Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
November 2014
We declare that Ace's Garage Door Repair & Installation HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2209
(888) 725-6139

An Ace’s Garage Door Repair & Installation technician works on a client’s garage door.

Ace’s Garage Door Repair & Installation provides a complete range of garage door services for residential clients in Santa Clara, San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties. In addition to installing and repairing all types of wood, steel, and aluminum garage doors, the company sells a variety of accessories and decorative hardware that allow customers to enhance the appearances of their doors.

Owner M. Salem says Ace’s Garage Door Repair & Installation is able to offer such a high level of quality because it focuses solely on residential properties instead of splitting its time between homes and commercial buildings. “We have a lot of experience dealing with garage door problems that are specific to homeowners. When we fix a door, the customer is truly happy because we’re helping them secure the safety of their home.”

Ace’s Garage Door Repair & Installation uses high-quality, American-made parts on every door, which Mr. Salem says goes a long way toward ensuring quality and longevity. “A lot of companies use oil-tempered or galvanized springs, which tend to wear out after years of use and exposure to weather, but our springs are designed to last. It’s a small choice, but it makes a big difference.”

Company Philosophy

“Our number one goal is to make sure our customers are happy, so we do whatever it takes to make that happen. We’re committed to helping every customer keep their personal belongings safe and maintain their home for many years.”

Serving San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties

Garage Door Repair & Installation
Garage Door Opener Service
Wood, Steel & Aluminum Doors
Garage Door Accessories & Decorative Hardware

Genie
LiftMaster
Linear
Martin
Sommer

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for garage door companies that have earned the prestigious Diamond Certified award. For Ace’s Garage Door Repair & Installation, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every client with fast service and high-quality work at a...

Frequently Asked Questions

Q: Why won’t my garage door open?
A: "That’s difficult to say without seeing the door—it could be a spring, a damaged tier, something related to the motor or a problem with the door itself. Once we come to your house and look at the door, we’ll be able to deter...
Q: Why won’t my garage door close?
A: "It could be anything from the pressure sensors in the motors to the cables getting tangled in the tube, so the best course of action is to have us come inspect the door in person instead of trying to diagnose it over the phone. "
Q: How fast can you come out to my home?
A: "Our turnaround time is the same day you call. We can also come out on weekends. "

Industry Info

Take simple steps to get years of service from your garage door and its opener.
It’s said that a little prevention is worth a lot of repair, and that’s especially true when it comes to garage doors and their opening systems. Garage doors and automatic openers aren’t cheap, but they should last a long time with...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Ace's Garage Door Repair & Installation
has passed all rating steps and has earned
The Diamond Certified Award
No. 2209
Continuously qualified since November 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Robert B. Verified Customer Name
"The installation, the guy who did it was the best. He worked all night. He had to take apart the garage to get to the door, and he somehow put it back together even nicer. He had to get everything under the garage door out of the way, and it was pouring rain. I don't know how he did it, and he was the nicest guy."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ace's Garage Door Repair & Installation
(888) 725-6139
DCID5107062144
DCID8555882237

Available 24/7

Serving San Mateo, Alameda, Contra Costa, Solano, Marin and Sacramento Counties

M. Salem, Owner
10
6
936873
Liability Insurance, Workers' Compensation
Better Busines Bureau
2009
Garage Door Repair & Installation, Garage Door Opener Service, Wood, Steel & Aluminum Doors, Garage Door Accessories & Decorative Hardware
Genie, LiftMaster, Linear, Martin, Sommer
Residential
5-Year Warranty on Replacement Parts, 1-Year Warranty on Labor
Santa Clara Garage Doors

Survey Responses For

Ace's Garage Door Repair & Installation

Ace's Garage Door Repair & Installation: Average 8.7 out of 10 based on 125 unique customer surveys of customer satisfaction.
Robert B. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get it done right the first time. You don't want to screw around with a garage door."

"The installation, the guy who did it was the best. He worked all night. He had to take apart the garage to get to the door, and he somehow put it back together even nicer. He had to get everything under the garage door out of the way, and it was pouring rain. I don't know how he did it, and he was the nicest guy."

Ameesha B. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're really professional, and they know their job well. They really knew their stuff, and we knew we could trust them with the job."

"They did the service on time."

Theresa N. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had them come out a year ago, and they fixed my garage door."

"Without fixing this problem, I wouldn't have been able to sell my home. I'm grateful for their services. They were helpful."

Dan B. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them you need to call them if you need garage help."

"I think they do a good job."

Renelle K. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I’m very happy with their services. They did a great job. I wouldn't hesitate to use them again."

"Our garage door is working wonderfully now. They were on time, kind, and just did a good job."

John C. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've been very easy to work with, straightforward, and they got the work done on time."

"I liked that they were easy to work with."

Kamran A. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and have very quick service."

"The staff are very quick and good."

Shaun H. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick and have a fast turnaround."

"Everything was done quickly."

Luke A. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Easy to work with, gets the job done quickly."

"Timeliness"

Anita P. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a very easy, clean, and efficient transaction. They came in, figured out the job in 2 minutes, scheduled time to come back with right parts, fixed and left."

"How efficient they were"

Lucille J. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time for the appointment, a lot of places aren't these days."

"Just the quality of service, and they did a good job ."

Clara P. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job, and they gave me confidence in their workmanship. If I need to make a referral or have work done, I'd use them again."

"The product was what they told me it would be. I was so pleased with the product itself, for the first few days I would stay in the garage and just push the button. It was so much better than my old one."

James G. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were happy because there were no problems with it. They did a good job."

"He came pretty quickly, cleaned up, then left."

Darlene T. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've already told friends that they didn't automatically replace something just to make money. They were very honest and told me to just replace the motor and not the whole thing. They were excellent."

"That it was good, I haven't had any trouble. I got a good deal."

Sarah B. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was really happy with the door and the customer service, but when I hit my garage door, Ace's said they'd have to replace it. I had to have someone else come and repair it. I would buy a door from them again but not get it repaired by them."

"Good customer service, Nancy and Muhammad were good."

Kathleen H. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had no issues with them."

"They were on time and professional."

Abraham M. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The person who came to do the work was very knowledgeable, and he was able to fix the garage door really quickly."

"Knowledgeable technicians and a quick fix, they are also nice people."

Alicia T. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're punctual, and they do a good job."

"He let me know that eventually the other part might break from wear and tear. He was very aware of the situation and informed me of future mishaps with the garage door."

Angelo T. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"They were friendly and professional."

Anjan S. Verified Ace's Garage Door Repair & Installation Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were here on time and did the job that was required."

"They did the job we asked them to, and they were punctual."