What did you like best about Marin H2O, Inc./Culligan?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/26/06 and 3/4/2008. Customer last names have been initialized for privacy. 

"Their availability" -Ann H.

"They were punctual and neat. They did a great job. I was very satisfied with them." -Brent P.

"They are thorough." -Carolina B.

"They're prompt, and they always return my calls. They are also very accommodating." -Diane D.

"The high level of customer service and the timely follow-up calls" -Bill H.

"They are professional and quick. The owner is hands on." -Farley T.

"We've used them for thirty-five years. They are prompt. If there are any problems, they come back and fix them." -Ted M.

"They accommodate our needs." -Barry Z.

"The owner was responsive and fair." -John I.

"The good service" -Margo L.

"Their service and price, I've used other water companies, but Marin H2O is the best." ñ N.M.

"They were on time." -Estaban L.

"I'm happy that Rick's company is growing." -Donna S.

"The person who came out was prompt and didn't overcharge me. I thought he did a good job." -Mark D.

"They were very friendly, and they did good work." -Isabelle J.

"They came when they were supposed to." -Steve B.

"The owner is really responsive and quick. He always has a solution to every problem, before we can even explain what is going on. He is concerned about customer satisfaction." -Eva B.

"They are easy to get a hold of." -Lillian S.

"They were friendly people, and they showed up as promised." -John M.

"The hourly rate was competitive." -Jacob U.

“I like that they are local.” -C. P. I.

“They respond very quickly when I have a problem or question.” -Mr. D.

“They're friendly, and they're always there when I need them.” -R. B. S.

“I like that they're reliable.” -Mrs. B.

“The service is great.” -Mr. C.

“Robert is very nice, dependable, and always on time.” -Mrs. H.

“They do their job.” -Mr. L.

“I like that they're pleasant when they come by.” -Mrs. L.

“I never run out of water.” -Mr. S.

“I like the fact that the water is available all the time.” -Mr. M.

“The quality of the product” -M. C.

“The delivery is good.” -Mr. H.

“The water tastes good.” -Mr. S.

“The water makes the soap softer in the washer and my shower.” -Mr. M.

“He always helps out in an emergency.” -Mr. G.

“Everything is fine.” -Mr. F.

“They seemed genuinely concerned about us. They've done a good job, and they have a good product.” -Mr. R.

“When I call, they come right away.” -Mr. D.

“Everybody is very polite and helpful.” -Mrs. M.

“Expertise, service, friendliness, and timeliness” -Mr. B.

“The water itself is excellent.” -Mrs. A.

“I like the water.” -Mr. K.

“I use the water system in my greenhouse for my orchids.” -Mr. E.

“It's the only place we can get the salt.” -Mr. B.

“He responded quickly.” -Mrs. M.

“The water is great for my skin and my clothes.” -Mr. G.

“I like the quality of the water.” -Mr. M.

“They were responsive and timely.” -Mr. F.

“I like the way my skin feels after my shower.” -Mr. M.

“They immediately respond if you have any problems.” -Mr. B.

“They were professional and timely.” -Mr. K.

“They fix things when they break them.” -Mr. S.

“I don’t have to worry about them because they know what they are doing.” -S. C.

“The water is great.” -Mr. C.

“They consistently come every six months.” -Mr. G.

“I like that I can talk to the owner directly.” -Mr. S.

“We have never had a problem with them.” -Mrs. A.

“I have used them for many years, and I like that you don't have to use as much soap in the washer. The clothes seem to be softer too.”
-Mr. Y.

“We have used them for over fifty years, and we are happy with the outcome.” -Mr. W.

“The water tastes good.” -Mrs. L.

“Rick always returns calls promptly.” -Mr. B.

“They just instituted a new program, which is proactive in reminding customers that they need regular service.” -Mr. W.

“I never had to call them with a problem.” -Mr. W.

“The water doesn't streak the shower door.”
-Mr. C.

“Rick is very knowledgeable with our system.” -Mr. B.

“The owner is very friendly, and he knows what he's doing. I feel confident in what he recommends.” -Mrs. S.

“They deliver water on a timely basis.” -S. S. S.

“Rick is great.” -Mr. G.

“I've been using their services for the last 31 years, and I think they are great.” -Mr. R.

“The liability and courtesy” -Mr. R.

“They are a local company.” -Mr. R.

“They softened my water.” -Mr. G.

“They deliver the water quickly.” -Mr. L.

“They check out tank on a regular basis.” -Mr. W.

“I like the soft water.” -Mr. M.

“I am happy with the service I receive.” -Mr. K.

“They try hard to please us.” -Mr. M.

“They have given me great service over the years.” -Mr. C.

“The drivers have always been very good, responsive, and pleasant to deal with.” -Mrs. A.

“The idea of the clean water” -Mr. S.

“I used them and only them for several years.” -Mr. G.

“The quality of the product” -Mr. F.

“I was satisfied with the service we received.”
-Mr. W.

“They have a good quality product.” -Mr. C.

“They got the job done.” -Mr. B.

“I think they're reliable.” -Mrs. M.

“They get the work done.” -Mr. C.

“Our water is quite hard, so the system really helps.” -Mr. N.

“They were on time, pleasant, and knowledgeable.” -Mr. G.

“They understood exactly what I needed.” -Mr. R.

“They come and go quietly.” -Mr. S.

“They seem to be prompt.” -Mr. L.

“I have used their service for over 20 years. I am very satisfied.” -Mr. A.

“We are very happy with the way they softened out water.” -Mrs. G.

“We are happy with the service.” -Mr. S.

“They did a good installation job.” -Mr. G.

“Convenience” -Mr. F.

“They do a good job.” -L. E.

“I like that they come on time.” -B. C.

“They exchange the tanks every month” -Mr. B.

“They are very nice, and they do a fairly good job.” -Mr. T.

“They come on time, and they're discreet when they make their deliveries.” -Mr. F.

“When it works, I don't need to pay any attention to the system.” -Mr. M.

“Everything seems to be working pretty well.” -Mr. W.

“They try hard to satisfy the customer.” -Mrs. T.

“The softness of my shower water” -Mr. A.

“They seem very friendly.” -Mr. F.

“I like that they are a local company.” -Mr. S.

“I like that the system is attached to my sink.” -Mr. D.

“Some of the drivers who come out are polite and easy to talk to.” -Mrs. R.

“We like the water.” -Mr. M.

“The owner is a nice person to deal with.” -Mr. F.

“The man who came out to sell us the system was nice.” -Mr. B.

“The equipment was very good.” -Mr. C.

“I've used them for 20 years, and we love the water.” -Mr. S.

“They show up most of the time.” -Mrs. G.

“I like the product which is the only reason why I still use them.” -A. C. A

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