The Diamond Certified® Consumer Report Twitter link Facebook link
 VOL. 5, ISSUE 7 - JULY 2012

In This Issue

Keeping You and Yours Safe

Diamond Certified Community Giving Project

Pointers on Prepaid Cards

Consumer Feedback:
Reyff Electric

New Diamond Certified

Savvy Tips of the Month

Dissecting Drips in Your Driveway

Watch Out for Painters Who Take Short-Cuts

Are You Losing Your Hearing?

Diamond Certified Quick Links






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Read this newsletter and prior issues at Diamond Certified Newsletter Twitter

Keeping You and Yours Safe

CPSC logo

We hear about so many consumer product recalls on the news, it’s easy to tune them out—another car recalled, another strangulation death by a window cord, another fire caused by a defective space heater. But defective products injure and kill thousands of people every year, which is why the U.S. Consumer Product Safety Commission (CPSC) was created in 1972. Essentially, the CPSC’s job is to protect the public from unreasonable risks of injury or death caused by thousands of consumer products under its jurisdiction. The agency is committed to protecting consumers and families from products that can injure children or pose a fire, electrical, chemical or mechanical hazard. It also works with manufacturers to recall defective products and redesign them to make them safer.

To this end, the CPSC now has a searchable product database ( where you can learn of recalls before buying a product. You’ll find listings for everything from baby strollers and rattles to cigarette lighters, power tools and scuba equipment. You can also easily report an accident or product defect by using the online report form or calling the CPSC at (800) 638-2772. Here’s what you’ll need to make a report:

  1. A description of the consumer product or substance
  2. The name of the manufacturer, importer or private labeler of the product
  3. A description of an illness, injury or death (or the risk of illness, injury or death) related to use of the product
  4. The date or estimated date when the incident occurred or when you first became aware of the potential for the product to act in an unsafe manner
  5. A description of who you are (consumer, health care professional, a government agency)
  6. Your name and mailing address. This information will never be posted on, but it is required to post a report on the website.
  7. Your permission to publish your report on
  8. Your verification that the report is true and accurate to the best of your knowledge, information and belief. Manufacturers are encouraged to investigate these unsafe product reports and communicate promptly to the CPSC.

If you become aware of any product hazards or defects, do your part by filing a report with the CPSC. The more people report, the more we all benefit by avoiding potential injury or damage caused by poorly designed products. You would warn your own family, why not the rest of us?

Chris Bjorklund signature
Chris Bjorklund
The Savvy Consumer

Chris Bjorklund

Diamond Certified Community Giving Project

Diamond Certified® Preferred Customer Card

Now when you sign up to become a Diamond Certified Preferred Consumer, we will donate $1 to a local charity of your choice. Organizations include The Marine Mammal Center, Parents Helping Parents and Pets Unlimited, to name a few. Membership is always free and comes with numerous benefits, including a special member hotline, members-only access to additional tools on, a double Diamond Certified Performance Guarantee and more. Join now by calling (800) 313-1009 or visiting Become a Diamond Certified Preferred Consumer today and help us give back to the organizations that have made the Bay Area such a great place to live!

Pointers on Prepaid Cards

Manicure & pedicure
Prepaid cards are an alternative to debit and credit cards. They differ in many ways, but the most significant difference is that you load them with a set amount of money before using them. Prepaid cards are growing in popularity among people without bank accounts and those trying to better manage their spending. Recently, the nonprofit group Consumer Action compared 28 prepaid cards from 11 different financial institutions to help consumers make the right choice. For a copy of the survey and an educational booklet, go to

Consumer Action’s key shopping recommendations are: 1) Choose a consumer-friendly card with fraud protection and free customer service; 2) Choose a card that fits with how you plan to use it (e.g., some cards add a fee for every transaction); 3) Adjust your buying habits to avoid as many fees as possible (e.g., if checking your balance online is free, don’t check it at the ATM).

Kudos from Diamond Certified Consumers

RE: Reyff Electric, Inc.

Several weeks ago, we contracted Reyff Electric, Inc. to do the electrical work for our kitchen remodel. Things got off to a bumpy start and we called your office to voice our concerns. We were totally unprepared for the response we received—it was immediate! You came to our home that morning, assessed our issues and immediately started resolving them. We couldn’t be more impressed!

Problems will happen, but it’s the way people respond that defines the caliber and integrity of the company they represent. You say customer service is important, and you certainly show that you “walk the talk.” We initially picked your firm because of your Diamond Certification. If there was a Triple Diamond category, you would be on top of the list!

Thank you so much for a truly amazing experience. You have reaffirmed that excellent customer service and workmanship still exist—how refreshing! We’re looking forward to doing business with you again on our next project.

–Harriet & Bob G., Novato, CA

Diamond Certified ® Only companies rated Highest in Quality earn Diamond Certified

Companies Recently Earning Diamond Certified

Letcher Brothers Auto Repair,
Pinole - (510) 926-6069
SQ Construction,
Pittsburg - (925) 951-0647
Window Innovations Inc.,
Brentwood - (925) 398-3562

Artistry in Trees
Mill Valley - (415) 992-3039

Blake's Auto Body,
San Rafael - (415) 523-6060

Bathrooms and Kitchens Too ESM Enterprises,
Mill Valley - (415) 523-6070

sacramento COUNTY 
Best Exteriors Construction Inc.
Sacramento - (877) 691-4624

Center for Better Hearing Aids, Inc.
San Jose - (408) 758-5741
Pacific Coast Pavers,
Sunnyvale - (877) 544-5814

Quilici Gardening
Santa Cruz - (831) 222-0901

San MATEO county 
Express Plumbing
San Mateo  - (650) 525-4162
Peninsula Car Care,
San Mateo - (650) 525-4554
Serenity Pools, Inc.,
San Mateo - (650) 525-4179

Bay Area Lead Detector
Petaluma - (415) 523-6073
Tim McCloskey Electric Inc.,
Petaluma - (707) 687-9933

American Ratings Corporation - Diamond Certified • 504 Redwood Blvd. • Suite 210 Novato, California 94947 • (877) 312-1307
©2012 American Ratings Corporation  

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