DIAMOND CERTIFIED COMPANY REPORT
Advance Construction
Advance Construction implements complete remodeling plans for residential and commercial clients throughout San Francisco and the East Bay. Formerly known as North Bay Construction, the company builds room additions (including bathrooms and kitchens), foundations and framing; installs drywall, ventilation, bath equipment and fixtures; handles plumbing, tiling and wiring; and fixes household problems like termite damage, dry rot and various cracks.
Owner Michael Ghanivand says his favorite part of construction is working with his hands and seeing what he creates. A native of Iran, Mr. Ghanivand discovered his passion for construction when his life took an unexpected turn. “I actually have a medical background—I went to medical school at the University of Szeged in Hungary,” he explains. “The Iranian economy wasn’t great, so my parents couldn’t send me enough money to continue my education. I came to the United States, went into construction to pay my living expenses and grew to love it.”
Mr. Ghanivand’s excitement for building and renovation transfers to the relationships he shares with his clients. “I’m honest and treat them like friends,” he says. “I speak with them frequently and always try to work within their budgets. Mostly, it’s about the communication—I try to understand their desires.”
Company Philosophy
“We take great pride in what we do, and we approach every project as if we were working on our own homes. We treat our clients the way we’d want to be treated.”
Serving all of Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.
General Remodeling
Repair
Bathroom Repair
Bathroom Remodeling
Kitchen Remodeling
Foundation
Decks
Windows
Doors
Additions
Dry Rot Repair
Tiling
Wiring
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling companies that have earned the prestigious Diamond Certified award. Michael Ghanivand, owner of Advance Construction, believes an honest, friendly approach is the best way to develop and maintain good relationships with his customers. “Clients appreciate the way I explain their...
Frequently Asked Questions
Q: How long does a job usually take?
A: "It depends on the job, but every project is allowed more than an adequate amount of time. When I draw up a proposal, I explain to the client that extra time might be needed if something beyond the scope of the proposal is discovered, like te...
Q: Do you keep a clean worksite?
A: "Yes. When we’re working inside a house, we put down plastic, cloth or paper to create a designated pathway to protect the floors; and the work area itself is enclosed in plastic to keep dust from escaping into surrounding areas. When working...
Q: Are you usually on the jobsite?
A: "Yes. I’m always there for at least half the day, if not the entire time."
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Industry Info
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Choose a home remodeling project that best fits your needs.
Taking on a large-scale home remodeling project can be a daunting task, both in terms of expenses and time management. Conversely, a small remodeling project can simultaneously increase the value of a home and stay within a realistic budget. Before...
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Findings based on statistically reliable research from 30 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
97%
n = 30
Diamond Certified Qualification
Based on 30 customer surveys, we declare
Advance Construction
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1646
Continuously qualified since May 2010.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Fred F. Verified Customer Name
"They are easy to deal with, in regards to change orders. They are also cost effective. They always meet their deadline."
Research conducted by American Ratings Corporation. Ratings Methodology
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Survey Responses For
Advance Construction
Advance Construction: based on 30 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Fred F. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional, and they actually get the job done."
"They are easy to deal with, in regards to change orders. They are also cost effective. They always meet their deadline."David B. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I have used him for six different jobs. He has always finished the job when he said he was gong to finish, and he has always come in at the price he said it would be. I would use him again, and I would recommend him. I have recommended him to my family and friends as well. As far as I know, they have had as good of an experience as I did."
"He listened to me, understood what I wanted, and that was what he did."Don K. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would trust him implicitly. He is very professional and a man of excellent character."
"He is professional, and he has quality people working for him."Judith R. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They should use him."
"Honest, good work, and he cleaned up after himself. Mainly he is honest. You don't find too many people who are honest."Steve S. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He tries to please, he's honest, and he's very good."
Art G. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were precise and professional. I liked that they had me get a permit. They really did things by the law."
B.S.O. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that he is thorough. He gave me a really good estimate and stuck to it."
David K. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very detail oriented, he had a good follow-through, he was easy to contact, and he got it done on time. "
David B. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The first time I used him was in 2000. I've used him quite a few times since then, including a seventy thousand dollar job, a two hundred thousand dollar job, and other jobs of assorted sizes. I'm using him again right now. I've always experienced Michael as reliable. He starts on time and he finishes on time. He does what I want. He doesn't try to push me in another direction, unless he's really looking out for me. The other thing is that he doesn't charge an arm and a leg, his pricing is always very fair."
Donald J. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mike was just wonderful. I can't speak highly enough of him. All of the men who worked with him were also wonderful. I gave the keys to my house to his men. I felt very comfortable leaving them alone in my house. They cleaned up really well after themselves. They're all quality people. If I had anything at all to do, I would call Mike."
Eva L. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was competitively priced. He was able to do the work at the time I wanted it done. He did it in a timely fashion. He was very careful with his materials not to disturb the apartment while he was doing the work. He also had a worker there who did outstanding work and was also very friendly. The work was of very good quality. I was very happy with him. "
Greg S. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His flexibility and price, he did good quality work."
Jacqulene D. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can only say very good things about him. He was very conscientious and his prices were reasonable. He was very friendly and very discreet. It was a wonderful experience to have him do the work for me."
Jessie A. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used him more than once. I like his honesty and the quality of his work. The people he has are very good. They're all timely. He doesn't overcharge. He's my contractor whenever I need work done."
Jim J. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Give him an '11'. He is very friendly and very nice. He takes such pride in his work. In fact, he is his own critic. He works fast. He does very fine work. He communicates really well. He lets me know what he's responsible for and what we are responsible for. He makes sure that things are clear. He's very helpful in directing and assisting us."
Judy R. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's professional and he does a good job."
Richard R. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He promised to get it done within a short period of time, and he did exactly that. In fact, he was here on Christmas Eve, to be sure that he finished on time. He did exactly what he said he would do."
Shannon V. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's dependable, honest, and really easy to work with. He sticks to the price he gives you in the estimate. He'll go above and beyond to get it right. If something is wrong, he takes care of it."
Tom K. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's a nice guy. He listens to everything I say. He really tries to work with me."
Victor M. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did excellent work. I was very satisfied with all of the aspects of it."
Jesse A. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Michael is a good guy. He is fair and charges an honest price. He goes above and beyond to really work with you. He tries to hire the most qualified people. He wants to go out of his way to make sure you are satisfied with the end product."
"He did a lot of things. He was very fair about letting me know what was happening every step of the way and what the plan was. He was very honest about the price, letting me know that once you start knocking down walls there could be changes depending on what was found. He showed me where the termite damage was, so I would know why there was a change in price. He tries to be fair, so he can make a decent profit, without gouging the customer. He doesn't care about the size of the job. We established a good relationship. "Hau N. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty, the workmanship, and the quality, he was very good."
Iris H. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was there every day when he said he would be there. His crew knew what they were doing. He understood what he needed to do."
Preston P. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, responsive, and they did good work. I felt comfortable with them around."
Steve T. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and they gave me a reasonable estimate."
David A. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked his personal customer service. He was very clean and very friendly. He arrived on time, he was always available on the phone, and he cleaned up after himself."
Natalie C. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very complete in his estimate. He was responsive to changes that were necessary. He had good attention to detail. His rates were also reasonable, compared to others."
George K. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their willingness to satisfy my needs."
Maryann R. Verified Advance Construction Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's a great communicator and a very gracious man."
Nicole L. Verified Advance Construction Customer Name
Q1:
Q2:No
Q3 & Q4:"He was a nice guy. The work was done relatively quickly."
