Auto Repair

Monterey & San Benito Counties

Pacific Motor
Service

(831) 375-9571

550 East Franklin Street
Monterey, CA 93940

Serving Monterey County

www.pacificmotorservice.com
kevind@redshift.com
Kevin & Sue Anne Donohoe, Owners

SERVICES
Complete service for Domestic, Japanese,
European and Hybrid cars, light
trucks, SUV’s and vans
Fleet services available
Licensed Smog Inspection and Repair
Station

HOURS
Mon – Fri: 8am – 12:30pm &
1:30pm – 5pm

CERTIFICATION/
TRAINING
ASE Master Automotive Technician,
Society of Automotive Engineers (SAE)
Monterey Bay Area Certified Green Business
ASE Blue Seal Shop
NAPA AutoCare Center
Member of ASCCA and ASA
AAA Certified Facility


Workers Comp Insurance
Liability Insurance
State License No. AC250501
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 101 random customer surveys made since December 2007 asking each customer: "Would you use this company again?"

RATING STATUS
We declare that Pacific
Motor Service has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1195.

Back to list

Survey Comments

Kevin and Sue Anne Donohoe, Owners

Pacific Motor Service has been a Monterey Peninsula tradition since 1947! Kevin and Sue Anne Donohoe own and operate Pacific Motor Service where Kevin is the Service Manager and Sue Anne manages the administrative details. Kevin, an ASE Master Automotive Technician has three decades of automotive industry experience and perspective he brings to the business and the service counters to ensure an exceptional service experience every visit. Kevin is also an Instructor of Automotive Technology at Monterey Peninsula College. Pacific Motor Service prides itself on outstanding customer service.

Pacific Motor Service provides a comprehensive automotive service experience for their customers. From advanced multi-system diagnostic procedures to routine service and maintenance, the men and women at Pacific Motor Service are true professionals. From start to finish, you can depend on Pacific Motor Service to properly maintain and service your vehicle. Pacific Motor Service focuses on maintaining vehicles as close to original specifications as possible. Their goal is to maintain your vehicle so that it never needs major repair. Their thoroughness and attention to detail is unmatched! The shop works on Domestic, Japanese and European cars (with the exception of Porsche). The staff includes two ASE Master Automotive Technicians. Pacific Motor Service is a Monterey Bay Area Certified Green Business and an AAA-Approved Auto Service Center.

COMPANY PHILOSOPHY
“Our company motto is ‘Professional Service Provided with Integrity Since 1947’. These aren’t just words, they are the principles we live by. We conduct ourselves in a professional manner and are responsive to each customer’s needs. Every person is treated with respect and no request or question is too small. We’re dedicated to providing ‘service excellence’.”

EXCERPTED SURVEY RESPONSES
"I think Kevin is very good with people and he knows how to deal with situations. He solves problems very well. He's very logical. They are excellent." —Barbara B.

"Their responsiveness, the front desk does a thorough job. They explain things so well." —Richard B.

"We're really happy to have them. I used to fix autos in the past myself, when I was young. I am glad I have someone I can trust. Kevin is prompt and will explain anything. There is assurance in my mind that everything is okay. We can drive two hundred miles on a trip without having to worry." —Dolores B.

See Survey Comments