Roofing
Monterey & San Benito Counties
What did you like best about Ross Roofing & Construction, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/28/08 and 11/1/08. Customer last names have been initialized for privacy.
"Good service and good quality" -C.H.R.
"I like their customer service. The office staff and the workers are very professional. The workers stand behind their work." -H.C.
"They finished the job on time. The price was right. It was about half of what two other roofing companies estimated. They pointed out what things the other roofers were planning on doing, which wasn't necessary. Honesty and not gouging me were benefits. The materials were great. I had to give them a '10'." -Carol C.
"They did the job in a competent manner." -Dean W.
"They were prompt, on time, courteous, and they cleaned up after themselves." -George N.
"They were very easy to work with. He did what he said he would do." -Jeana S.
"They were efficient and on time. They got the job done when they said they would." -Jim C.
"They are very professional, trustworthy, and easy to work with. The quality of the work is very high." -Josh P.
"They were timely. I liked Mike Ross." -Mary W.
"They did what they said they would do." -Paul M.
"I liked the overall quality of everything." -Paula O.
"The service and the workmanship" -Randy R.
"I really like Joe." -Richie D.
"They were just very courteous, competent, and professional." -Robert D.
"They were responsive." -Steve C.
"I liked the personal service that I received from them." -Susan B.
"They did what they said they would do and they were clean." -Will S.
"They showed up on time and they did what they said they would do. I thought they were very reliable." -M.M.C.
"Joe Balesteri is the man." -Ken H.
"They tend to be quick at responding and answering phone calls. They also get right back to me." -Cynthia D.
"I thought they were responsive. They seemed knowledgeable." -Mark S.
"I liked the crew." -Mike L.
"I liked dealing with Mr. Ross. I thought he was very personable." -Pat M.
"We were in a terrible situation. When we were having a disaster, they came over immediately. They didn't have much to work with because the roof had been stripped off the copper roofing and the black top came off too. We had water coming down everywhere. The other fellow who came over was the one who worked on the stripping. They fixed it. We can't say enough about them. They helped us so that our roof wouldn't collapse." - Alan R.
"They were very kind." - Alice K.
"They did the job as soon as they could when we needed some patchwork in a timely manner. The price was good." - Andrew M.
"I liked the personal service." - Arman K.
"Joe is great. He has excellent service. He is consistent with his advice. I'm a property manager and Joe works exceptionally well with my contractor." - Becky K.
"It's a locally owned business and they come right over. They didn't hesitate to give a quote even though it was a small job." - Bob I.
"Their response time, they did a nice job." - Carolyn C.
"They answered the phone efficiently. The price was good and they came to the job on time." - Chong S.
"They were very prompt." - Claudia E.
"They got the job done on time and on budget." - Connie D.
"He has been so responsive and so kind. He came out to look at something without charging me. The service was personalized and nice, friendly people. They came by and listened to what we needed." - Damion C.
"I liked the quality and the price. I felt like I received good quality service for the value." - Dave R.
"The fact that he did it so fast, and it worked." - David L.
"Joe" - Don S.
"They did what they said they were going to do." - Donna B.
"They do what they say they're going to do." - Dorothy D.
"Their ability to do a good job waterproofing, and the owner is very responsive and comes when I ask him to." - Doug B.
"He stuck to his quote." - Edward F.
"Everything was fine. I didn't have any problems. Even the quality of the nails was good. They cleaned up pretty well." - Florence V.
"Actually the job was wonderful. They were courteous, on time and pleasant." - Francis C.
"Joe" - Anthony C.
"They are competent, reliable and they respond well." - Harold R.
"Joe" - Jack C.
"They responded very well and were very prompt getting the estimate." - Jacob S.
"Their ethics, I used to use Mike's dad when Mike was young, so I've been using Ross Roofing for some time now. Mike is dedicated to doing the job the best he can. He's very personable. If I have questions, he takes time to answer them and explain things. He tells me about the advantages versus the disadvantages instead of trying to make a big sale. He's a man of his word. I always refer people to him. He participates in the work." - Jeanette E.
"Number one the price, number two the response and number three the workmanship" - Jerry S.
"The quality of the service" - Joan D.
"They did a good job." - John I.
"They were prompt and straightforward." - Josh P.
"They were very responsive." - Keith S.
"The guy was really good at explaining the options. It was a good price." - Leslie G.
"I think they were friendly." - Linda M.
"I think they were thorough, clean and honest." - Lois L.
"They were very good to deal with and very businesslike." - Malcomb S.
"They are very professional. I like their concern for the customer. My deceased husband originally used them. This past year, there was a bad storm and I was terrified. I went through my old bills and came across their name, so I called them and explained that I was by myself and was really afraid. They said they would be right over. Harold came over immediately and stopped the leak. I was so appreciative. Because of this, I referred them to my next door neighbor who also had storm damage. My next door neighbor had more problems than I did, but they stopped the leaks there too." - Marnie S.
