A & A Automotive Corporation

A & A Automotive Corporation: Average 9.4 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Adrianna M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were great. They seemed very honest and fairly priced."

Angel F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I always take my car to them. They're one of the best there is. They fix my car all the time. "

Anne S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've always been very satisfied with them. I use them all the time. It's hard to trust a mechanic, but I trust them. They're a local business, so they're convenient, and they make the service very convenient. I can drop off and pick up my car after hours. They have always been able to fit me. They do the work in a timely manner. I have an older Saturn, and they're always able to find parts quickly. What sealed my trust with them was a troubleshooting situation I had. They said that before I spend $1,500 or $2,000, they wanted to see if it could be something minor that was causing the problem first, and it turned out that it was the minor issue, which was great. "

Barbara F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, efficient, and they did the job that needed to be done. They did their job well, and they stood by their work."

Barbara K. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them for ten or twelve years. They remember me and my vehicle. They try very hard to accommodate me, including drop-offs and pick-ups. I've only had one problem the entire time I've used them. They fixed it as soon as we made me them aware of it. "

Barbra S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I love those guys. I've been using them for several years now. They're a little more expensive than the place I used to go to, but whenever I go there, I never have to go back. They do the job right the first time. I am so happy with their work that I just keep going back. They're very knowledgeable and experienced."

Beth F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The interface with the owner, he was very friendly. I've had work done there in the past, and they were very accommodating. They will squeeze me in if I'm in a pinch. "

Ms. B. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's been very good to us. We've been using him for years. Once when he did some work on our daughter's car, there was problem with it, so he ended up coming back on his own time to take care of it. We're really pleased with them. We live in Mill Valley, and we continue to go to him."

B.H. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they're excellent. They're really quick, they use good quality parts, and they go out of their way to help me with a loaner car. They are good with pricing too."

Bob C. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been going to them for about twenty years. My whole family uses them. I wouldn't go anywhere else. I trust them. They're honest. If they think there's something wrong, they'll tell you exactly what it is. They don't tell you there's a problem if there isn't one. They do what they say they're going to do, when they say they're going to it. If they say they're going to check the car and call you at noon, they call you at noon. They're professional."

Carlos B. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed really nice, and they seemed to do good work."

Celeste S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Super fast and accommodating, they were great."

Charlotte M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They offer good service. I really like them."

Cindy A. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took me in right away. They did everything really quickly, they were really friendly, and their prices were fair. They are close to my house. "

Clark C. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have five cars. I have brand new cars and 50-year-old vintage cars. They work on all of them. They always do a good job. They let me watch them work, and they explain things to me. I love them. I recommend them to everybody I know. "

Colleen L. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that it was really quick. They were local, and I felt they were honest."

Craig M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They explained the service required in detail, and they called me before they did the work to be sure I wanted it done. They gave me cost saving options."

C.M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're friendly, they have never tried to sell me anything I didn't need, and they occasionally have discounts and specials for ordinary services, which has been helpful."

Dorothy K. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've been good to me. They always get the job done on time. I never worry about anything not being done or about being overcharged. Being a single woman, I know that I can always depend on them. They're friendly, and I feel like they look out for me. I'm thrilled with them. I enjoy doing business with them."

Ed F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're efficient, and they are willing to bend their schedule to fit me in when it's needed. They offer a good price, and they do a good job. I recommend them all the time."

Mr. V. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're fast, reasonably priced, and competent."

Enrique A. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're fast, their prices are affordable for the area, and they're right down the street from me."

Florence H. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very convenient. They"

Glen M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'm a long time customer. They do good work, and they're honest. Any time there has been an issue, it has been taken care of. Mike is very fair. "

Helen C. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very pleasant, and they seem to know what they're doing."

Helen S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was friendly and trustworthy. He helped me quickly without any hassle."

Howard W. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they're pretty straightforward, honest, and fair. I like the way they do business."

Ian M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Actually, they are honest, which is hard to fine. "

Jacque E. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did major work on my engine, and they were spot on. The job was finished ahead of the scheduled time. They gave me options on how to save money, which was impressive. They"

Jade T. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seem speedy, honest, and friendly."

