Diamond Certified Company Report

AAAA Quality Garage Door

Diamond Certified Company Report

AAAA Quality Garage Door

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 168 VERIFIED CUSTOMERS i

Cheryl H.

VERIFIED AAAA Quality Garage Door CUSTOMER

1 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came in and installed the garage door, I think it was the owner, was very personable and very nice. It was a very pleasant experience.

When Darren came out for the estimate, it was very thorough. I called him to ask him a question, and he was able answer it right away. I changed my mind about getting windows, and he was able to accommodate that.

Tamara D.

VERIFIED AAAA Quality Garage Door CUSTOMER

2 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, very prompt, and I would definitely do service with them again.

Customer service, they were very kind, prompt, informative, and very straightforward.

Robert R.

VERIFIED AAAA Quality Garage Door CUSTOMER

3 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they're professional, and they know what they're doing. When they give an estimate about when the job will be completed, it's usually finished before that time, which is great. They're easy to work with, and they're very honest.

I really like the overall quality of work that they do.

Read All 168 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

AAAA Quality Garage Door installs, repairs, replaces, and maintains garage doors and garage door openers for customers throughout Contra Costa County. The family-owned and operated company has experience working on all types of garage doors, but it has special expertise in carriage house, metal, home entry and commercial garage models.

Owner Darren Hodges says his 20 years of experience in the garage door industry allows him to perform installations and repairs that less experienced companies say can’t be done. “I really enjoy the challenge of custom work. If a project is difficult but nonetheless possible, I use my industry expertise and knowledge to make it happen.”

Mr. Hodges says AAAA Quality Garage Door’s primary focus is offering the best possible value to each customer. “We’re professional, highly trained and dedicated to serving our clients. Ultimately, we want to provide them with the best products, most choices and most competitive prices in the industry.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON AAAA Quality Garage Door

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Garage Door Service, Repair & Replacement
Garage Door Operator Repair & Replacement

BRANDS Supported
  • Amarr

  • Clopay

  • C.H.I. Overhead Doors

DIAMOND CERTIFIED RESEARCHED ARTICLES ON AAAA Quality Garage Door

Company Profile

AAAA Quality Garage Door installs, repairs, replaces, and maintains garage doors and garage door openers for customers throughout Contra Costa County. The family-owned and operated company has experience working on all types of garage doors, but it has special expertise in carriage house, metal, home entry and commercial garage models.

Owner Darren Hodges says his 20 years of experience in the garage door industry allows him to perform installations and repairs that less experienced companies say can’t be done. “I really enjoy the challenge of custom work. If a project is difficult but nonetheless possible, I use my industry expertise and knowledge to make it happen.”

Mr. Hodges says AAAA Quality Garage Door’s primary focus is offering the best possible value to each customer. “We’re professional, highly trained and dedicated to serving our clients. Ultimately, we want to provide them with the best products, most choices and most competitive prices in the industry.”

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Company Philosophy

"We're dedicated to quality in everything we do, which is why we warranty all our work and guarantee our products and installations will be free of defects. We don't collect any money until the job is complete and the client is satisfied. We promise to always offer our customers competitive prices and never sell them products they don't need."

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Comparative Summary

Few garage door companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim an owner who has two decades of industry experience, but that’s exactly the case for AAAA Quality Garage Door. “My experience has given me a high level of technical proficiency, but it has also taught me exactly what it takes to please a customer,” explains owner Darren Hodges. “It’s often the little things. For example, I give a two-hour window for appointments instead of the usual three- to five-hour window. I’ve learned that a customer’s time is just as important to them as the price.”

AAAA Quality Garage Door has been selling and installing all types of garage doors for homes, businesses and industrial sites throughout Contra Costa County since 1994. The company’s main area of expertise is sectional metal doors, but it also works with wood, metal and custom carriage-style doors. “We can do rolling steel doors for commercial applications as well,” adds Mr. Hodges. “We like to take on challenging jobs and perform complicated work that we can proudly stand behind.”

Unlike garage door companies that have numerous employees and have to adjust their service charges to cover overhead costs, Mr. Hodges performs all AAAA Quality Garage Door’s work himself, which enables him to bid lower than most of his competitors while still maintaining a high level of quality. “Price makes a big difference in this business,” he says. “Because I work by myself, I can afford to provide quality products at lower costs.”

