Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
November 2010
We declare that 101 Auto Body HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1689
(510) 621-3985
(510) 621-7995
5327 Jacuzzi Street, Unit 3A
Richmond, CA 94804
More addresses

101 Auto Body provides complete collision and body repair services for all types of vehicles (with special expertise in Hondas, Toyotas, Subarus and Volvos) at three locations in Richmond, Berkeley and Santa Clara. The company handles everything from window replacements and repainting to scratch and dent removal. It also restores classic cars and offers towing services throughout Alameda and Contra Costa Counties.

President Henry Seng began his career at 101 Auto Body as a manager of the company’s original Berkeley shop and assumed operations when the previous owner retired. Mr. Seng says he’s assembled a staff of highly skilled technicians who are experts in both auto body repair and customer service. “Most of them grew up in the business, so they’re experienced in every aspect of the trade. The same applies to our management team.”

101 Auto Body’s Richmond facility is a relatively new addition to the company, but Mr. Seng says it already feels like a regular part of its community. “All the people we’ve worked with for the past 15 to 20 years have become aware of this location and are now using it for all their auto body repair needs.”

Company Philosophy

“We focus on building long-term relationships with our customers so they recommend us to their friends and families. When we talk to a customer for the first time, we only have a few minutes to create an atmosphere of trust, so we make sure our technicians and service people are knowledgeable, friendly and ready to help.”

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Complete Auto Body Repair
Insurance Work Specialist
Classic Car Restoration
Shuttle to Bart, Towing Available
Specializing in Honda, Toyota, Subaru and Volvos

Honda
Honda
Subaru
Subaru
Toyota
Toyota
Volvo
Volvo

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body shops that have earned the prestigious Diamond Certified award. For 101 Auto Body, the key to achieving and maintaining customer satisfaction is consistently providing high-quality work and remaining committed to customer service. “Everyone who works here is friendly and...

Frequently Asked Questions

Q: Do you provide body repair services for all types of vehicles?
A: "Yes, but we have special expertise with Hondas, Toyotas, Subarus and Volvos."
Q: How long will my collision repairs take to complete?
A: "We’ll tell you how long the job will take when we give you the estimate. We’ll also call you periodically and keep you updated on the repairs as we go along. We believe in communicating with our customers throughout the entire process, wheth...
Q: How much will my repairs cost?
A: "We’ll provide the cost of the repairs when we give you the written estimate. That way, you’ll know exactly how much you’ll be paying for parts and labor."

Map

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Industry Info

Newer cars require different body repairs than older cars, so choose your body shop carefully.
You might expect your newer model car to have certain safety, performance and fuel efficiency upgrades. But did you know that recent improvements in manufacturing and materials can mean some body shops aren’t equipped to effectively repair your new...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
101 Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
No. 1689
Continuously qualified since November 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A.C. Verified Customer Name
"They were very easy to deal with. They told me upfront what it would cost and negotiated the price with me. They had it done when they said it would be done."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

101 Auto Body
5327 Jacuzzi Street, Unit 3A
Richmond, CA 94804
1223 San Pablo Avenue
Berkeley, CA 94706
3033 San Pablo Avenue
Berkeley, CA 94702
319 Brokaw Road
Santa Clara, CA 95050
5512 Martin Luther King Jr. Way
Oakland, CA 94609
(510) 621-3985
(510) 621-7995
(510) 398-0711
(408) 663-5018
(510) 992-4011
(510) 524-9713 fax
DCID5105244857
DCID5105598819
DCID5108481088
DCID4087276811
DCID5105266011

Mon – Fri: 8am – 5pm
Sat: 9am – 1pm

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Henry Seng and Frank Soo
30
40
I-CAR Certified
260682,250480
Liability Insurance, Workers' Compensation
AAA Approved, Albany Chamber of Commerce, Berkeley Chamber of Commerce, El Cerrito Chamber of Commerce, Richmond Chamber of Commerce, State Farm Select Service Shop
1994
Complete Auto Body Repair, Insurance Work Specialist, Classic Car Restoration, Towing
Honda, Subaru, Toyota, Volvo
3,500
Fleet Accounts, Individuals
Workmanship Guaranteed for as Long as Customers Own their Vehicles, Manufacturers' Warranties on Parts

Photo & Video Gallery

Survey Responses For

101 Auto Body

101 Auto Body: Average 9.4 out of 10 based on 100 unique customer surveys of these open ended questions.
A.C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very easy to deal with. They told me upfront what it would cost and negotiated the price with me. They had it done when they said it would be done."

