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The Diamond Certified® Consumer Report Twitter link Facebook link
 VOL. 5, ISSUE 3 - MARCH  2012

In This Issue

Two Cases of Remarkable Service

Diamond Certified Preferred Consumer Card

You and “Tiny Habits”

Consumer Feedback:
James R. Mattingly, DDS

New Diamond Certified

Savvy Tips of the Month

Two Excellent Tips from a Diamond Certified Mechanic

Are Rodents Making Themselves at Home?

The Real Scoop on the 3-Day Right to Cancel

Diamond Certified Quick Links






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Two Cases of Remarkable Service

service level

When was the last time you had service that blew you away? I did a few weeks ago when I called a butcher to look for an unusual cut of meat. He said he didn’t have any on hand but he’d check with another store and call me back. When he couldn’t get through to the store, he called to report that he was sending one of his butchers there to personally check on his way home from work. That second butcher not only found the meat, which was frozen, he also took it to his home and thawed it overnight. The next morning, he brought it to the location that was more convenient for me. I was one very happy and grateful customer.

Here’s another example of remarkable service. John from Larkspur was so impressed with a Diamond Certified auto repair shop that he sent us this letter:

“I went out of town and left my car with Collie Autoworks. For various reasons, there were missed communications that spun out of control until the day I was to pick up my car (after hours). The point here is that nobody can do it alone. A mechanic can’t answer the phone and wield the wrench…

I couldn’t call because I was in the air or chasing flights most of the day. The last report I got from the receptionist was pretty grim. I wasn’t optimistic about what the situation would look like when I got back, and went so far as to rent a car because I didn’t think Collie’s performance would equal its promises.

I finally showed up well past business hours. It was already dark. The mechanic was there waiting for me. As far as I can remember, no mechanic has ever done that. I can’t heap enough praise on Collie Autoworks. Not only was the work completed, but the mechanic didn’t charge me for an extraneous repair that wasn’t anticipated. He felt responsible as the owner, so he went way above and beyond the call of duty.

I found Darren Collie through Diamond Certified. I was looking for a mechanic and found a diamond.”

Companies like these give consumers more value for similarly priced services, and you can’t measure that with money alone. Find them in the Diamond Certified Directory.

Chris Bjorklund signature
Chris Bjorklund
The Savvy Consumer

Chris Bjorklund

Diamond Certified Preferred Consumer Card

Diamond Certified® Preferred Customer Card

Now when you sign up to become a Diamond Certified Preferred Consumer, we will donate $1 to a local charity of your choice. Organizations include The Marine Mammal Center, Parents Helping Parents and Pets Unlimited, to name a few. Membership is always free and comes with numerous benefits, including a special member hotline, members-only access to additional tools on, a double Diamond Certified Performance Guarantee and more. Join now by calling (800) 313-1009 or visiting Become a Diamond Certified Preferred Consumer today and help us give back to the organizations that have made the Bay Area such a great place to live!

You and “Tiny Habits”
garage project

I have good news for anyone reading this who’s trying to make some kind of behavioral change, whether it’s committing to a new workout regimen, reorganizing a garage, purging a wardrobe or cooking more dinners at home. Often, developing a new habit seems like way too much work and can be easily discouraging, but there’s another approach that might produce positive results.

The trick is to take baby steps by starting with “tiny habits.” Dr. B.J. Fogg, director of Stanford’s Persuasive Tech Lab, defines a tiny habit as something you do at least once a day that requires little effort and takes less than 30 seconds to complete. For example, if you’re trying to develop the habit of flossing every night, start by flossing just one tooth and congratulate yourself for doing it—positive feelings drive you to make a habit automatic. Before you know it, you’ll be flossing five teeth a day, then all your top teeth and so on.

Another trick is to perform your new tiny habit on a schedule—preferably right after performing one of your current good habits. Start your new tiny habit of flossing right after brushing your teeth. This way, the current habit (brushing daily) helps trigger the desire to continue with the new tiny habit (flossing).

I’m already having some success with this approach. I’m making progress organizing my desk and closets, reading a tiny bit more, and working out with weights three times a week. So far, so good!

Kudos from Diamond Certified Consumers
Dear Diamond Certified,

I would like to take the time to commend James R. Mattingly DDS and his staff for the wonderful care they have provided for me. They accommodate all my scheduling needs, they’re extraordinarily professional and caring, and they possess excellent bedside manner. Dr. Mattingly is so gentle, and he makes sure I always feel relaxed and informs me step by step prior to performing any procedure.

I have recently referred my daughter to Dr. Mattingly, and she too sees the level of care provided by the entire office. I am very pleased to be a patient of Dr. Mattingly and recommend him highly.

M.M. and L.M, Concord, CA

Diamond Certified ® Only companies rated Highest in Quality earn Diamond Certified

Companies Recently Earning Diamond Certified

Alameda County
P R Motorsports,
Hayward - (510) 402-5836

Superior Plumbing & Drain Cleaning Services
Pinole - (510) 402-5759

Monterey COUNTY
Bayview Construction & Design, Inc.
Carmel - (831) 515-6881

San Benito COUNTY
John Casalegno Concrete Construction
Hollister - (408) 905-6904

San Francisco
Emerald Auto Repair
San Francisco - (415) 523-0017

Mulhall Associates,
San Francisco - (415) 992-3026

Mulhall Construction,
San Francisco - (415) 830-8918

Santa Clara county
Tech 3 Auto Repair & Performance
San Jose - (408) 852-7940

Santa Cruz County 
Whitlow Concrete, Inc.
Capitola - (831) 613-8133

Solano County 
Javco Window & Glass Contractors, Inc.
Napa - (707) 659-6056

Sonoma County
Gaia Energy Systems,
Santa Rosa - (707) 400-0671

American Ratings Corporation - Diamond Certified • 504 Redwood Blvd. • Suite 210 Novato, California 94947 • (877) 312-1307
©2012 American Ratings Corporation  

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