What did you like best about Pacific Smog?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/11/08 and 2/17/08. Customer last names have been initialized for privacy. 

           
“I've used them for ten years and never had a problem. They are to the point and efficient. They explain everything and get you in and out.” —Charles B.

“The customer service is good. They are polite and fast.” —Infante H.

“They were quick and the least expensive.” —Steve R.

“Good customer service, very fast” —James F.

“The promptness, any time no matter what time of the day it was, they were always available. They always get the car done in an efficient amount of time. They take care of your insurance and your DMV paperwork. It was all taken care of.” —Francesca A.

“They did it in a very short time. They did a good job and I only waited for half an hour.” —Katrina K.

“They are friendly and quick.” —Theresa B.

“How quick they were, I didn't need an appointment.” —Shawn P.

“They are fast and they have more than one machine.” —April F.

“He was able to take my car in right away and he got it through the test.” —Martina H.

“They took my car in and out fast.” —Kim K.

“It is fast and efficient.” —Irwin K.

“The shop was clean and they knew what they were doing.” —Robert M.

“They're prompt, courteous and quick.” —Jose P.

“They were efficient, quick and friendly.” —Clark D.

“Convenience” —James M.

“They're courteous and prompt.” —Lloyd M.

“They did a fast, professional job.” —Stella F.

“I've used them several times. They get you in and out. They seem to have a good shop.” —Alfred H.

“Everything went fine.” —Alley G.

“They were very professional.” —Pauline H.

“The customer service, they were friendly and fast.” —Nancy F.

“I liked the service. It was fast.” —Ramona D.

“They handle everything well. They are efficient and let you know what is going on.” —Antonio N.

“Quick, easy and efficient” —Jonathan F.

“They were good and I got through the smog test.” —Martin H.

“No trouble, they take care of me.” —Robert

“Quick, efficient, knowledgeable and no trouble” —Richard B.

“It's easy to get in, get out and get the certificate.” —John G.

“Friendly and quick” —Lynda H.

“I've used them several times already. They are convenient.” —Jonathan S.

“They are convenient. I was satisfied.” —Ronald B.

“They are very fast.” —Sonny S.

“Very quick and efficient” —Shirley P.

“Their overall service, I was in and out at in time. They were efficient.” —David M.

“I didn't have to make an appointment.” —Evelyn M.

“Convenient and professional” —Benjamin P.

“I've used them for about five years now. I like their professionalism and quickness.” —Michale D.

“They have an outstanding reputation. They do good work. I like that they have clean facilities. They are the only smog shop that I will use in the future. They are good and fast.” —Andre P.

“It is close to my house and easy.” —Lisa R.

“They were convenient. They get you in and out quickly. I have had all four of my vehicles smog-tested there.” —David D.

“They were very efficient. I have been using their services for the past twelve years now.” —Lauren I.

“They are local and they get you in and out fast.” —Dante L.

“The service was quick. Everything was taken care of to my satisfaction.” —Lunn M.

“They were quick and easy.” —William K.

“They performed the smog service on my car really fast. They made the proper arrangements with another shop to have the needed repairs done to my vehicle, which I thought was great.” —Christine G.

“They were fabulous. I was late with the paperwork, so the gentleman there did the DMV registration for me. They were wonderful. I have used them for the past three years. They go above and beyond what they advertise. They are very courteous, efficient and quick. I was in and out, and they did what I needed them to do to get my tags and be on my way.” —Karen N.

“I liked the good service they provided me. I was very satisfied. I've been going there for years. I wouldn't go anywhere else in the future.” —Oshea O.

“It was a quick process. I was out of there in no time.” —Paula M.

“I use them all the time. There is no need for an appointment and they are quick.” —Dineen T.

“They have a very friendly staff that offers great customer service. They are knowledgeable, quick and they offer very reasonable prices.” —Colin M.

“I found them to be convenient, fair and honest.” —Traci D.

“I've used them several times. I like their speedy service and there's no need for an appointment. The people there were very nice and helpful. What I liked best was that my car passed the smog.” —Stanlet C.

“They were very efficient. They smog-tested my car and I was gone.” —Peggy K.

“You don't have to wait long. They do a good job. It's the best place I have found for getting my smog work done. I have been going there for several years now.” —Betty E.

“They were very polite, quick and friendly. The owner was always right there.” —Mark K.

“I like the fact that you can drive right in without making an appointment. Their location is very convenient for me.” —Verna Y.

“I like the speed at which they do their business. I am glad that everything worked out great for my car. They run a good operation there.” —George T.

“They had very quick and very good customer service. They did the job quickly and I was satisfied with the outcome.” —Lia S.

“They were quick and efficient.” —Michael L.

“They have prompt service. They didn't take up too much of my time to get it done.” —Cathy C.

“I liked that no appointment was necessary. They were very fast. They did a great job. I would recommend them to all my friends.” —Dennis R.

“They were quick.” —James T.

“They were convenient.” —Devin M.

“I didn't need an appointment. They were very quick.” —Sherry L.

“They were easy to deal with and very prompt.” —John K.

“They do a good job. I have taken all my cars there over the years. The owner took personal care of the one problem I had.” —John P.

“They were fast. They had a clean and safe shop. They seemed to have things under control, well-organized.” —Jim K.

“I liked that I didn't have to wait and that they were fast.” —Pamela W.

“They got me in and out quickly. My car passed.” —Susan C.

“They got me in and out fast. There were no problems.” —Juan R.

“The customer service was good.” —Hector V.

“They seemed to be efficient. They got the car in and out fast.” —Richard B.

“They were quick and efficient.” —Allen P.

“They do good work. They're very efficient and professional at what they do.” —Annette G.

“They are very fast.” —Rosa R.

“The service is quick. I was very satisfied.” —Loundes R.

“They are local and pretty fast.” —Bruce G.

“They were efficient. I never have to wait. It's in and out.” —Vincent A.

“They were very efficient.” —Toni M.

“They seem to be fast and efficient.” —Lawrence S.

“They were quick, efficient and really organized.” —Gary N.

“I liked their accuracy and their quickness.” —James F.

“They were very efficient. They tell you if there are any problems with your vehicle. We never had to wait long and we received good service.” —Mark T.

“I liked the fact that they were open at 8 o'clock in the morning. They ran my smog check right away. They sent the results to the DMV automatically afterwards, which saved me a trip. I loved that they did that for me.” —Jody E.

“When I arrived at their location, the total price turned out to be what they quoted me over the phone, which was really convenient for me.” —Sam S.

“They are friendly and they get down to business very quickly. I didn't have to wait long when I was there.” —Lupe R.

“I liked that there was not much waiting involved. My car was done in only a few minutes.” —Armando F.

“They were fast.” —Gonzalo A.

“They were efficient. I didn't need to wait too long.” —Olga V.

“The friendly service, the people there were very friendly and the process was fast.” —Jennifer S.

“There were no problems and they were close by.” —Raymond D.

“They were pretty quick.” —Roberta E.

“There is no waiting when you arrive. They take your car in right away.” —Rosebelle I.

“It was a quick process to get my car smog-checked.” —Rodney M.

“I liked how quick and easy the overall process was. I liked that there was no appointment needed to see them.” —Cathy C.

“They were convenient.” —Mills M.

“It was easy to do and there was no waiting in line.” —Richard D.

“Our car passed. I was happy about that. I am also glad that they got rid of a certain individual there who used to the smog service horribly.” —Frank V.

“The process was simpler than I had anticipated. The procedure only took twenty minutes, which was very convenient for me.” —Julian C.

“That they're local” —Steven F.

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