Aline L. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their price."

Allen P. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner is very accommodating. He will do anything possible to satisfy you. The new young guy that is there is excellent, very knowledgeable. He is extremely nice and does things the way I expect them done."

Betty G. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very concerned and willing to help me."

Kimi L. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were excellent. I liked their customer service. They were really friendly, helpful, and they did it in a good time frame. They got it done really fast."

Bonnie G. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I won a coupon for a free car detail. I was able to trade it in for having the front end of my Mazda Miata fixed. I paid a little more money and got a big discount. They also detailed it for me too, which was a really nice surprise. They were timely."

Danielle A. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast. They accommodated my schedule, because I needed it done really quickly. They did a good job."

Derek M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The level of communication, the level of service, and the quality of their work, it was a great experience. I've recommended them to friends."

Dorothy H. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The girl who works in the office is very knowledgeable. When I asked her question about my car, a 2002 Range Rover, she knew more about my car than the dealer did. Henry was also very nice. He has driven me home from time to time. He's very knowledgeable too. He also introduced me to two people who use his services who are neighbors of mine. They happened to be there at the same time. There's nothing like a referral from a neighbor to make you feel comfortable about using a company."

Elizabeth K. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and efficient. They got the part really quickly, and the air conditioning worked like a dream."

Jeffery R. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very honest and upfront."

Jerome P. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a complete and thorough job. They gave me a good price, and they were very friendly. They also gave me a ride to work. The paint job is still holding up."

Joey G. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They finished faster than they said it would be done. It turned out even better than I thought it would. I'm really happy with the way it turned out."

John A. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very satisfied. The paint job turned out really well, and they did what they said they would do."

John A. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do, and they did it on time."

Josie L. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was excellent. I highly recommend them to my friends. Justin was vey helpful. They gave me a very reasonable price."

Larry G. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had my trailer painted there. They did a really good job. I always recommend them. The people who took over from Tom are just as good as he was. Their public relations are very good. Good personalities and very good customer service, they're great."

L.F. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their customer service, their thoroughness, and their attention to detail. I liked everything. They really went above and beyond to help me out."

Lisa P. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They started on my car immediately, and they stayed in contact with me and kept me posted on the progress. I have already recommended them to my friends."

Lorna G. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous and welcoming. They did a good job, and they were willing to talk on the phone and keep in touch. They had a nice crew."

Raymundo R. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people and their work are excellent. They're the best in this area. I love these guys."

Marian J. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My whole family uses them. They're very nice people. They're friendly, and they will do anything for you. They do a good job."

Melissa W. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really friendly, and they explained everything really well. They were in constant communication with me to make sure that I wanted to have all of the work done that they were going to do."

Michael W. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had good customer service. Justin was an awesome young man. They were on time, and they kept in touch with us about progress. Their mechanics were good. The part that they repaired looks really nice."

Michelle L. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their prices were good, they finished on time, and they were really friendly. I really liked them."

Michelle S. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for ten years. I like their customer service, their knowledge, and their skills. They're the best quality around. I've sent my sister, my mother, and my friends to them. I was referred to them by a friend. Everybody I know uses them."

Mike M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their manager, Tom Clemmons, was very helpful. He explained everything to us, and he came through with everything that he promised. We could tell that his employees looked up to him. When he wanted something done, it was done. He had a high standard of excellence."

Norm M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It looks like they did a good job. They were friendly and businesslike. They gave me a clear quote, so I knew what I was dealing with. The turnover time was as stated."

Ms. D. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were timely. The original estimate was a little higher than we actually paid, because they found out that the part was already painted."

Robert D. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I went in there, the owner came out and greeted me. I was treated with respect. He made a recommendation that actually saved me money and was also the right thing to do for the car. He didn't have to do that."

Rosa V. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice to us. They did a very good job. I've used them twice."

Sam K. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked them a lot. They were very responsive, and they got things done. We've used them for a long time."

Sarah K. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and really upfront about the cost. The people were really friendly. They accommodated me and my schedule. They also allowed me to pick up and drop off my car outside of their normal hours. They were fantastic."

