What did you like best about Paul's Drapery?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/11/08 and 2/16/08. Customer last names have been initialized for privacy. 

“I liked the end result.” —Adell R.

“They were very punctual, honest, helpful and they went out of their way to help me.” —Anne E.

“Larry was very honest and he did a good installation. I thought they had a good selection of fabric.” —Anne M.

“I liked their service. They were sensitive to what we needed. I was very pleased with them.” —Annette M.

“I liked their responsiveness. They are a local, small business. They care about their customers.” —Besty S.

“We were happy with the service. They were wonderful.” —Beth C.

“They were interested in what we needed.” —Betty K.

“They were straightforward and their estimate was what the job turned out to be. Their quality was fine. I think they run a pretty sound business.” —Sally F.

“They delivered everything that they promised. The installation was very good, fast and efficient. When there was a problem with one of the motors in the blinds, he went to his shop twice in one day.” —Elgin P.

“They did what they said they would do, had good communication and they were reliable and trustworthy.” —Carmela Y.

“I liked the couple a lot. They did what they said they would do.” —Carole D.

“They have a huge selection. Itís easy to find what I am looking for. They offer expedient service, they are on time, and they're there when they are supposed to be. They are great.” —Carrie K.

“They were just very friendly and tried really hard.” —Celia K.

“They are real people and that's what I like. They are fair and honest. They deserve the highest rating possible.” —Daniel D.

“They have high quality products and good installation skills. They were also prompt.” —David M.

“The quality of the drapes was nice after they fixed them to my satisfaction.” —Wes K.

“They were quick and efficient.” —Deborah C.

“I liked their personal touch. They were very friendly and willing to go the extra mile. They're truly stellar people.” —Diane H.

“Their courtesy and friendliness, when they come over you feel like they are your friends. I was comfortable with them being in the house. I found them to be very punctual.” —Don L.

“They have a very good selection of fabric.” —Elain M.

“They came and did the work quickly without any problems.” —F. K.

“They did a good job and they were very nice.” —Flo A.

“I liked the fact that they installed the product well and they stood by their guarantee. They were also pleasant to deal with.” —Gail W.

“I liked their personal service and the quality of the product.” —Lowell H.

“They are courteous, efficient and very professional. They are knowledgeable in what they do. They are excellent and they have taken care of us very well.” —Harriet M.

“I'm a designer who buys for resale from them, so it is very important to me that they are convenient. I like the fact that I can use my visa card.” —Hermes D.

“The showroom is very complete. Sherry is knowledgeable and her husband does a satisfactory installation. I referred them to other designers for the Hunter Douglas products.” —H. L.

“They listened and they had a fair price. They did it right. They were great. They did what they said they were going to do well.” —Jama M.

“I liked several things. Firstly, he listened to what I wanted. He really helped me to select the right treatment. He took good measurements. Secondly, they were very pleasant people. Thirdly, I thought the service was professional and friendly. I was happy with the service.” —Jan N.

“They had what we wanted and they put it in. Everything was taken care of.” —Janice E.

“I refer people to them. They did a wonderful job. They did exactly what I wanted. They would bring up the issue if they saw something that needed to be corrected. They do their job the best they know how, even to their detriment. I find them to be extremely ethical. I really appreciate their service. Their word is their bond. You don't wait forever for the product to come to you. They are comfortable to deal with, very personable and I consider them like family.” —Jeanette E.

“They were really personable and they followed through on what they said they were going to do.” —Martha F.

“They listened to us and they were able to provide us what we wanted.” —Jim H.

“I liked their knowledge of the materials. Also, the installation went very smoothly and competently. I like them a lot. I think they are doing a good job.” —Jim V.

“Essentially everything, I liked the showroom, the young lady and her husband who installed the draperies.” —John P.

“The attention to detail, the personal service which was convenient to our schedule, and they did a heck of a job. We were completely satisfied.” —Judy L.

“They had excellent service and were very pleasant to deal with. They delivered the product that we wanted. The installer was very courteous and did an excellent job. They stopped by to bring us a battery at no charge. We were happy with their service and installation.” —Kelly D.

“They were a local business, family owned and pleasant to deal with.” —Ken J.

“I liked the way they installed them, the way they operated and I really liked the person who installed the drapes.” —Lenard C.