Jeff L. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We have found their service to be outstanding. They're competent people who know their business. They're very straightforward in their dealings, and they don"

Jim M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They back up what they do. One time, there was a problem with the temporary fix that he did where he was trying to save me some money. He acknowledged it and fixed it, even though it was pretty expensive to fix it. I really appreciated that. It showed a lot of character. They give good service and they do good work."

Joe A. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I usually deal with Mike. He's really accommodating. Whenever I have a problem, he takes of it. He is also reasonable, and he does great work. I have recommended him. "

Joel P. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seemed very honest and reliable. They were quick, and I thought their prices were very affordable."

John C. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, their price was reasonable, and they were easy to deal with. Their work was good."

John J. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I feel comfortable going there. They always do the right thing for me."

John T. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They don't take too long."

Mr. F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We use them a lot. They're efficient and honest. When they fix something, it stays fixed."

Kelli M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They fit me into their schedule when I needed them, and they got it done on time."

Laurel T. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're my car guys. They are really good. They don't have this slick attitude. They're real mechanics. They never try to get more out of me or try to have me do things with the car that don't necessarily need to be done. They're honest. I think their prices are fair. As a woman, I'm always very leery about what kind of treatment I'm going to get. I really trust these guys."

Linda B. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They listen, and they fix my car. I think Mike does a great job. He's very hands on. John was also excellent when he was there, and we miss him. I really appreciate that if something isn't quite right, Mike says to come right back, so he can find the cause of the problem and take care of it. You feel like you are being taken care of. "

Lisa O. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just think they're really honest."

Michael K. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for four years. I trust them. They're great."

Michael L. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did everything I needed, and I have recommended them. It was pleasant experience."

Pamela L. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I always go to them. Al is very proactive. When he does an oil change, if he sees a belt is getting worn or dried out, he'll replace it. He sees things before they're an emergency, which I really appreciate. I also like that they're local."

Patrice S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very flexible and attentive. They never do more than what is needed. Mike is awesome. They always explain what they're going to do and how much it will cost before they do it. We've be going to them for over twenty years."

Peter W. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very efficient, friendly, and reasonable in price."

Phillip M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything went as planned. They were pleasant, and there were no problems. They were also conveniently located, and they liked dogs."

Richard G. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I find them scrupulously honest and very accommodating. I have recommended them to many friends. "

Robert B. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I feel like they're honest and really qualified. Their customer service and turnaround time have always been great."

Robin S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They take good care of my car. I know nothing about what's under the hood. They notify me when work needs to be done, and they're systematic about it. They're timely and convenient for me. I'm happy with them. I like their dog too."

R.M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I drove into their lot late one afternoon, because I needed help putting my license plate on. They stayed late to help me put it on. Then, I went back and got service from them. They were very attentive, very respectful, and they didn't try to do things that I didn't need. They're doing a great job, and they have a wonderful reputation."

S.H. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were an 'A+', great attitude and very knowledgeable. When there was a problem, they took care of it."

Stella S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The first thing that comes to mind is that they are honest and trustworthy. I feel like I can trust Mike and what he says, which is very important, because I know nothing about cars."

Steve F. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've known Mike forever. He knows what he's doing, and he doesn't do things that don"

Susan S. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They explain everything. They're honest, nice, good with women, and they fix the problems. They're also convenient. "

Terry M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I love them to death. They do good work, they're nice people, and I don't have any problems with them."

Tom H. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very attentive, honest, and very reasonable."

Tom M. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They've been very nice. They saved me $1,000. When I blew my catalytic converter, I went there. Instead of just fixing it and making the money, he told me that he thought I was still under warranty. He called the dealership for me and checked it out. I was still under warranty. I took the car there, and they fixed it for free. These are tough economic times, and everyone needs to make money, so I appreciated that he looked out for me. They were honest."

Tony G. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're the best. They're good with their pricing. The job sometimes comes in under the estimate."

T.G. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they service it promptly. They're nice, easy to work with, and they do a good job. "

Tyler B. Verified A & A Automotive Corporation Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very personal service, and everything was good."

Alan O. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was very satisfied. They did what they were supposed to do. They were nice, they explained what was going on, and they treated me fairly. Their price was okay too."

