What did you like best about Salinas Mattress Company?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/26/07 and 12/5/07. Customer last names have been initialized for privacy. 

"They were helpful. We wanted a mattress bigger than a queen size and they helped us find one. They also got us sheets to match it. It was good service." —Jim W.

"I liked the service and the quality of the item." —Bill P.

"I liked their personal service and the fact that they are a small store." —Debra L.

"The fact that they listened to what we said" —Barbara H.

"They were very nice to me and helped me with a problem that I paid them to fix." —Bob I.

"The man who was there helped me a lot and got it out right away. I had a mattress made and he brought it out quickly." —Owen P.

"I shopped around a bit, but what struck me about them was that they listened and met my needs." —Carol C.

"The mattress had to be a peculiar size, but he was able to make one exactly that size." —Ken C.

"The service was great." —Manny M.

"Their honesty" —Carol T.

"I liked his manner and the way he sold the mattress to me. I just enjoyed working with him." —Margaret R.

"They explained how their mattress works and how it is better than the previous one we had. We really liked it." —Julia B.

"The customer service was awesome." —Dottie L.

"I sleep really well now." —Tim D.

"It's local and the price is reasonable." —Stan N.

"The personal attention, they were there for me when I needed them." —H. U. B. K.

"Just everything, everything went well." —Edith B.

"I liked that it was just him. He's the owner, the worker and everything." —Vicki A.

"He's very nice, very cooperative, and accommodating. If a customer is not satisfied, he does what he can." —Leonard A.

"They were prompt and they delivered what we ordered with all the specifications. The price was really reasonable for the quality we got." —Edward P.

"Everything; they make good products and provide good service." —Donna C.

"I liked that they were able to get the size I needed and it is very comfortable.." —Norman K.

"He had a one-on-one personal design kind of thing. He talked to us and we worked out what was best." —Kenneth A.

"John's concern for trying to do the right thing and trying to service his customers" —Michelle S.

"I liked the customer service. He explained to me the different kinds of mattresses and the different material that was available to me. He compared different brands. He was very helpful." —Julia R.

"The service I received was very good. John was very personable." —Ellie H.

"Their mattress is very comfortable." —Betty H.

"I am very satisfied with the quality of the mattress." —Tom T.

"I like that they do custom fits. They bend over backwards to do what you like. They're so much more accommodating than the competition. I would recommend them to anyone. In fact, every chance I get, I tell people about them." —Merideth C.

"The person who helped me was really cool and low-key. He does a great job. I will continue to go there. His customer service was off the hook. He didn't make me feel like I was getting ripped off." —Mike R.

"I like the custom fittings. I got what I wanted." —I. A. C.

"The guy was right on. He came back and fixed my bed. It was personalized service. He worked with me on the price and he was just personable. I believe in supporting local businesses." —Lindsey W.

"I liked the thoroughness." —Kay G.

"I had my twin bed rebuilt twice. I liked that they took it and brought it back in a timely manner." —Adel V.

"I like the custom fittings. They go out of their way." —Greg R.

"I like the fact that it is a really quality mattress. It has lasted a long time." —Sharon G.

"They were very friendly and agreeable. They delivered it when they said they would." —Mrs. P.

"It is a local company and the owner is very knowledgeable and helpful." —Jay S.

"The pricing and the prompt service" —Rod K.

"It was just quick and easy." —Nancy P.

"They deliver and they are on time." —Tim M.

"Good service" —Andrew M.

"They are local people, the quality is very nice, and the service is quick." —Mary M.

"The bed is very comfortable. He was so accommodating and went out of his way to change our mattress." —Rose N.

"The product and the service" —Loretta B.

"The service and the quality of the mattress" —Jeff B.

"Their willingness to work with me" —Robin A.

"Friendly and good service" —Ray S.

"I liked everything about them. The service and product were excellent. I Iiked their attention to detail." —Mrs. C.

"The service and the accurate pricing, they did pretty well by me." —Alex P.

