Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
January 2016
We declare that Carpeteria HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2313
(650) 469-3939
(925) 350-6442
612 San Antonio Road
Mountain View, CA 94041
More addresses
Sam Gulesserian, President

Carpeteria offers a wide variety of carpet; area rugs; and hardwood, laminate, porcelain, luxury tile, and natural stone flooring products at five locations in San Leandro, Campbell, Concord, Dublin, and Mountain View. Established in 1973, the family-owned and operated company provides flooring installation services for residential and commercial clients throughout the Greater Bay Area, and its showrooms are open seven days a week for its customers’ convenience.
President Sam Gulesserian says Carpeteria’s dedication to customer service for 44 years has allowed it to build and maintain a loyal clientele base. “Whether our clients need help choosing products or want us to install new flooring in their homes, we treat them like family. They really appreciate the fact that we can handle the entire flooring process, from material selection to delivery and installation.”
Carpeteria maintains two warehouses in the Bay Area that keep thousands of flooring products in stock, which means they’re immediately available for installation or carry-out. “We strive to make it as convenient as possible for our customers to get the floors they want,” says Mr. Gulesserian. “They know we have the products and knowledge to take care of anything they need.” 

Company Philosophy

“We want every customer to have a positive experience, so we take the time to determine their needs and show them options that perfectly fit their lifestyle and budget. We utilize our decades of experience to guide our customers in the right direction and make sure they’re completely satisfied with their decisions.” 

Serving Alameda, Contra Costa, Santa Clara and San Mateo Counties

Residential & Commercial Floor Sales & Installation

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Comparative Summary

Flooring showrooms are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Carpeteria sets itself apart by providing a lifetime warranty on any carpet that’s purchased and installed through its stores. “As long as a...

Frequently Asked Questions

Q: Do you carry a wide selection of flooring products?
A: "Yes, we have a wide variety of flooring on display in our showrooms, and we can order almost anything you want. We also regularly attend trade shows to see what new products are on the market, so we always have the latest products in terms o...
Q: How long will it take to install my flooring once I choose a product?
A: "Depending on the product you choose and the installation process it requires, we can usually install flooring within 48 hours. If you have a specific date in mind, we can direct you toward the flooring that we’d be able to install by t...
Q: Who performs your installation work?
A: "The majority of our flooring installations are done by our own employees, all of whom are trained in-house, covered by our insurance and on our payroll. This gives us more control over the quality of our installations and makes things easier...

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Industry Info

If you’re in the market for new flooring, make sure you’re aware of all the advancements the industry has to offer.
Technology is simplifying our lives and changing traditional products to make them sturdier and more environmentally-friendly, and the flooring industry is no exception. Here are some examples of recent advancements: Laminate that stands up to...
Findings based on statistically reliable research from 110 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
89%
n = 110

Diamond Certified Qualification

Based on 110 customer surveys, we declare
Carpeteria
has passed all rating steps and has earned
The Diamond Certified Award
No. 2313
Continuously qualified since January 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abigail M. Verified Customer Name
"Viken, I love him. He has helped me through the years, and he is a great guy. He is a very nice man. Everything was on time, and it was wonderful."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Carpeteria
612 San Antonio Road
Mountain View, CA 94041
1240 Willow Pass Road
Concord, CA 94520
415 E Hamilton Ave
Campbell, CA 95008
1933 Davis Street, Suite 102
San Leandro, CA 94577
(650) 469-3939
(925) 350-6442
(925) 350-6439
(408) 643-0668
(510) 431-2589
DCID5105691600
DCID6509659600
DCID9256763121
DCID4083412030
DCID9258285330

Mon – Fri: 9am – 7pm
Sat: 9am – 6pm
Sun: 10am – 5pm

Serving Alameda, Contra Costa, Santa Clara and San Mateo Counties

Sam Gulesserian, President
43
35-40
397779
Liability Insurance, Workers' Compensation
Better Business Bureau, Mountain View Chamber of Commerce, San Leandro Chamber of Commerce, World Floor Covering Association (WFCA)
1973
Residential & Commercial Floor Sales & Installation
Armstrong, Bruce, Congoleum, Fabrica, Kane, Karastan, Mannington, Masland, Mohawk, Shaw, Stainmaster, Tarkett, Tuftex, USFloors
Commercial, Residential
Lifetime Warranty on Carpet Installations, Manufacturers’ Warranties on Products
Financing Available via Synchrony Bank, Terms Vary
Alameda Flooring Showrooms

Photo & Video Gallery

Survey Responses For

Carpeteria

Carpeteria: Average 8.5 out of 10 based on 110 unique customer surveys of customer satisfaction.
Abigail M. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend to definitely get your carpets there."

"Viken, I love him. He has helped me through the years, and he is a great guy. He is a very nice man. Everything was on time, and it was wonderful."

David D. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Vic is very good."

"Vic, you can't separate the man from the business. He is very caring and attentive. "

Daniel M. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy to work with."

"They're easy to work with. That's pretty much it. "

Teressa J. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fair."

"They work with you. I was very satisfied with them."

Geraldine F. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had good service and good people. They are very conscientious."

"They were very helpful."

David B. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We would recommend them. We've used a couple of other places since then, but they're good."

"They were clean and easy. They did a god job, it was done well, the price was right, and the workmen were nice. "

Leslie I. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reasonably priced and guarantee their work. They're dependable, and they have multiple store locations to choose from."

"They were attentive and had great customer service. "

Cathy H. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was really happy with the installers, and Vic, the gentleman who came out to take the measurements, was extremely helpful."

"They took care of everything, and they were very clean. We went to Home Depot and a couple of other places, but the other stores didn't seem to know what to do. Carpeteria made it very easy. They came out, moved furniture for us to replace the carpet, and they were very careful."

Louise R. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were courteous, on time, and they did what they said they were going to do."

"They showed up ready to work. They were on time, ready to do what they were supposed to do, and it looks good."

Ben S. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm from Europe, so it's tough for me to say. I would highly recommend them. I would say go and see for yourself. I walked in and found pieces that I couldn't find anywhere else."

"They seem to have things I couldn't find anywhere else. I walked in and found what I was looking for and that was it. I was happy I finally got my carpet."

Paula M. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very honest, and they are right on time."

"They keep their word. "

Marilyn S. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful."

"They helped us choose the right quality of carpet."

Richard Z. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They have great prices. It was pretty good."

Peter D. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. "

"They had what I wanted, and it was an easy process. I was surprised and shocked with the quality of the product. It was great."

M.M. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had great products in stock, and they were very helpful about finding the right flooring. They helped me solve a sound proofing issue."

"They had high quality materials."

Don R. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There are hundreds of places that sell carpets, but we got good service there. They did what they said they were going to do, and they did it on time. "

"They had a pretty good selection in the store, and the service of the individual who helped us was great. I don't remember his name, but he was very helpful and knowledgeable. "

Jack B. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very fair and helpful."

"They did what I asked them to do and got it done without complications. "

Jay D. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend their service."

"They did a good job. I was satisfied with the job that they did. They were on time, and the job didn't take long."

Bill D. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work."

"They came in and got the job done on time. They have good materials and workmanship."

Avery T. Verified Carpeteria Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything was very fast. The service was very efficient, and the interaction went smoothly."

"Their efficiency, there was no wasting of my time, they pointed out things that matched what I asked for and narrowed down the selection very quickly."