"They came in and got the job done as they said they would, with no funny business. They were top-notch." - Martin P.
"They were there on time, neat and right on top of things. It was a hot mopping job on a tar roof and they did really well." - Mel H.
"Joe was very straightforward and honest." - Mike M.
"I loved their work. They were great." - Nellie R.
"They were on time, completed the job, cleaned up and left no mess. They did two jobs for me. They did well." - Paul K.
"They were wonderful. Another company couldn't fix the leak. I happened to be at a car dealership, and someone there referred me to them. It took them only two days to fix my leak. They are very honest." - Paul S.
"They fixed the roof. I didn't go out and analyze it, but they did a good job. That's all I can say." - Paul W.
"They did well." - Prachet C.
"They came when they said they would and did a good job the first time." - Randy F.
"They did a really good job." - Ray M.
"Everything, they showed up when promised and their prices were right. They did a good job." - Ron K.
"I think they do very good quality work." - Sherry C.
"They did a professional job and brought good ideas to the project." - Spencer T.
"They were very prompt and thorough with their service." - Sylvia H.
"They were efficient and very good about cleaning up after themselves." - Terry C.
"They came, did it and left. They did the job quickly and cleaned up. They were polite. It was great." - Virginia A.
"They were so fast and efficient." - VIrginia D.
"I felt that they did a good job. They added these air holes on the roof, so we wouldn't have too much heat buildup." - Virginia L.
"They were prompt, always here on time." - William O.
"The customer service, the front office was very helpful." - Amy E.
"They were very honest." - B.W. M.
"Their responsiveness" - Bob P.
"They were easy to deal with. I felt like they kept track of the job very well. The men were nice and it was very neat when they left." - Carol G.
"I liked the fact that they got the job done in a timely manner. They also cleaned up after themselves." - Christian T.
"They did good work." - Cornelia M.
"Mr. Ross came out and did what I asked." - Corrine L.
"Customer service, as they are very helpful, personable and willing to work with us." - Joe C.
"I liked that they put a very high quality product in a very well-crafted job. The quality of the product and the workmanship were very good. The roof looked very good. We really liked having Mr. Ross come out to do the estimate." - David R.
"They were very much on time and they did the job as we expected." - Doug D.
"That they got it done on time" - Ed R.
"They were very helpful and courteous. I thought they did a very good job." - Edwin B.
"I was happy with them and they did what they said they would do. The gal in the office was very nice and friendly. She made me feel comfortable." - Heather W.
"I liked their customer service and their punctuality from start to finish. I've used them three times in the past four years." - John C.
"They didn't take too long." - Lee E.
"That they were able to work on our roof, it's a tar and gravel type, which is uncommon. Our roof needed spot repair and they did it. They did a good job." - Lo'Ree K.
"They did a good job. The repair worked. Someone else did it earlier, but the leak came back. With Ross, the quality was just fine." - Mary B.
"They got in and out." - Mary C.
"The willingness to make things work out regardless of the difficulty" - Nick H.
"The experienced crew" - Philip C.
"They were here when they said they would be and I could depend on them." - Renee C.
"They are responsive and explain what they are doing." - Saddock M.
"They were professional." - Susan H.
"They showed up when they said they would and they did nice work." - Chris W.
"They kept the same crew. I liked seeing the same faces each day." - Clyde S.
"They cleaned up after themselves." - Dorothy W.
"He is prompt." - Elio C.
"He was very courteous." - Grace W.
"He is pretty good and the price is pretty good. He did a good job." - Guiseppe S.
"They had a good response time. Their service went quickly once they got started." - Jerry F.
"The job party came on time. I think they're doing a fantastic job." - Joseph L.
"They are immediately accessible." - Lucy C.
"Being able to contact the owner" - Mark P.
"I've used them many times. I like how promptly they come out and that they do a good job." - Mel K.
"The owner was very straightforward. There was one thing that wasn't done, but he made good on it. He has good integrity and that is very important." - Myriam M.
"They were conscientious and they stuck to the schedule." - Peter V.
"The owner's knowledge" - Ron J.
"I thought they did a good job walking me through what they were going to do." - Sean F.
"The individual who comes out is very personable. Also, if I'm not here when he comes out, he still gets the job done. I guess I would say he's also very responsible." - Tom R.
"They did a good job." - Virginia C.
"It is convenient and the price is right." - Dewey S.
"The quality of work for the amount of money you have to pay" - Dottie S.
"They did the work professionally and to my satisfaction." - Sam Z.
"They responded quickly." - Jean Y.
"They were professional." - Ray S.
"The guys that work there are good workers." - Lois J.