"They did what they said." —Mrs. B.

"The salesperson was very nice and helpful. He answered my questions." —Mary S.

"I helped my daughter in dealing and interacting with the company. The people on the phone were very satisfactory. They helped deliver the mattress to my daughter's new home and the mattress was good quality." —Doug M.

"They were fast." —Mertha C.

"I like their service, their professionalism, and the product is good." —Charles P.

"He was responsive, open-minded, and he did everything he could to meet my needs. I got a quality bed and it's guaranteed." —Fred B.

"He was timely and he got the job done in a couple of days. It was more than I expected." —Paul G.

"Prices" —Sandra V.

"The guy who showed up and delivered the mattress was very nice and helpful. My wife is very satisfied with Salinas Mattress Company." —Jennifer B.

"John was a very nice guy. I bought the mattress for my grandson and it seemed like a good mattress." —Toni S.

"Friendly service, honesty, prices, John was wonderful. He delivered everything and I was very satisfied. " - Elaine M.

"John was very helpful. He waited on me and helped me carry the mattress to my car. I was very happy with them." —Jim H.

"They were very helpful and I was very impressed at how quickly they produced the mattress. We were in need of a mattress for some out-of-town guests and they were very prompt." —Sheila B.

"The service and quality of the bed were excellent. Everything went fine." —Tommy

"Everything" —Yuriko D.

"The customer service is impeccable. John is a man of his word and he stands behind his products. I've referred him to others and handed his card out." —Sharon A.

"I liked the guy who built my mattress. I was very satisfied." —Frank B.

"John made exactly what I asked for and it is very comfortable." —Julie C.

"The personnel and the customer service, the service one of the owners provided was incredibly accommodating. He did everything he promised for our hotel." —D. A. H.

"They were really honest and upfront. " - Erwin L.

"They were just good to deal with and they gave us what they represented." —Larry B.

"He was very personable." —Tom C.

"They were easy to deal with and it was satisfactory." —Craig C.

"They give good service and the products are good." —Margarett O.

"The person helped us out a lot. I liked that it was a custom-made mattress. They went above and beyond what we expected." —Denise C.

"The guys are very friendly and very honest." —Andrew S.

"He took time to explain how his mattresses were made and what went into making the mattresses and how they were built." —Greg

"I liked John. He was cordial and understanding. He knew what I needed. I had a wonderful experience." —Raymond M.

"They got it done and the price was right." —Jim V.

"I liked the quality of their customer service and the quality of their products." —Donald C.

"The attention to my questions" —Fran Q.

"The efficiency in being here when we asked them to" —Stella

"They're a small outlet and we got good service." —Carol P.

"The owner of the company, John was a good guy." —Robin L.

"I liked the service." —Armando B.

"I like how they make their custom-made mattresses." —Dean B.

"The personnel were helpful." —Juness T.

"I like that you can choose how you want your mattress to feel like." —Celia Q.

"The quality for the value" —Terry M.

"The helpfulness" —Susan R.

"The guy delivered the right product for what I was looking for and showed up when he was supposed to." —Evangeline N.

"I had a mattress I didn't like, but I like my new mattress. I'm pretty happy with what I got." —Virginia H.

"The service was great. John was a nice guy and he was very prompt. I would use them again." —Joe C.

"The bed I purchased is very comfortable and I am very happy with it." —Rina S.

"The man who came to the house was very nice and the mattress was good." —Eleanor E.

"They were quick and friendly on the phone. Their customer service is really good when it comes to dealing with people and their phone etiquette." —Angelita P.

"The manager is very nice. He seems to be honest. It's also a very easy place to find. The manager said I could bring the mattress back if something was wrong with it. If it sagged, he would fix it." —Concepcion E.

"They have a mattress that is priced so people who can't afford more than $500 on a mattress can get a decent one at an affordable price. " - Mary V.

"I liked the pricing. The guy was nice and he seemed to know what he was doing." —Emily H.

"The fact that the mattress was adjustable" —Jenni R.

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