What did you like best about Old Town Glass?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/25/2006 and 11/13/2008. Customer last names have been initialized for privacy. 

"They did the job with no hassle and in a short amount of time." —Andre B.

"They were available when I needed them." —Andrea

"They sent someone out to answer some questions about the details of the work. The fellow who executed the job did a great job." —Bill W.

"The original onsite inspection was very good." —Carl R.

"They were efficient and nice. They fixed the window." —Cindy B.

"The people were polite. They came in and did what they said they would do. There was a screen that needed to be fixed." —David C.

"I have used them before. I was impressed by them. They were efficient." —Dee R.

"They gave me quotes for what I needed, they took the order, and they delivered." —Denise F.

"The service and the quality" —Dick F.

"I like the ability to get an appointment very quickly. The service was done quickly. I liked Jose. He was clean cut, responsive, very nice, and professional. I thought the service was good too." —Eric A.

"They were on time." —Gail N.

"They listened to what I needed, and I got what I wanted." —Joanne P.

"It is a local business. The work is done quickly, and they do what they promise to do." —John D.

"They kept me informed, and they did what they said they would do." —John L.

"They were able to come out on a short notice, and they corrected the problem that we had." —Linda D.

"They appreciate repeat business. They have been in Novato for a while. They are courteous, and they go out of their way to help you." —Martin S.

"I liked their prices. They were very professional and polite. They were great." —Nan B.

"Their responsiveness and honesty, they are also straightforward. I feel as though they are the best. They are first class." —Nancy B.

"I thought they were nice, fair, and easy to deal with. They were friendly and polite. It was a good experience." —Paul M.

"The quality of their work" —Ray M.

"Everything" —Russ B.

"They did a good job on everything." —Steve F.

"I thought they did an excellent job. They were friendly and on time." —Yvonne K.

"They were fine." —Arlene B.

"They kept their appointments, and they did the work. It was done well." —Bill C.

"I liked the boss. He was very good and easy to work with. The man who did the installation was clearly very competent." —George P.

"They were prompt." —Ian M.

"They did the job, and I was happy with it." —Jeremy N.

"They were very responsive. They sent out very nice people." —Rose K.

"The quality of their work" —Tom H.

"Their personalized service" —Ben F.

"They did the job." —Carolyn C.

"I really liked the owner. He came out to my home. He was a very nice man. He took his time. I thought the staff was very nice. Angela was very professional, really helpful, and patient." —Lisa L.

"They have what I am looking for." —Michael G.

"They were quick, and they did what I asked them to do." —Raymond H.

"They have a very personalized service." —Rick V.

"I liked the fellow who did the installation. He was very good, very proficient, and very nice. I would give him a '10'. The service I received from the installer was very good." —Helena S.

“They were quick, clean, and they did the work.” —Debbie M.

“They showed up when they were supposed to, and they were very accommodating.” —Shannon R.

“They have good follow through.” —Don W.

“They are reliable, and they have competitive prices.” —John C.

“They were very good all the way around.” —Margret A.

“The job was done correctly.” —Margaret H.

“The product” —Janis T.

“They were very efficient, and the young man who came out was polite and professional.” —Mark K.

“They have a good personal touch.” —H. S. A.

“They always took care of our problems.” —A. C.

“They were prompt, polite, and they knew what they were doing.” —Mrs. M.

“They were easy to deal with, and they did what they said they would do.” —Jeanine W.

“I liked their turnaround time.” —Jeana

“They are very good to do business with.” —Doris C.

“They were prompt, and they stayed within the estimate.” —Brian B.

“The installation was high quality.” —Paul O.

“We've used them for 20 years, and they have always been prompt and professional.” —Juan M.

“They keep their promises, and they have reasonable prices.” —Lisa M.

“The installation was very good.” —Jose

“They were very friendly.” —B. A. B.

“They are very clean and neat.” —Pat F.

“John is well known, reputable, and he does a good job.” —Steve A.

“John is a good craftsman.” —Irv J.

“Everything went well.” —Cari A.

“I've been happy with them over the years. When they say something, you can count on it.” —W. C.

