including Santa Rosa, Windsor, Davis, Petaluma, Healdburg, Woodland, Fairfield and Vacaville.

Eric Stratton, Owner
17
Certified Audioprosthologist, Certified Occupational Hearing Conservationist, National Board Certification in Hearing Instrument Sciences
HA-3785, HA-7523
Liability Insurance, Workers' Compensation
American Conference of Audioprosthology, Hearing HealthCare Providers California, International Hearing Society
1977 (Sonoma), 1983 (Vacaville), 2006 (Fairfield)
Hearing Aids, Hearing Testing, Fitting & Repair, Hearing Protection Device, Tinnitus Treatment, Occupational Hearing Testing, Assistive Listening Devices, Wireless Listening System Installation
GN ReSound, Oticon, Phonak, SeboTek, Siemens, Sonic Innovations, Starkey, Unitron, Widex
All
3-Year Warranty on All New Hearing Aids, 75-Day No-Risk Evaluation Period
CareCredit, HealthiPlan

Photo & Video Gallery

Survey Responses For

Advanced Instruments Hearing Aid Center

Advanced Instruments Hearing Aid Center: Average 9.1 out of 10 based on 354 unique customer surveys of customer satisfaction.
Alice W. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was treated with respect, which is the way I like to be treated. They were interested in my situation, and they took the time to listen to me."

"They were helpful and nice. I didn't even know I was hard of hearing until my husband told me he was tired of having to yell at me."

Jack C. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are communicative and honest."

"They are easy to work with."

Elizabeth H. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are wonderful for the quality that you get. I have looked at hearing aids for years in different states, but this was the first place that I felt I had found some reasonable prices for what I needed. I really like and appreciate them very much. The service is excellent. If you need an adjustment, they are very simple to deal with."

"I liked the fact that they had a very wide selection of choices, and their prices were very reasonable."

Elizabeth S. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the way they treat me while I'm there, and I like the way they handle business."

"They explained everything very thoroughly, and they walked me through the process when I first got my hearing aid. They provided me with batteries for the first 3 years, and they have a nice warranty on the devices, as well."

Mrs. B. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they're very helpful. They really helped my husband through a difficult time."

"They're personable and informative. Eric could have easily upsold us, but he didn't. He's very truthful and upfront, which is seldom found nowadays."

George M. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Jim is really good. He knows what he is doing."

James B. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really work with you, they're very friendly, they're upfront, and they don't take advantage of you."

"They're always available, and they really work with you."

James M. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Top-notch"

"They're personable, skilled, competent, and precise."

Beverly H. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're attentive and very sensitive to their patient's needs. My elderly mother is handicap, and on one occasion, the city of Fairfield was having some sort of construction work being done outside of the office. The construction crew wasn't allowing us be on the sidewalk. Debbie, the office manager, physically went outside and waited for the construction supervisor, so she could get authorization for us to come on the sidewalk. They're just amazing. They know what they're doing, they go above and beyond, and they're very empathetic. "

"Their location is less than 3 miles from my house, so that makes it very convenient. Jim and Debbie make the office perfect. They don't rush you out after your appointment. They are personable and totally empathetic people. They treat their patients with love and respect. They're very tender and compassionate. Honestly, I can't say enough good things about them. I'm always so impressed by them."

Mary M. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful, they explained things to me in a manner in which I could understand, and they made me feel very comfortable. I know that they'll always be there for me whenever I need them."

"They're always available whenever I need them."

Mike S. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very personable and accommodating."

"Accessibility"

Nellie C. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are nice to work with and very helpful."

"They know what they are doing, and they are professional. I'm happy."

Valerie J. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been very accommodating. I can go in whenever I need to, and they're always ready to help me."

"They're very pleasant, and I think they're very capable. I haven't had any problems with them."

Mrs. L. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's the place to go if you need a hearing aid."

"Everyone I've interacted with seems polite, professional, and knowledgeable."

Fidel P. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very competent, friendly, and they do their best to make you feel comfortable."

"They answered my questions."

Jane H. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good. You should get your hearing aid there."

"Eric is very personable and helpful. They've always been very helpful."

John G. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If I had a friend who was in need of their services, I'd tell them to go there. They know what they're doing and they're friendly."

"They always put me at ease. "

John R. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they're very hospitable, friendly, and they'll run you through the process of all the technology involved fluently. They really help their clients out a whole lot."

"I like how efficient they are."

Lucy D. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're nice people, and they're very sweet."

"He explained everything from the top to the bottom and explained things in a way I could understand."

Lynn N. Verified Advanced Instruments Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're amazing. They're selfless, genuine, personable people who really care about the work that they do."

"It seems like I'm always able to get squeezed in to be seen, even if it's at the last minute, or I'm just in town and want to mosey on in for something."