What did you like best about Santa Cruz Stoves and Fireplaces?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/6/08 and 2/13/08. Customer last names have been initialized for privacy. 

“I just dealt with Steve. I thought he was a good guy.” —Dave A.

“They were easy to deal with.” —John B.

“I thought everyone was very friendly, and the fireplace keeps us warm.” —Gwenda B.

“I really like Steve.” —Jeremy B.

“The service” —Peter B.

“They were very friendly.” —Bill B.

“They came on time, and they were quick to fix things.” —Karen B.

“They were on time, prompt, and they were quick to fix things.” —Peter B.

“Knowledge about the products” —Bridget B.

“We love the fireplace.” —Joan C.

“I really like the fireplace.” —Bill C.

“They were very good at everything. The guy that came did a great installation job.” —Howard C.

“They're professional, knowledgeable, polite, easy to deal with, and they follow up.” —Bill C.

“The service was good, and they lived up to everything.” —Pat C.

“They were personable, available, and they took their time.” —Ron D.

“I liked their product, and the installation was quick.” —Kathy D.

“Selection, product availability, and they have good products.” —Peter D.

“They're very nice guys. I just think they're great.” —Barbara D.

“The person that installed the stove did an excellent job.” —Robert D.

“They were very helpful.” —Marie D.

“The service, they just took care of everything.” —Kraig E.

“Location” —Dawna F.

“They were very helpful with the installation.” —Bart F.

“They were friendly, responsive, and they kept me in the loop.” —Sandra F.

“They were thorough, courteous, efficient, and I'm very pleased with my fireplace.” —Carolyn F.

“The salesman, Robert, was very helpful.” —Shirden F.

“My stove works.” —Alissa G.

“I went to somebody else who never got back to me with a quote. I had a unique situation that Santa Cruz could address. I am really happy with my stove.” —Catharine G.

“They're very informative, and they have a big selection.” —Laurie H.

“They were accommodating, and they did a good job with the installation.” —Richard H.

“They delivered. The installation and everything went smoothly.” —Greta H.

“They were easy going, knowledgeable, and they delivered on their promises.” —Neil H.

“They were straightforward and flexible.” —Shannon H.

“Variety” —Ron H.

“I liked their product line. They were also willing to do the installation even though it was kind of far.” —Hans J.

“They were helpful and responsive.” —Govind K.

“The person I worked with was very nice and shared a lot of information with me. I was very satisfied.” —Mischa K.

“They were very responsive with our design request, and they were very efficient.” —John K.

“Customer service” —Judy K.

“They were efficient, nice, and knowledgeable.” —Karen K.

“Everything went smoothly.” —Susan L.

“They were pleasant, from beginning to end.” —Rae L.

“They have a good selection of stoves.” —Thelma L.

“They seemed to be knowledgeable, and they had great products.” —Frank L.

“They were knowledgeable about the product, and they had a great attitude.” —Blair M.

“I liked how everything went smoothly, no hiccups.” —Shelley M.

“They've been very thorough with the follow-ups. The service was great.” —Mike M.

“The showroom” —Matt O.

“They were on time.” —Tanya P.

“Their customer service is great. They are genuinely concerned about you when you call. The staff and Steve have been stellar. They have watched my grandchild while I was getting help.” —Joanne P.

“I like the stove.” —Barbara P.

“Service” —Walter P.

“The guy was very personable. I just thought he really knew how to meet my needs.” —Michael P.

“They have a good showroom, and the salesperson was pretty knowledgeable.” —Carl R.

“They had a large selection. I was able to find what I wanted.” —Janet R.

“They did a great job.” —Don R.

“They were very helpful, and they didnít try to sell me the most expensive thing they had.” —Karen R.

“They were very nice and responsive.” —Bonnie R.

“The quality of the product and the service” —Phil R.

“The installer was very friendly.” —Todd R.

“They're very knowledgeable about their products.” —Sue S.

“Their personal service, and they showed up and did the job.” —Karen S.

“They have good quality, and they're very knowledgeable.” —Frank S.

“They worked with my contractor, and I didnít hear any negative things about them.” —Charlie S.

“The owner was very personable. I thought they did a good job.” —Nancy S.

“The customer service and quality of the products” —Kate S.

“We're very happy with our stove.” —Melissa S.

“I really liked the product that I got.” —Betty S.

“They did everything in a timely manner. They were also very thorough in answering my questions.” —Carol S.

“They were honest about the installation, and the product was good.” —Judy S.

“They came right out and did a good job.” —Dave S.

“They were quick and easy to deal with.” —Jeff S.

“They were very helpful. I was very happy with them.” —Mike S.

“The products were excellent, and the installation was on the spot.” —Trisha T.

“The variety of products, and the installer was friendly and knowledgeable. He did a great job.” —Annie T.

“All of the information they gave us was true.” —Stephanie T.

“They were very informative.” —Kathy T.

“They do what they say they're going to do, and they do a good job.” —David W.

“I loved that they took their time to walk me through everything. They were also very informative and personable. I send all my friends there. I love that they have a dog walking around. I just love them.” —Maureen W.

“The service” —Gary Y.

“They have good and knowledgeable salespeople that know their products.” —R.H.C.D.

“They had a nice salesperson there.” —A.D.A.

“The knowledge and the people” —B.H.C.

“The customer service, they are just “Johnny on the spotî all of the time. They have always been great to me.” —M.S.C.

“They were good. They were there when they said they would be, and they did good work. They were sufficient and proficient. They were also very nice. They got right to work with no messing around and cleaned up after themselves. I wish everybody was like that.” —S.C.C.

“I think they're great.” —D.F.C.

“Everything, I have no complaints. They have a nice showroom where customers can look at the items.” —B.K.C.

“They stayed in touch with me.” —R.M.C.

“Knowledge of their products” —M.M.C.

“I liked their product line. I thought they did a good job.” —D.D.D.

“They were pretty cooperative.” —B.B.D.

“I can get a hold of the owner easily.” —M.K.D.

“The showroom was the best thing about them. The service was good too.” —D.S.W.

“They were extremely helpful. I told them what I was looking for, and they helped me to find an item that would work with my goals. After reviewing the unique gas situation with my remodeling job, one of their employees came out to my house to make the final recommendation for an item that they thought would work. I can't think of anything they could have done better.” —Anthea

“Steve was very responsive to my needs.” —A.Q.C.

“Their knowledge and attention to detail” —A.C.

“I liked their professionalism and timeliness.” —M.C.

“They returned my phone calls. I think they are doing just fine.” —S.C.

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