Shirley B. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give them a '12', no, make that a '20'. They're very courteous, they listen to you, and they don't try to push you into anything. They do a very good job, and they do it in the time frame they say they will. Everybody is very nice. My car looks really good. The paint job matches perfectly. I'm a difficult person to please, but they really pleased me. I am really happy."

Tonya T. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Justin was very nice and friendly. He answered all of my questions. He explained how much it was going to cost and when it would be ready. He was very thorough, very polite, and very professional. He got it done on time. I would use him again. I was very satisfied with his work. He even polished my rims. They look almost new. I thought that was really nice."

Troy B. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they were perfect. I liked everything."

Velma V. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work very well, and they're reliable. They are very courteous, and they listen to me. I've used them twice."

Alice F. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained what they were doing, they were pleasant to deal with, and they got the job done when they said they would. I have no question that it was done the way it was supposed to be done. There was also a comfortable lounge area, which was pleasant. They explained what was happening during the process, and they let me know when they had to wait for parts."

Ann W. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very clear about what they were going to do, and they met their time frame. The final bill was exactly what they said it would be. They were also very pleasant."

Ms. C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them repeatedly. They're very customer service oriented. They're always explaining less expensive alternatives, and they are very good about keeping us informed. They give you a ride back to your house if you need one, and they're pleasant to deal with. We've used a lot of auto body shops over the years, but this is only one we've been 100% happy with."

Bonnie M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm a big fan of theirs. They're AAA recommended. They have reasonable rates, and they always do an excellent job. They're also good about giving an estimate of the time it will take, and they're often finished ahead of schedule. They help you get a rental if you need one. Also, they give me a choice as to whether or not I want OEM parts. When I say I want original parts, I'm sure I get them."

Charles S. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their workmanship and their customer service, and they're very friendly."

David H. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're great. We like their service, the quality of their work, and how prompt they are. We've used them three times, and they've always taken good care of us. They also have good rates. We're very happy with them."

Diana C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do good work. We've had several repairs done, and the work is always excellent."

Doris W. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, their attitude, their personality, and their service is good. They're fast. It's not a long wait."

Gail H. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We were very satisfied. They were quick, through, and they made the car look like new. They came in at exactly the amount they quoted us."

Irene S. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was very satisfied. They were very nice, and they offered good customer service. They were honest, in terms of what needed to be fixed. They worked with me. I thought they did very good, honest work."

Jack D. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job."

Jim C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality is excellent. I have recommended them to friends. They talk to you about the problem, and they try to do the best they can for you. They're concerned about making sure you can afford what they need to do, without cutting corners and without inflating the price. I was very pleased with the work that was done for me. So often body shops try to chisel you, but these guys are straight up and do everything they say they will do. They even come in a little under their estimate."

Jennifer M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was extremely satisfied. I liked the people, and the human interaction. Their price was good, and they completed the job on schedule. I had a very good experience using them."

Judith S. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am very impressed by their work. They are very honest, and their work is high quality. They are courteous, good people. They really give the impression that you are their friend. They would not offer you anything that was not the best for you."

Karl M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're fast, upfront about when it will be done, and convenient."

Lisa R. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job. They were really knowledgeable, they gave us a good discount, and they were timely. They communicated well."

Lynn B. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We were very satisfied. They were very thorough, and it was done quickly. They did a great job. We've used them for years. We have been very pleased with the service we've received from them."

Marco D. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them twice. The time before, I was knit-picky about the paint job, so they said they could repaint the whole thing or if I wanted to come back another time, they would put some door edge guards on for free. When I came back, at least a year later, they honored the verbal offer they made previously. This kind of service was something that they cultivate internally. I was offered a similar level of service from another employee as well. They have 'it'. I did see that the managers demanded a very high level of quality from the employees."

Marilyn H. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they were polite, courteous, and they got right on the job."

Matt F. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Price and quality."

Melinda M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their price, service, friendliness, and the cleanliness of the shop, they were also very easy to find."

Ms. W. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was the personal service, they would call and let us know how things were going. If there was a delay, they would call and let us know. This kind of service was above and beyond the usual. Everything was good, down to the last person who detailed my car. Also, I took another van in for some other work, and they remembered who I was by name."

Rosemary N. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am a returning customer. They are very honest and upfront. They tell it how it is, and they do great work. I have recommended them to other people."

