Carpet Showrooms
Marin County
What did you like best about Rafael Floors, Abbey Carpet Center?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/13/06 and 9/26/09. Customer last names have been initialized for privacy.
“Steve was very nice to work with. I thought they did a very high quality job, and they were very responsive. When I had a question or an unexpected issue, they came right out and figured out a solution that I was happy with.” -Andrew F.
“I thought they were very efficient when I went in to buy the carpet. Everyone was very polite, and they seemed to know what they were doing. My carpet looks very nice and hasn’t had any wear so far.” -Barbara B.
“They were responsive. They called back in a timely manner. If no one answered the phone when we called the first time, they would call us back right away. They were right on schedule. They told us exactly what was going to take place and when it was going to take place. They got the job done in the amount of time they said they would, Lastly, the price was great.” -Bradley M.
“They came on time. They did what they were supposed to do. They were very friendly.” -Vera J.
“Everything, they were very efficient. I was really pleased.” -Dick R.
“I thought the installer was very good. He knew what he was doing, and he did a good job. I was satisfied with the service I received in the store. I was very satisfied with their services.” -Esther C.
“We liked the service. It was done in a timely manner and to our satisfaction. The work was done so it wouldn't interfere with our tenant. It was great. Also, we liked that from start to finish, we worked with the same person, Steve Villa.” -Henry F.
“We're very happy with the floors. The work was clean and precise.” -James Z.
“They were very professional, timely, and they did a great job.” -Jessica J.
“Their customer service, they answered the phone and responded to our needs right away. They had what we wanted, and they installed it quickly. They were perfect.” -Jim M.
“They gave me good advice, and they did a great job.” -John K.
“They were extremely competent, fair with pricing, and pleasant to work with. I had a problem that needed to be repaired. They came out, and I agreed with their approach. They knew exactly what to do, and now my floor looks wonderful. I wish I had used the” -Judy D.
“The installer, I think his name was Jeff, was the most courteous and professional individual. He was careful to make sure that every joint fit perfectly and that there were no bubbles. He was so nice. He arrived on time and finished the work the way it needed to be done.” -Lou C.
“They were friendly, responsive, and professional.” -Mario C.
“Their advice, knowledge, the skills of their installers, their professional appearance, and the quality of their product” -Melody B.
“They are very efficient, prompt, professional, and they offer fair pricing. They are a very high quality company with excellent people. Their work performance is excellent. I have used them before to install oak flooring and carpeting. I'm very impressed.” -Philip S.
“We've used them for forty years. They've installed linoleum and carpeting for us. They are the best. Ron is the man.” -Ralph B.
“I have already recommended them to my neighbor. She used them as well. The girl who helped us in the store was nice. We had some water damage. She helped us so much and even came out to make sure that we were getting the right things. The installer was very professional and friendly.” -Richard R.
“I like that they understand their product. They show you the most appropriate product in your price point. They are willing to give you personal attention. Their prices are competitive.” -Rob B.
“I have been doing business with Abbey Carpets for fifty years. Their carpets last. I like that they sell high quality carpets.” -Jackie R.
“I liked the man who came out. He was very helpful with ideas. The installer did a good job.” -Marylou G.
“Both the in-store sales staff and the installers are very professional.” -Michael B.
“On time, clean, and the price was what they advertised. There were no surprises. We have used them several times and have always been satisfied with their work.” -Nohemi B.
“The quality of their work, it was done on time, on budget, and it was good. I wouldn't use anyone else.” -Rosemary O.
“They are very nice people and pleasant to work with.” -Val S.
"They're very good at getting back to the customer and doing a good job." —K. E.
"I get a fair price from them. They do a quality job." —M. N. C. B.
"They did a nice job." —Carol G.
"They were knowledgeable about the products." —Becky S.
"They really listened to me and they helped me make a selection. Their work was done well. They were very competent. I just thought they did outstanding work." —Diana S.
"They were very professional. Steve was on top of everything and he followed through 100 percent." —Toni A.
"The person who installed it was so easy to deal with. He came out on time and did a great job. The people in the store were very helpful." —Gail H.
"They did a very efficient job." —James L.
"The guy I dealt with was awesome. The guy who came to do the installation was also very good." —Jean C.
"I liked the people who came to my house and did the work. I thought they were very accommodating and friendly." —Jim R.
"They did really good work." —Joy D.