Another distinguishing feature of AAAA Quality Garage Door is its comprehensive approach to quality control. At the end of each installation, Mr. Hodges conducts a complete walkthrough to make sure the work has been done correctly and the customer is completely satisfied. “Before I leave a job, I go over every point of maintenance, explain how the garage door works and make sure it’s free of defects,” he explains. “That’s just another example of my dedication to customer satisfaction.”

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Industry Info

Like most mechanical devices, your garage door and its operating system need to be properly adjusted and regularly maintained in order to function correctly. Some tasks are best left to trained service professionals (spring repair and replacement, track/roller repair and replacement, door installation), but there are several basic maintenance tasks you can perform yourself:

Monthly visual inspection. Stand inside your garage with the door closed. Look over the garage door’s springs, cables, rollers, pulleys and mounting hardware (such as hinges) for signs of wear, damage or fraying. Is the mounting hardware becoming loose? If something doesn’t look or sound right, it could be the symptom of a more serious issue.

Monthly door balance test. If your door is equipped with an automatic opener system, close the door and disconnect the automatic opener. Once you’re able to lift the door manually, it should lift smoothly with little resistance and remain fully open. If it’s difficult to open or doesn’t remain open, it may be out of balance and should be serviced by a professional.

Monthly reversing mechanism test. (Garage door openers manufactured after January 1993 are required by federal law to be equipped with a reversing mechanism to prevent entrapment. If your system doesn’t have this feature, consider replacing it with a new model.) With the garage door fully open, lay a piece of wood on the floor in the center of the opening where the door would touch the floor. Push your garage door opener’s transmitter (wall button) to close the door. When the door strikes the wood, it should automatically reverse. If it doesn’t, call a service technician.

Monthly photo eye test. (Garage door openers manufactured after January 1993 are required by federal law to be equipped with a photo eye or edge sensor to prevent entrapment. If your system doesn’t have this feature, consider replacing it with a new model.) With the garage door fully open, push your garage door opener’s transmitter to close the door. Wave a broomstick or long object in front of one of the door’s photo eyes so it “breaks the beam.” The door should reverse and reopen. If it doesn’t, pull the broomstick out of the door’s path and let it close. With the door in the closed position, clean the photo eyes with a soft, dry cloth. Gently adjust the photo eyes by hand if they appear to be out of alignment. Open the door and repeat the test. If the door doesn’t reverse and reopen, call a service technician.

Monthly force setting test. With the garage door fully open, push your garage door opener’s transmitter to close the door. As the door is closing, hold up the bottom with your hands. If the door doesn’t easily reverse and continues to close, pull your hands away immediately. This type of closing force is excessive and the door should be serviced by a professional.

Semi-annual lubrication. Apply a small amount of spray lubricant to the door’s hinges, rollers and tracks.

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Frequently Asked Questions

Q: What garage door brands do you install?

A: I prefer to install C.H.I. doors, but I also offer doors from Amarr, Clopay, Wayne-Dalton, Carriage House and other leading manufacturers.

Q: Other than style, aren’t all garage doors essentially the same?

A: No, there are numerous functional and quality differences between garage doors. Some things to consider are insulation and window options, various types of automatic opening systems, and color and style differences. I can walk you through the available options and choose the door that’s right for you.

Q: How soon can you get to my house?

A: I can usually be onsite either the day you call or the day after.

Q: Do you also sell and install garage door openers and other door-related products?

A: Yes, I can install garage door openers and accessories that provide the highest levels of convenience, safety and security. I utilize factory-installed hardware and tracking systems to install ceiling- and wall-mounted garage door openers; wired or wireless infrared safety sensors and accessories; quiet, all-steel tracking systems; state-of-the-art, multi-function control panels; and more.

Q: Do you offer any warranties or guarantees?

A: Yes, I provide a written warranty that protects against manufacturer defect for one year and a lifetime guarantee that covers any faults in my installation services.