Shane A. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were terrific. I have already recommended them. They took into account my convenience. They made sure that everything they would need was ready when I came in, so that they could start working right away, and I would be stuck without a car for a minimum amount of time. Their cost was also about half as much as another estimate I had gotten. One of their men noticed that a headlight had burned out, so he replaced it. They went beyond the basics and gave me excellent service."

Sharon D. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I feel like they're honest. They try and work with the customer. They let you know exactly what the cost will be, and sometimes they'll do a little extra as well."

Susan N. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give them an '11'. I have recommended them to friends. I just think they go the extra mile to make sure that you're happy. I recommend them. Everybody there is very accommodating and very friendly."

William C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were great. They were done when they said they would be done. They did it for the price they said they would, and it was a beautiful job. They returned the car cleaner than it was when we gave it to them."

William M. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a really good job. It looked really nice when we got it back. They kept us informed, and they called us a couple of times to let us know that they would have to get additional parts. They kept us in the loop."

Y.O. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"On every count, they're a '10'. The work they do is very satisfactory, and the people are nice. I would recommend their shop to anybody."

Yvonne C. Verified 101 Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very attentive, and the service was good. They were very good about being quick, and they responded right away to getting my car taken care of."

Amy S. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a very good job."

Conor J. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I just referred someone to them. They were very helpful in the discussion before the work was started, in explaining all the different options to me. The work they did was excellent for the price they charged me."

Dominique L. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work was good, their friendliness, and they took care of me immediately. The price, while it was expensive, was very competitive."

Louise C. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, and they took good care of my car."

O.C.J. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've used them twice. The customer care is very good. They're honest. You get an answer to any questions that you have. They've taken very good care of me."

Ray E. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their price was very good, and they gave me exactly what I wanted, in fact, a little bit more. I have recommended them. They've done right by me, and I'll be using them again."

Victor S. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work and their reasonable price, I've used them twice. Both times, they did excellent work at a very reasonable price. Both cars were very old. Anywhere else the price for the work that they did would have been more than the car was worth. They did excellent work that I could afford."

Mr. P. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We went in with a couple of different problems. They were able to take care of them all at once."

Sebastian K. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their service, they are always done on time. They are very nice to work with, and they have a great service."

Jaime J. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They returned my car cleaner than when I gave it to them. They buffed the car, which was really awesome. They gave me the best service I've ever received."

Joe C. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they did what they said they would do."

Ms. B. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were local, and they did the job as they said they would."

Joseph W. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very courteous, professional, and they do good work."

Lila L. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I was happy with everything that they did."

Linda C. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was very good. They were very nice and very helpful."

Mary F. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were great. When I first went in, the guy had a great attitude. He was a really good communicator. He understood that I didn't want to spend a lot of money, because my car was older, so he was very helpful in looking out for the cost. Everyone there was professional. The work seemed like it was really good."

Steven M. Verified 101 Auto Body Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the quality of their work and the fact that they vacuum the car before they give it back to the owner."

Anthony L. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly, and they tried to be helpful."

C.K. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the job quickly and efficiently."

Thomas K. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were polite and efficient."

George C. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did everything right. They were on time, and they did a good job. They relayed information to the car rental pick-up place. The people were very pleasant. They were good people."

Kelly O. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Sado was very helpful. He kept me informed about every step of the process."

Margaret D. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They've been helpful, and they've had things done on time."

Nicholas W. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful and very fast."

Nina C. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their prices and their customer service, they were very caring. They made sure I got what I wanted."

Trudy C. Verified 101 Auto Body Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were just nice."

David O. Verified 101 Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very straightforward about what they were going to do, and they painted the doors to match. They were recommended by my insurance company, actually the shop in Berkeley was recommended, but I went to the one in Richmond, and I was glad that I did, because the Berkeley shop was very crowded."

Jeff R. Verified 101 Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Fast service."

Ms. J. Verified 101 Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Generally, we were very satisfied. They did what we asked, and they were good at communicating with us."

Michael C. Verified 101 Auto Body Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They had good customer service, and they were pleasant to do business with."

Mark M. Verified 101 Auto Body Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They did what they were supposed to do."

Joe C. Verified 101 Auto Body Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Tom always greets me by name. He always has time for me. If it wasn't for Tom, I wouldn't even go there."

Mark G. Verified 101 Auto Body Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They tried to save me money."