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Diamond Certified Resources


Savvy Consumer Tips

Chris Bjorklund photo
Dear Savvy Consumer,
I’ve been thinking about remodeling my kitchen—it’s been 20 years since the last time we tackled this project! While I’m excited by the prospect of shiny new countertops and drawers that just glide open, I remember how stressful the remodeling process was the last time around. When I mention my hesitation to friends and neighbors who have remodeled much more recently, they assure me that the challenges and temporary inconvenience are well worth it. They all also tell me that having a great kitchen contractor makes the process infinitely less stressful.

What makes a contractor a great kitchen contractor?  To start with, all contractors should be licensed, bonded and insured. To find out if a contractor is licensed in California, check with the Contractors State License Board.

Professionalism matters a lot and covers a lot of areas. At the first meeting, it means promptness and preparedness. Does the contractor bring a portfolio, references, business cards, project planning forms, or other tools and materials? The bid and proposed contract should arrive within a reasonable time after your meeting, and should clearly define the scope of the work.
Kitchen Contractor at work

Good communication is critical and it isn’t only about answering calls promptly. You want someone who understands what you’re saying you want, and can translate that vision into reality. The focus should be on what you want to accomplish.

So how do you find a great kitchen contractor? Start, like I did, by talking to friends and neighbors who have recently remodeled. And check the Diamond Certified website for top-rated contractors in all Bay Area counties. You’re sure to find a match. Download a Savvy Consumer Checklist and more tips here.


Chris Bjorklund
The Savvy Consumer

Your Old Eyeglasses Can Help Others See

Eyeglasses photoDo your old eyeglasses get tossed in a drawer and forgotten after you get a new pair? As reported by, the World Health Organization estimates that approximately 44% of the population in developing nations need glasses but don’t have access to them. Without the necessary lenses, correctable conditions such as far-sightedness and astigmatism keep many children and adults from reading, learning and working.

Put your retired spectacles to good use by donating them. Lions Clubs International has been collecting and recycling used eyeglasses for nearly a hundred years. To get your glasses to the Lions, mail them to: Lions Clubs International, Attention: Receiving Department, 300 W. 22nd Street, Oak Brook, IL  60523. (Check packaging guidelines first.)

Or, drop your glasses off at any LensCrafters, Pearle Vision, Sunglass Hut, Target Optical, or Sears Optical location for distribution by OneSight. The foundation estimates it needs to collect and recycle 1.2 million pairs of used eyewear annually to support 20 global clinics.

Computer Repair photo Computer Repairs Require Extra Diligence

For many of us, our computer is much more than a tool for surfing the Internet or sending email. It holds our most precious photos, our tax returns and other confidential data, a painstakingly assembled music library, and important work and personal files.

While it’s important to choose any service provider carefully, choosing a computer repair company may warrant extra diligence. At least that’s what one consumer realized after a disappointing experience with a non-Diamond Certified company. Here, she shares some of her tips for choosing a qualified, dependable computer repair service.

  • Check out the repair company. Confirm they are in good standing with local consumer protection agencies and request references.
  • Be clear about the services to be performed, such as diagnostics, optimization, hardware or software installation, cleaning, and malware scan and removal.
  • Make sure all terms and conditions of service are clear and reasonable.
  • Understand the estimated repair time and cost. Agree on a procedure for the service to provide the diagnosis and for you to authorize (or not) the recommended service.
  • Back up all files before you leave your computer with the repair company.
  • Record the registration number of your hard drive in case you need to use it for identification.
  • Ask how your computer will be stored and how the hard drive will be protected and identified as yours. (In an earthquake, your computer could fall to the floor, and a removed hard drive could get mixed up with others.

Kudos from Diamond Certified Consumers

(Testimonial received by phone)
Kudos from Diamond Certified Customers

Elizabeth had a WONDERFUL experience with Santa Rosa Mortuary. When her mother passed, she called every mortuary service in the Yellow Pages. She decided to go with Santa Rosa Mortuary because Hank Myers’ personality and warmth on the phone had won her over. He was very sympathetic and promised to act as her personal liaison if she had any issues with her doctor regarding certificates. They did not “nickel & dime” her. The entire staff was kind, professional, warm, intelligent, and compassionate. From start to finish, she couldn’t have had a more pleasant experience during such an unpleasant time. Although Elizabeth was going through tremendous grief, she said it was actually “a pleasure” doing business with Santa Rosa Mortuary.

Because the unprompted use of a Diamond Certified company was so successful, Elizabeth swears she has become a loyal user of our Directory now. She will always refer to our directory first for any kind of service and already has 2 carpet companies working for her now!

Companies Recently Earning
Diamond Certified®

Alameda County
A Better Restoration, Inc. & Carpet Wizardry, Dublin
Arevalo Plastering, Inc., Oakland
Pacheaco Construction, Fremont

Contra Costa County
Alamo Painting, Alamo
Carpet Connoisseurs, Walnut Creek

Marin County
All Tech Automotive, Inc., San Rafael

Monterey & San Benito Counties
Marina Tire & Auto Repair, Inc., Marina

San Francisco
Becky Layton - Pacific Union Real Estate Agent, San Francisco
Chasov Electrical, Voice & Data, San Francisco
Papillon Rug Cleaning & Restoration, San Francisco
Wooden Window, Inc., Oakland

San Mateo
Burlingame Plastering & Stucco, Inc., Burlingame
Creative Window Company, Fremont
Positive Electric, Millbrae

Santa Clara County

ArborWorks, Inc., Newark
Method Paving, Santa Clara
Shadowfax Roofing Inc., San Jose
Tom's Appliance Service, Morgan Hill

Santa Cruz County
Lloyds Tire Service, Santa Cruz

Sonoma County
A and P Moving, Inc., Novato

Read this newsletter and prior issues at Diamond Certified Newsletters

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