“The customer service” —Lori S.

“The product, the service, everything was great.” —Lou G.

“They were friendly and personable.” —Marium T.

“They were very accommodating. I liked everything. They definitely know their business.” —Mark B.

“Their personable service” —Mary K.

“I usually do the blinds myself, but nonetheless, they did a great job. They were prompt, they got them installed on time and they were very courteous. They were good people to work with.” —Mary M.

“The quality of what they did was beautiful.” —Merryll C.

“I liked the fellow who put the things up for me. He was very helpful. The woman who runs the shop is very nice too. They were pleasant. I thought they did a good job.” —Mrs. M.

“They were prompt, very thorough in matching up my drapery and they did a good job.” —Nancy K.

“They are very cooperative.” —Nancy B.

“Their personal, efficient and knowledgeable service” —Nancy C.

“They were very conscientious, prompt, honest and delightful to talk to while they were in my house.” —Norma V.

“When they came out, they were very professional.” —O. M. F.

“I liked their personalized customer service. They were great.” —Patty T.

“They care. They are awesome.” —Paula B.

“They are thorough, courteous, professional and they don't push you. They try to show you everything that you might be interested in.” —Ramona .

“There was no fooling around. They were very easy to deal with and straightforward.” —Randy M.

“I liked everything, the job, the people and everything else. It was wonderful. They were very good.” —Regina T.

“I liked their personal relationship with the customer and their efficiency in fulfilling the timeline. When they say a product is going to be ready, it is.” —Richard B.

“It's hard to explain. They are very nice, polite and helpful.” —Rose O.

“They are very helpful, courteous and they deliver on time.” —Luann R.

“Quality, good service, helpfulness, flexibility and knowledge of the business” —John G.

“I've used them for years. I love that I can call them. Their service is excellent and I can find anything there.” —Sandy C.

“The installation looks beautiful. They did a good job.” —Sharon P.

“They did exactly what they said they would, which was what I needed. They were available and professional. I think they did a great job.” —Sharon S.

“They work with you.” —Sharon W.

“They give very personal service.” —Shirley F.

“They were punctual, got the job done when they estimated and were out of here within a week.” —Sierra I.

“Their integrity and professionalism” —Susan U.

“They were quick, courteous and  clean.” —Terry W.

“They are prompt.” —Janice M.

“I like that they are right around the corner from where I live.” —Jim T.

“I liked that the drapes fit. They measured well. Other companies weren't able to fit the drapes because their measurements weren't as good.” —Karen L.

“I believe I liked the texture of the wood. It's imitation wood.” —Katherine W.

“They got our stuff done when we wanted it to be done. They are nice and good people. They did a good job.” —Francine M.

“I thought they were personable and they did a good job.” —Kimberly H.

“They were prompt, pleasant, professional and they took care of the order. They were very easy to work with.” —Marjorie N.

“I liked their punctuality and good service.” —Michele P.

“Several things, they are local, they have a good selection, their installer who is married to the owner has good skills and they are reliable. Also, their prices are competitive.” —Nathan B.

“The fact that it is a local business” —Paula H.

“Their quality” —Sally S.

“It was exactly what I ordered. The technician was also pleasant to work with.” —S. H. R.

“They responded quickly. They came out to our house.” —Al P.

“They were responsive, they came out quickly and they took care of it immediately.” —Art A.

“I liked the quality of the work and the people.” —Debbie L.

“They were very friendly and professional.” —Spencer L.

“I liked the quality of the drapes. They are very good at what they do.” —Jan C.

“The owners were very courteous and nice.” —Jenny B.

“I felt very comfortable with them. They were nice people. They were here on time. There was a mix-up in the beginning, but they worked it out. I was very happy with them.” —Jody C.

“The fact that they are local, convenient and they came to our house.” —Linda M.

“They gave us good service.” —Rdger C.

“They were very efficient.” —S. L.

“I was pleased with the outcome. They were both very personable.” —O. S. A. I.

“They were available.” —Yolanta K.

“They are very nice people and they seem to care. The gentleman who installed it was very kind.” —Mrs. J.

“They did an excellent job with the installation.” —Gene S.

“I liked Sherry and her husband.” —Mrs. G.

Back to Profile