House Cleaning
Marin County
What did you like best about SonoMarin Cleaning Services, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/7/05 and 7/6/09. Customer last names have been initialized for privacy.
“Professionalism, detail, and their flexibility with scheduling, when we had a last minute request, they came within three hours of our call. Their work was phenomenal. Stanley and Delaney understood my need for a quick response.” -R.S.V.
“They do exactly what they say they will do, and they are always timely. They are great. We have been their customer for several years now. They do a nice job.” -Sharon T.
“They are reliable, and they seem to be very honest. We can leave the house and go out for breakfast, while they are on site. They do a good job.” -Connie C.
“They had a system. I liked that they had the same routine and the same crew. They did the whole house. The house was spotless when they left. Other companies slacked off after the first few services, but I did not see this crew slack off. They did a good, deep cleaning. I was really impressed.” -Francine R.
“They were very professional and thorough. It seemed like they knew what they were doing. I thought they were fantastic. They were the best housekeeping service I have ever used.” -Linda A.
“It is perfect every time. They don't try to redecorate my house. They don't scrape the floors or the halls when they move furniture. They are thorough and consistent. They do what you tell them to do, and it is consistent each time.” -Maureen K.
“I liked their professionalism and how thorough they were. They started their tasks, they knew exactly what they were doing, and they did it quickly. I felt like I could trust them. I was very pleased with them.” -Richard B.
“They are on time. They do the job efficiently and thoroughly. They are trustworthy and competent. They work on their own, and they know what to do. It is always a pleasure to have them in my house.” -Sheila E.
“When they come, they are really efficient. They do a really good job.” -Amanda L.
“They have been working with me for three years now. Their cleaning plan works for me. Also, they always accomplish any extra jobs that I ask them to do. I am very happy with them.” -Genie S.
“They do a thorough job.” -Glenn G.
“They are punctual.” -Kai W.
“They are reliable and timely. If they miss something or do it incorrectly, they will fix it right away.” -Lynn T.
“I think they are efficient and hard workers. They are really helpful in getting the job done.” -Mary F.
“They are so clean and neat. They clean everything.” -Merle D.
“They were very thorough.” -Annie R.
“I think that I can trust them. They have the keys to my house and they know it. The same people show up every time. I think they are great.” -Debbie K.
“They are always on time.” -Dorothy S.
“Their professionalism, and they were pretty thorough. I liked their demeanor and the fact that they had a good eye for cleaning the entire room.” -Jim S.
“They do a really good job.” -Margarita C.
“They were on time, and they worked hard.” -Sally W.
“We liked the first cleaning crew we had. They cleaned everything just beautifully. We have been their customer for several years now.” -Jeanette K.
“I like the actual cleaning people. They are very thorough.” -Lee B.
"They just do a really good job cleaning. They are very consistent and their employees are well taken care of." -Wendy W.
"They do a really thorough job. They are always on time and they are always done when they say they will be." -Rich W.
"I think they are very thorough. We have silk upholstery and drapes. They know how to clean things like that. They don't damage things because they know what they are dealing with. That is important to me. They use the right products and the right techniques. They also bring their own cleaning supplies, which really saves me money and storage." -Patricia C.
"They are always on time and very efficient at what they do. They are just a '10' all the way around. They do what they say they are going to do." -Anne M.
"Reliability, detail, and they do many extras for us that we can't find with other services. For example, they climb ladders and get up to the eaves of the roof." -R.S.V.
"Their cleanliness, when they arrive, they are punctual. I can always count on them. I am satisfied." -Susan H.
"They get the job done." -Sharon T.
"They are terrific. I totally trust them. They are wonderful and efficient. They clean my house completely. They do base boards and touch every nook and cranny in the house. The people are wonderful. If I have a question or two, I call Stanley, the owner. He is on the spot. They are great." -Patricia P.
"I like that they know how to clean." -Miriam A.
"They are very thorough." -Marylee L.
"They are just very efficient, organized, and pleasant. We are pleased. We would recommend them to others. We are pretty happy with their service." -Martha N.
"They did exactly what I asked them to do. They were punctual, on time, and they seemed very reliable. They were great." -Linda T.
"Their professionalism, their thoroughness, the interaction with Mr. Costa, the way they come into and leave my home, and every interaction that I have had with the employees has always been very professional." -Shannon K.
"Their cleaning, it was the best I've ever had. They did an excellent job. In my opinion, they were great." -Joan S.
"They do a good job. They communicate well with their customers. I like that they are available through email." -Shelby C.
"The thing I like best is that they operate without any necessary instructions on my part." -Sachi H.
"They were thorough." -Allen D.
"They just do a good, thorough job. They don't skimp or cut corners. The house is clean when they are done." -Holly Y.
"The thorough job they do" -George C.
"They seem to be very quick and efficient." -Patty G.
"Punctuality, they work very efficiently and quickly. I step away and when I come back, everything looks, smells, and sparkles clean." -Sheila E.
"They cleaned very thoroughly." -Margaret K.
"Very professional, they're in and out of the house quickly and quietly. I almost don't know they are there. They are very courteous. They always return phone calls in a timely manner." -Debra M.
"I think they do a good job overall." -Pat O.
"I enjoy having the ladies around the house to clean." - Marilyn W.
"They are very thorough, accommodating, and trustworthy." - Wendy W.
"They are always on time, and my home just sparkles when they are finished." - Jeanette K.
"They are very detail oriented and professional." - Richard W.
"I like that I can leave them a note, and they'll do what the note says." - Darlene S.
"They staff is very professional, trustworthy, and honest." - Gina H.
"They're very professional, thorough, and they have a great staff." - Christine H.
"They mind their own business." - Jennie B.
"We feel they care about our home as much as we do, and they always do a wonderful job." - Sharon S.
"This has been the best cleaning company we've had." - Chandra
"We haven't been with them very long, but they are just excellent. We are so happy with their services." - Sachi H.
"They are very nice and accommodating." - Shelagh R.
"They have done everything I have asked." - Yvonne H.
"They do an excellent cleaning job in my home." - Patricia F.
"Their staff is really nice, and I enjoy speaking with them." - Sarah D.
"I am very happy with the vacuuming job they do." - Heidi R.
"They are reliable, and they do a good job." - Lynn T.
"Very reliable and thorough" - Barbara S.
"Their genuine effort" - Ellen O.
"They always follow the requests exactly as requested." - Shelby C.
"They are just wonderful." - Virginia R.
"They are very thorough." - Bridget M.
"They are consistent and on time." - Michelle H.
"They are open to suggestions, and they are always happy to accommodate your needs or changes." - David D.
"They are very thorough." - Laura B.
"The quality of what they do is good." - Polly B.
"They are punctual, thorough, and they do what they say they are going to do." - Sandy M.
"They are very professional." - Daniela C.
"They are very thorough." - Eileen R.
"The attention to detail" - Randy F.
"They are lovely people to deal with." - Robert H.
"They are very thorough and courteous." - Holly Y.
"They really clean our house well." - Joy H.
"I like my interactions with Stanley. I feel he is very honest." - Mariah K.
"They did a good job." - David D.
"They do a good job on the floors." - Elena H.
"Their promptness" - Michael P.
"They are very well scheduled." - Jonathan K.
"The service is flexible." - Paul G.
"They are reliable and professional." - Nancy P.
"In general, they did a fairly good cleaning job." - Joni G.
"They are very thorough." - Gina J.
"They are reliable and thorough." - Anne B.
