Plumbing
Monterey & San Benito Counties
What did you like best about B & D Plumbing, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/6/08 and 4/21/09. Customer last names have been initialized for privacy.
“They do quality work. We never have to worry about it. If something goes wrong, they are there to help. They are wonderful. We have been using them for years.” -A. J. S. C.
“Very professional, and he is just very much into his job. He just likes to do things right.” -Anderson H.
“I am very happy with them. I have used them for years. They are prompt and they get it done the first time.” -B. S. B.
“The quality, they are easy to work with. They show up when they say they will and they do what they say they are going to do.” -B. T. H.
“Their customer service, reliability, and they do quality work. I've been using them for years.” -M. B. S.
“Promptness” -N. P. M.
“The service and the price” -R. K. D.
“The personal involvement with the owner and the direct communication, we do a lot of business with them. Their response time and the quality of the work are both excellent.” -Seth C.
“They man the job correctly. If I have any problems, they come back and take care of them. They get me quotes promptly. They are a great company to deal with. They run a pretty first-class operation.” -Wynn C.
“Service, professional attitude and competency, they are on time, prompt and they do it correctly.” -Z. T. C.
“They show up when they are supposed to. They work steadily and do good work.” -Dan S.
“They are prompt and they do excellent work. I've never had to do a callback.” -Nick L.
“Their responsiveness and the quality of their work, they responded to problems quickly. I didn't have one issue with that company. They even got complimented by the inspector on how well they did that job. They did a good job for us.” -B. S. B.
“They have integrity and character. They're on time and they complete the job. When they make an appointment, they keep it.” -G. M. D. D.
“The owner was attentive as far as responding to phone calls and getting stuff taken care of.” -R. C.
“They are responsive to us. Whenever we need pricing from them or if we need them to do a job right away, they are very good at getting us what we need.” -S. C. D. C.
“Brent and I have built a good relationship over the years. He's done a lot of work for me. I've always found him to be honorable and skilled. He has always gone the extra mile for me.” -Joe C.
“They have people who know what they're doing. They also get to the job on time. They have very good customer service. If a problem comes up, they respond right away. I've used them several times.” -Ruben R.
“They're conscientious and they want to do a nice job.” -Building E.
"They were prompt and on top of it." - Mike D.
"I am always able to get the owner on the phone. He is very attentive and responsive. Brent is always there to address any problems." - Wendy G.
"They had good customer service. They finished the work the same day they started. I was so impressed by this. I refer them to everybody I know." - Cynthia H.
"He is fair." - R. K. D.
"You can reach them easily and they're very responsive. That's rare these days. They do their work." - B. T. H.
"I like their service, reliability, and the workmanship is top quality. They are the top plumbing outfit in Hollister." - M. B. S.
"I was totally satisfied with the service. I liked the efficiency and the quickness." - Julie M.
"They are extremely clean and they do the job the way it is supposed to be done. They don't cut corners." - Roger M.
"They get back to me right away and they get out here right away." - Monica W.
"They went to work, found the problem and solved it in a very short period of time." - Ralph
"Reliability" - B. S. B.
"His prompt attention, and the communication is pretty good. He always calls back and you get what you pay for." - C. C. C.
"Their service, professionalism and the quality of their work" - Z. T. C.
"Attitude, promptness, sincerity and honesty" - A. J. S. C.
"When I ask them to do work, they don't make excuses. They always get right on it and they don't give me any slack. Brent sends out six, seven or eight guys to make sure the job gets done quickly." - T. C.
"They were honest, timely and forthright. They showed up on time and did a good job." - Jerry P.
"They are great. We use them all the time." - David Z.
"They were nice and they did the work very quickly." - Deanne C.
"They were very prompt, clean and the workmanship was excellent." - Jerry T.
"I've been using them for years. They have excellent customer service." - Marlene M.
"I know they do a good job." - Terry R.
"I liked how they were really prompt and they checked my water softener for free." - Pamela F.
"They did things on time. Their prices are also competitive and they are very accommodating when a problem arises." - Development D.
"Their work and the people I dealt with" - Pat D.
"They are pretty conscientious and they clean up their mess. They are very neat and that's a big plus." - C. W.
"They are very responsive. They call back and their work is very good. We have never had a problem with the finished product." - Albert G.
"They are just good. They get the work done and they do a very good job." - Cookie F.
"The personal service" - Scott M.
"They are very nice and courteous. The owner has always been a very pleasant guy." - Terri C.
"I'll be calling them tomorrow. Brent is good about taking care of the problem and getting the workers out as soon as possible." - Tommy H.
"They respond to our customers and they're there when we need them. They are also willing to fix anything that doesn't come out right. I use them all the time." - Joyce R.
"They did what they said they were going to do in a very prompt and professional manner. I was very pleased with all three projects they did for me." - Dick M.
"They're prompt, efficient and easy to work with. Their pricing is fair." - Churchill C.
"They were on time and quick." - Joe T.
"Timeliness" - S. B. C.
"When they get to the site, they get the job done. They were very communicative with us. They did whatever I asked of them." - L. B.
"There were no hidden costs." - Steve M.
"They do good work." - Ignacio V.
"The service is good." - Ruben R.
"It was a last minute kind of job. They came in a timely manner. Our building inspection group told me that in order to get some tile work done, the fixtures had to be removed. I called them at the last minute, and they were very timely in the sense that they arrived the same day." - Jenny R.
