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 VOL. 8, ISSUE 7 - JULY 2015

In This Issue

Can We Put an End to Robocalls?

Diamond Certified Preferred Consumer Card


Expert Advice on Choosing a Home Inspector

Consumer Feedback:
AAAA Quality Garage Door


New
Diamond Certified Companies



Savvy Tips of the Month

School’s Out: Here Come the Kids of Summer

When in Drought, Californians Can Turn to Solar

Getting Good Customer Service


Diamond Certified Quick Links

SAVVY CONSUMER TIPS

DIAMOND CERTIFIED
PREFERRED CONSUMER


DIAMOND CERTIFIED
COMPANIES


PERFORMANCE
GUARANTEE


DIAMOND CERTIFIED
DIFFERENCE



Read this newsletter and previous issues at www.diamondcertified.org


Can We Put an End to Robocalls?

  What makes you think...

If you hate getting phone calls from telemarketers, you’ve probably done what I’ve done: signed up for the Do Not Call list, which the Federal Trade Commission (FTC) created in 2003. So, why are we still getting illegal robocalls?

While the Do Not Call registry has reduced the number of unwanted calls from legitimate companies, according to EndRoboCalls.org, the FTC received more than 3 million complaints from annoyed consumers in 2014.

(EndRoboCalls.org is an advocacy arm of Consumers Union and Consumer Reports magazine.)

The bottom line is that the Do Not Call list isn’t working. Robocallers use technology that tricks you into answering their calls. By “spoofing” a phone number, a legitimate number will show up on your caller ID. The scammers operate overseas and don’t worry about getting prosecuted in the United States. They’re difficult to find because operations open and close quickly, and some telephone companies aren’t even using available technologies that can block illegal robocalls.

So what can you do? EndRoboCalls.org still recommends signing up for the Do Not Call list. You can also try getting a call-blocking service from your phone company or using call-blocking apps. Share your experiences at EndRoboCalls.org and sign the petition directed at telephone company CEOs asking them to help end illegal robocalls.

Chris Bjorklund signature
Chris BjorklundChris Bjorklund
The Savvy Consumer
Email: chrisbjorklund@diamondcertified.org
Twitter: twitter.com/ASavvyConsumer
Blog: blog.diamondcertified.org

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Diamond Certified Preferred Consumer Card

Diamond Certified® Preferred Customer Card

Have you signed up to become a Diamond Certified Preferred Consumer? Membership is always free and comes with numerous benefits, including a special member hotline, members-only access to additional tools on diamondcertified.org, a double Diamond Certified Performance Guarantee and more. Join now to get a free copy of the 2015 Summer Diamond Certified Directory Update! Visit www.diamondcertified.org/user/register to get started.
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Expert Advice on Choosing a Home Inspector

  Michelle Carr Crowe

Michelle Carr Crowe stresses the importance of a pre-purchase inspection for all potential homebuyers.

When you buy a home, one of the most important things you should do is get a home inspection. A competent inspector will report on every aspect of the home’s condition. According to Michelle Carr Crowe and the Get Results Team, a Diamond Certified company, the report should include a list of all safety issues, repairs and changes that need to be addressed.

Ms. Crowe points out something many consumers don’t know: the home inspection business isn’t overseen by any government agency. “There are private membership organizations that inspectors can belong to, but there’s no oversight or licensing bureau, so the range of experience is very wide,” she explains. “That’s why it’s best to hire an inspector who is also a general contractor licensed by the State of California.” Experienced general contractors know about all aspects of construction and will be much more familiar with building codes and requirements than someone who isn’t a contractor.
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Kudos from Diamond Certified Consumers

Dear Diamond Certified:

You should know that the reason I selected AAAA Quality Garage Door in the first place is because it’s Diamond Certified.

When my garage door suddenly came off its track, I contacted Darren at AAAA Quality Garage Door. He and his assistant arrived on time for the inspection, and after only a few minutes, they had my garage door back on the track and working properly. In fact, after they made some minor adjustments, my garage door is working more smoothly now than ever before. And the charge for this level of quality service was very reasonable. Darren and Matt were friendly, personable, and a pleasure to deal with. I would recommend this company to anyone who needs an existing garage door serviced or a new one installed.

K.R.,
Walnut Creek, CA
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Diamond Certified ® Only companies rated Highest in Quality earn Diamond Certified

Companies Recently Earning Diamond Certified

CONTRA COSTA COUNTY
Dublin Creek Kennels, Inc.

Concord – (925) 827-4700

MARIN COUNTY
McKinley Painting

San Anselmo - (415) 454-4555

Quick Key
Pleasant Hill - (925) 271-2909

SAN MATEO COUNTY
Rich & Leslie Macario - Alain Pinel Realtors

Pacifica - (650) 303-3943

SANTA CLARA COUNTY
Winter Roofing Inc.

San Jose - (408) 363-8052

SOLANO COUNTY
Roofmasters / Bird Control Services

Suisun City - (707) 447-7663


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