Marin County > Company Profile > O'Connell Plumbing

Plumbing

Marin County

O'Connell Plumbing

(415) 457-8932

Serving Marin County and San Francisco

www.oconnell
plumbing.com
info@oconnell
plumbing.com
Ed O'Connell,
Rebecca Kleiner, Owners

SERVICES
Service & Repair
Video Sewer Inspections
Trenchless Sewer Replacement

HOURS
Mon – Fri: 7:30am – 4:30pm

CREDIT CARDS
MasterCard
Visa

GUARANTEES
Satisfaction Guaranteed

EMPLOYEES
8

Workers Comp Ins.
Liability Insurance
State Lic. No. 841039
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 329 random customer surveys made since June 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that O'Connell Plumbing has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 273.

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Survey Comments

The O’Connell
Plumbing Team

"Highly
Recommended
By My Mother"

O’Connell Plumbing’s logo and service mark, “Highly Recommended By My Mother”, were created as a kind of lark by Ed O’Connell and his mom, Elsie, over 25 years ago— and it stuck! It is now one of the more recognizable trademarks around Marin County and has come to symbolize not only a good company but one that is pleasant and enjoyable to work with. Ed’s mom wanted her kid to think of the folks he did business with as neighbors (because she recommended so many of ’em)—not numbers, and he’s followed this philosophy ever since.

Born in San Francisco, Ed grew up in Marin from age two, was educated here, and worked his way through college as a plumber. He’s a long-time native (Fairfax Native Sons) so is very aware of the unique characteristics of Marin and its citizens. He cares about this county.

Ed’s partner, Rebecca, started with the company about 15 years ago and is the actual President. She comes from a professional and business background and her caring influence is easily seen by how customers are so well treated. She’s especially aware of women’s concerns when they call for service. (Uh, Ed is especially aware of how much better a business person Rebecca is than he’ll ever be.)

COMPANY PHILOSOPHY
“With Ed’s years of plumbing experience coupled with Rebecca’s attention to detail and customer care, this is a company that can easily boast both knowing the trade and treating clients well. You need only call once to again understand the true meaning of good ol’ fashioned service.”

EXCERPTED SURVEY RESPONSES
"I've used them for years and they've always been really good. Rebecca, in the office, is always very helpful." — Brenda B.

See Survey Comments

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