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Diamond Certified RATINGS ON AAAA Quality Garage Door
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 168 VERIFIED CUSTOMERS i
AAAA Quality Garage Door : Average 9.5 out of 10 based on 168 unique customer surveys of customer satisfaction.

Cheryl H.

VERIFIED AAAA Quality Garage Door CUSTOMER

1 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

The person who came in and installed the garage door, I think it was the owner, was very personable and very nice. It was a very pleasant experience.

When Darren came out for the estimate, it was very thorough. I called him to ask him a question, and he was able answer it right away. I changed my mind about getting windows, and he was able to accommodate that.

Robert R.

VERIFIED AAAA Quality Garage Door CUSTOMER

2 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're on time, they're professional, and they know what they're doing. When they give an estimate about when the job will be completed, it's usually finished before that time, which is great. They're easy to work with, and they're very honest.

I really like the overall quality of work that they do.

Tamara D.

VERIFIED AAAA Quality Garage Door CUSTOMER

3 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, very prompt, and I would definitely do service with them again.

Customer service, they were very kind, prompt, informative, and very straightforward.

Alan B.

VERIFIED AAAA Quality Garage Door CUSTOMER

4 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional, and they did a good job.

They did a good job for a fair price.

Anne L.

VERIFIED AAAA Quality Garage Door CUSTOMER

5 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very reliable and very knowledgeable. He is very reasonable.

The communication is super good. He always follows up, so I don't need to worry about it.

Debbie W.

VERIFIED AAAA Quality Garage Door CUSTOMER

6 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just recommend their work.

Quick response and good workmanship

Dennis H.

VERIFIED AAAA Quality Garage Door CUSTOMER

7 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very honest pricing, quality work, and easy to work with

They handled business in a very timely manner. There was a problem with the billing, as they got my email address wrong. They were very pleasant about it, and they resolved it.

Erin R.

VERIFIED AAAA Quality Garage Door CUSTOMER

8 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always been very reliable and very prompt. They have always come right out, and their prices are very reasonable.

Their customer service, they are always prompt to come out when I call them and need them.

Josh H.

VERIFIED AAAA Quality Garage Door CUSTOMER

9 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already referred them, because they are reliable and affordable. They make sure that the job gets done correctly.

I like the price. They followed through on things and got it done. He came out a second time to readjust the garage door. It is just a really good company.

Marie L.

VERIFIED AAAA Quality Garage Door CUSTOMER

10 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt and reliable.

They are prompt, which is the most important thing.

Mary I.

VERIFIED AAAA Quality Garage Door CUSTOMER

11 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good and very reliable

Very good and very reliable

Rob F.

VERIFIED AAAA Quality Garage Door CUSTOMER

12 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are flexible, and they have good quality of work.

Their flexibility and the quality of work for the price

Troy H.

VERIFIED AAAA Quality Garage Door CUSTOMER

13 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think their service is great, and they have very competitive prices.

The quality of their work

Jackson L.

VERIFIED AAAA Quality Garage Door CUSTOMER

14 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're friendly, prompt, courteous, and knowledgeable.

Their integrity

Angel M.

VERIFIED AAAA Quality Garage Door CUSTOMER

15 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was good.

I haven't had any problems with them.

Betsy B.

VERIFIED AAAA Quality Garage Door CUSTOMER

16 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're fair, they show up when they say they're going to show up, they do the work, and they're excellent.

The man was just extremely helpful. I wouldn't hesitate to recommend them.

Bill B.

VERIFIED AAAA Quality Garage Door CUSTOMER

17 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're helpful.

They were very honest in assessing the situation with our garage door. They're great. They were really good when we really needed them.

Brad B.

VERIFIED AAAA Quality Garage Door CUSTOMER

18 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt, fair, and they have quality service.

They had a good price.

Jayden R.

VERIFIED AAAA Quality Garage Door CUSTOMER

19 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

I loved the guy who came out. He was very informative and very nice.

The fact that he knew what he was talking about, he was there on time, and he was full of information.

Chadwick W.

VERIFIED AAAA Quality Garage Door CUSTOMER

20 of 168

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very quick and thorough process. I got everything that I expected.

They did a couple of extra things that I didn't even ask for.

Read All 168 Survey Responses at Ratings View