Ben V. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very honest and willing to go the extra mile. They were also very upfront about what they knew and what they didn't know."

Betsy S. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're conveniently located, friendly, and knowledgeable. They also have a dog."

Bill W. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're terrific. They're personable, efficient, and their prices are fair. They're always available and prompt."

Brian C. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for fifteen years. They're very convenient, personable, and very thorough. They also tell you what might be happening with your car in the future, so you can prepare for it. I went in recently because I thought I might need new brakes. They checked and told me my brakes were fine and they just needed to be cleaned up. That's the kind of thing that makes them special."

Bruce M. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They don't charge too much, and the parts aren't very expensive either."

Calli L. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have a strong quality control. They're very thorough. As a woman, they treat me with respect."

Charlotte B. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was very satisfied. They were very friendly. My neighbor recommended them to me. It was very convenient for me."

Chris A. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're very convenient and very responsive. They do a great job, and they document everything. They are really great."

Erik D. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're the only shop I like bringing my car to. I've been using them for years. They give great customer service, they're quick, and they keep me up to date on what's going on with my car. Their work is good. I never have to bring my car back."

George B. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I use them all of the time. They're local, and they do the job. They're very competent. They're also nice people who offer good customer relations."

Glenn R. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like their customer service. They pick me up and take me home when I need them to. The work that they do is quite good."

Gregory W. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the owner and the new guy they've got there too."

James M. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were convenient, friendly, and professional. They got me in when I needed them to. They were honest. The last time I was in, the check engine light had come on, and they took me within a half an hour. They investigated and could have told me anything, but they told me it was a simple and inexpensive matter to fix. It only cost me $30. They're a delightful family owned and run business."

Jeff B. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Mike's a great guy. He's down to earth, honest, and trustworthy. I just appreciate his honest advice about what does and does not have to be done. I've been using him for fifteen years. I think he does a great job."

Jonathan L. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good customer service, and they're located near my job. Mike is great. His new person, I forget his name, had good communication with me throughout the process."

Justin L. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"When I was dealing with my mechanic Bob, it was the level of service I received, he was really friendly, clear, and thorough. I would use them again for certain things."

Kelly B. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their location is convenient, and they usually come in about $100 less than the dealer."

Mike S. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're quick, honest, and they do a good job."

N.P. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like that I was refered to them by word of mouth. I trust the judgment of the people who have been going to them for years."

Shannon C. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I trust them, and I think they give people wonderful service. They do a great job. "

S.S. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did my smog. It was super easy. They were really friendly, very fast, and efficient."

Stacey F. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their service and their honesty, they do a really stand up job. I'm very happy with them."

Theodore W. Verified A & A Automotive Corporation Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've used them multiple times. They're honest about their pricing, and they get the job finished on time."

Barry P. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was a small but difficult job. The work was done well. I got good direct communication about the job. They were very personable. It was a very friendly experience. It was easy. They're very close by, so it's convenient. "

Bill H. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Convenience, I have three cars that are all quite different, and they're good with all different types of them. Most of the time, they're good at problem solving."

Bonnie B. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It's convenient. They always get the job done on time, and I like the guys there. I used to like Bob especially, but he wasn't there that long."

Dave S. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're friendly, they know what they're doing, and they do the job in a timely manner. They work on foreign cars like my Mercedes, so I don't have to take it to the dealership. "

David E. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're in my neighborhood."

David W. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're very convenient and available. They get me in quickly. They have a good intake process. The people writing up the orders know their business pretty well, and the work seems to be done right. They will also work with you and discuss whether or not something has to be done right away. "

Ed P. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their work is very professional. It's always been good."

Evertt B. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're responsive, they do what they say they're going to do, and they call you when the car is ready."

Jay E. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for probably ten years now. I get personalized, really good service."

Mary G. Verified A & A Automotive Corporation Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like Mike and their location. They are friendly and honest."

Karen S. Verified A & A Automotive Corporation Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I've used them several times. They're close by. They are very nice people, very accommodating."

L.S. Verified A & A Automotive Corporation Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They're local."

Dave T. Verified A & A Automotive Corporation Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Mike seems like a nice guy."

Arlene S. Verified A & A Automotive Corporation Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They're convenient."

A & A Automotive Corporation

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