"I liked the service I received when I went there. The people were just extremely friendly. We were very pleased with the job Paul did." —Joyce G.
"They had good prices and they finished the job done in one day." —Meredith N.
"They were very good at communicating with me." —Ellen W.
"They do a great job. Theyíre on time and very courteous." —Marjorie K.
"They were very pleasant to work with and they did a great job." —Marylee S.
"Two workers came out to do the job. I thought they were very delightful." —Richard H.
"They were responsive and they did a good job." —Roberta G.
"They were efficient, pleasant to be around, and they got the job done quickly." —Sherrald M.
"The way they did everything, the carpet looks great." —Shirley T.
"The customer service, they were nice." —C. A. C. S.
"I've been using them for years. I feel comfortable with them. They're very reliable and competent." —C. C. M. A.
"They did what they said they were going to do and they came to do the job on time." —Debbie J.
"The lady we worked with was very nice." —Virgina E.
"They were punctual and the young man worked extremely fast. He didnít fool around. He got straight to the job." —Frances L.
"Their professionalism and they're great guys." —A.B.
"They did great work." —Ann Z.
"They were prompt, clean, and courteous." —Joel F.
"The personal touch and the speediness in which they completed the job" —A.D.G.
"They were just wonderful. They came within two days. They sent a wonderful, friendly installer. I love this floor. It is just wonderful. I would recommend them to anyone. Steve Villa let me bring samples home. He explained everything about the different types of flooring to me. He was wonderful. He called to follow up and make sure everything went well." —Carolyn H.
"The quality of the work, I had some damaged strips of wood, but they were able to pull it down carefully and blend it in. I hardly knew the difference. It looks terrific. They've been around for a long time. They're a good company. They use good material and they stand by their work." —Jeff C.
"I've used them for thirty years. They've always been good to me." —Christine C.
"They did what they said they would do on time and without any hassle. They were very professional." —Davi K.
"Everything, I adored Robert, the person I worked with and the people who came to my home. I was totally satisfied. I have been using and dealing with them since the 1970's." —Allan B.
"The quality of the product, their willingness to help, their cooperation in scheduling and rescheduling, and the follow up, it was all excellent." —Pam W.
"Lisa, the person who did the work, was excellent. I couldn't recommend anyone better." —Helen P.
"They were efficient. The product was really good. It's pretty and easy to care for. The price was decent. They were very fast to install it." —Alan P.
"They get in and get out. They get the job done. They do a good job. They don't give me any problems. I've been using them for twenty years." —H.H.C.
"They got the job done on time and it turned out beautifully. I think the quality is excellent." —James G.
"They were professional and on time." —Jon T.
"I felt they were knowledgeable. They were clean and respectful of my house and my furniture. They were kind and respectful." —Will S.
"I liked their attentiveness and the craftsmanship. I've always been very happy with their work." —Kathleen P.
"Excellent service, they were good." —Marion W.
"They were very efficient and easy to work with." —Mark S.
"We've been using them for a while. They do a good job." —M.N.C.B.
"The quality of the carpets and the workmanship was beautiful. I don't recall the name of the salesperson I dealt with, but I remember that she wore glasses. She wasn't pushy, but very helpful." —Betty S.
"The salesperson, Robert, was very nice. They came when they said they were going to come. They were neat and very efficient." —Denise C.
"They're very accommodating. We changed our minds a couple times. I picked them because they had good prices." —Ed J.
"Their people are great." —Bev J.
"The salesperson was very nice. The installation went well." —Dennis R.
“The product was great, and the installation was professionally done.” - Genevieve A.
“They were very friendly, and they did a good job.” - Albert B.
“Ron is the nicest guy in the world.” - Margaret B.
“The saleswoman was very helpful and knowledgeable. I was very impressed by her.” - Betty B.
“The people are very nice and knowledgeable. I'm planning to use them for another floor this summer.” - Judith B.
“They took care of a couple of installation problems immediately.” - Janet B.
“They came out on time, and they did an excellent job.” - Jerry B.
“They do great work.” - Cecilia B.
“They were courteous, and they started and finished on time.” - Debbie B.
“They had good prices, they were on time, and they did very good work.” - John B.
“The reliability and quality” - Carol B.
“They were all helpful and accommodating.” - Nancy C.
“They were flexible, accommodating, and they were able to give us what we wanted.” - Tony C.
“They were prompt, dependable, and efficient.” - Mary C.
“The customer service and location” - Shirley C.