“Responsiveness” —Tyler P.

“They are convenient, professional, and they stick to the estimate.” —Carol K.

“They were very professional and nice.” —Chris R.

“They did what we wanted.” —Mike R.

“His prices are reasonable, and they work very quickly.” —Skipper K.

“Convenient” —J. W. D.

“The service and promptness” —Dave B.

“The people, the customer service, and the quality are all good.” —Bill L.

“Their efficiency and cleanliness” —Dee R.

“They are in town, and they have been around for a long time.” —Terry W.

“I have known John for many years. He is always dependable, professional, and a pleasure to do business with.” —Donna J.

“I just like them.” —Pete K.

“Their estimate was accurate, they did everything according to schedule, and they listened to what I wanted.” —Elizabeth S.

“I like the way they answer my endless questions.” —Linda E.

“They were quick, and they did a good job.” —Yvonne H.

“They were helpful with my questions.” —Katie L.

“They are responsive and neat.” —Diane R.

“My relationship with the owner is great.” —Steve M.

“They have great service.” —Burt

“I've dealt with them for over 25 years, and they are dependable and professional.” —Chuck N.

“They were prompt, and the final cost was what we agreed upon.” —Tuel

“They got the job done quickly and provided good service.” —Joanne R.

“Professionalism” —Iran A.

“They are local, and they are always pretty fast.” —Michele

“Their good prices and friendliness” —Nancy A.

“They are reliable.” —Tony B.

“They were very prompt.” —Brian B.

“They stand behind their work, and they have a good reputation.” —Jim W.

“Nothing specific” —B. D.

“Their service is good.” —P. P.

“They have very good service.” —H. C.

“They were always on time, and the work was great.” —Scott P.

“They always stuck to the schedule.” —Dan W.

“They made everything very simple.” —Jill K.

“They are always careful when they install things for me.” —Nancy R.

“They are knowledgeable and prompt.” —Michael H.

“They were very nice, prompt, and easy to do business with.” —Debbie S.

“They are always able to answer my questions, and John is very good at giving advice.” —Emily P.

“They were polite.” —Gene A.

“They are knowledgeable and professional.” —Laurie G.

“They are very efficient, and they do everything that are supposed to do.” —Irwin S.

“They were prompt, and they got estimates done quickly.”
—Jose

“The twenty year I have been doing business with them, they have always been great.” —Scott M.

“They do a good job.” —Joe D.

“They were friendly, and they actually listened to some of my suggestions.” —Steve C.

“They were very good at giving us a variety of options.”
—M. B.

“The people are nice, dependable, and they do quality work.” —Jim K.

“Their whole attitude and workmanship was great.” —Adrian D.

“I like the personal service.” —Thom G.

“They know what they are doing.” —Frank P.

“I like John and Donny.” —Jim W.

“I know and trust them.” —Ken R.

“They are prompt, honest, and they do quality work. We absolutely love them.” —Debra G.

“They were prompt, efficient, and they didn't take advantage of my time.” —Suzanne C.

“They were always willing to help us out when we needed it.” —J. W. D.

“They are reliable and convenient.” —Bobbie N.

“They were friendly, helpful, and prompt.” —Dolores D.

“They were very prompt.” —H. M.

“They were responsive, and they took care of everything for me.” —Peter R.

“They're usually prompt in responding when I need a quote.” —C. K. K.

“They're pretty honest.” —Rick M.

“I can order things without any hassles.” —G. G. H. R.

“They are reliable.” —Sandra C.

“They deliver what they say they will” —Lorene R.

“They are very pleasant.” —C. B. L.

“They have great service.” —B. C. I.

“They came when they said they would, and the final cost was what they quoted.” —Bruce M.

“The owner and the installers were very nice.” —Valerie H.

“I loved the father.” —Susan F.

“They are local, and they do a good job.” —Mary C.

“I thought that they were pretty good. I'm having them come back out to do more work.” —Dr. J.

“The Anderson windows are wonderful.” —Catherine W.

“Leonardo was good.” —David H.

“They are close by.” —John S.