Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
September 2005
We declare that Acme Auto Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #746
(925) 685-8495
2825 The Alameda
Concord, CA 94519

Ken Robello is ASE Master Certified and has been a mechanic in the Concord and Walnut Creek area for over 25 years prior to taking over Acme Auto Repair. His customers describe him as an excellent mechanic and an honest, reliable person. Essential qualities that people look for in an auto shop.

Shannon, who takes care of administrative details, emphasizes customer comfort level as one of Acme’s strong points. The staff is always available to answer questions and explain what’s needed and what’s been done for those of us who aren’t necessarily “savvy” about the modern intricacies of the vehicles we drive.

The Robellos carry on the family-owned tradition at Acme Auto Repair. Founded in 1950 by the Kissinger and Mannion families, Acme is especially concerned with quality and reliability. They use the highest quality parts to back up their work with one of the best warranties in the business: 1 year or 12,000 miles.

Company Philosophy

“Our goal is to make the automotive repair experience friendly and successful. We are committed to serving our customers with professional automotive repair at a reasonable cost using qualified technicians and quality parts that are guaranteed. We stand on sound business principles and uphold high ethical standards. We are committed to customer satisfaction.”

Serving Contra Costa County

Full-Service General Auto Repairs
Factory Maintenance (30/60/90/120K)
Engine & Transmission Replacement
Smog Test & Repair
Foreign & Domestic
All Makes, Models & Years, Cars, Trucks, Light Trucks & RVs
Towing Available

Map

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Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Acme Auto Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 746
Continuously qualified since September 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were able to schedule me when I called. They started and finished on time."

–Andy L.

"He got the job done. My vehicle was ready when he said it would be."

–Ann D.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Acme Auto Repair
2825 The Alameda
Concord, CA 94519
(925) 685-8495
(925) 685-7754 fax

Mon - Fri: 8am - 5pm
Sat: 8am - 4pm

Serving Contra Costa County
211059
Liability Insurance, Worker's Compensation
ASE Master Certified Smog Licensed
Ken and Shannon Robello, Owners