“Steve is brilliant, and he always has wonderful ideas.” - Elizabeth C.
“Everything was great.” - Doc C.
“I was very impressed with everything.” - John C.
“They do great work.” - Berg C.
“The service and quality” - June H.
“They cleaned up after themselves.” - Patricia C.
“They got the job done without any problems.” - Barbara C.
“The installers fixed everything they needed to do.” - Jeannette C.
“Everything was great.” - Jean C.
“The man who did the work was exceptional.” - Harriet C.
“The salesperson was very helpful.” - Toni C.
“They have always done a good job for me.” - Patricia D.
“They have good service.” - Mark D.
“They go out of their way to make sure the customer is satisfied.” - Dee Dee D.
“They were very accommodating and friendly.” - Willy D.
“Dependability, cleanup, and efficiency” - Tad D.
“They were on time, and the lady installer was very good.” - George D.
“Everything was great.” - Burt D.
“They were clean, and the installation was fast.” - Lynne F.
“They were reliable, and they responded quickly.” - Terry F.
“The service was really nice.” - Crystal G.
“They were on time, professional, and they did everything I wanted.” - Sid G.
“They are very honest, the work is very good.” - Yvonne G.
“The quality of the flooring was great.” - Debra G.
“They are reliable, and the workmanship is good.” - Bruce G.
“George and Richard are very accommodating. They have good products, and they follow through.” - Joan G.
“Everything happened very quickly.” - Sandy G.
“The installation was very professional, and they were courteous.” - Henrietta H.
“I have used them before, and I have always been satisfied.” - Barbara H.
“They were on time, and they did a good job.” - Arlene H.
“They made it easy, and they were very professional.” - Diane H.
“They were flexible.” - Antonio I.
“I like the look of the carpet. It was a little late, but they got it here in time for a party I was having.” - Karen I.
“They did what they said they were going to do.” - Tom J.
“They were all great.” - Cynthia J.
“They are always there when I call them, and they are always reliable.” - Jill K.
“They stand behind their product.” - Marjorie K.
“They had so many options to choose from. I actually had difficulty making a choice.” - Shauna K.
“They were responsive.” - Nancy K.
“They were professional, and they did the job well.” - Carol K.
“They have a good product.” - Nanette K.
“They did a good job on the carpet.” - Vicki K.
“Jeanie was very responsive.” - Tricia K.
“They were nice, honest, and the installers were great.” - John L.
“They stand behind their product and workmanship.” - Connie L.
“They were on time, and they completed the job as promised.” - Carlene L.
“They are very customer oriented.” - David L.
“They were very professional and courteous.” - Kirk L.
“Jeannie was very helpful.” - Barbara O.
“They were quick, and the installers were nice.” - Debbie P.
“They were prompt, and they did what they were hired to do.” - Kay A.
“They were professional and friendly.” - Karen B.
“They were convenient and local.” - Susie B.
“They met my expectations.” - Lynette C.
“The people I dealt with and the quality of the installation” - Kristi D.
“The guy I worked with was great.” - Marion D.
“The service and quality ” - Susan D.
“Their friendliness, follow up, and promptness” - Anastasia E.
“The owner was very nice, and he listened to us.” - Dianne E.
“It was great working with Jeannie.” - Georgian F.
“They were very personable and professional.” - Peg G.
“They were very responsive to my needs.” - Irwin G.
“The service” - Margaret H.
“They are very efficient.” - Joan K.
“They did a good job.” - Maria R.
“The people in the showroom were excellent.” - Linda A.
“I loved the girl who put the tile in. She was great.” - Jeanne B.
“They were efficient.” - Kay B.
“The installers were efficient, friendly, and they did a great job.” - Molly B.
“Lisa was really good.” - Mike D.
“The service” - Nancy D.
“The overall customer service and the quality of the work” - Beau H.
“The woman representative who came was very nice.” - Lucy J.
“I liked the quality.” - Jill K.
“The workmanship was good.” - Kahn R.
“They were timely with the installation.” - Michael K.
“They came and finished on time.” - Roberta B.
“The installer was courteous and professional.” - Frank B.
“They were easy to work with.” - Lisa C.
“The salesman was very available, and he knew his products.” - Raul G.
“Initially, they were very good.” - Margaret G.
“The quality and materials are good.” - Lisa H.
“They showed up on time.” - Karen J.
“They were pleasant to be around.” - Sue K.
