What did you like best about Leonardi Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/1/2003 and 10/6/2008. Customer last names have been initialized for privacy.

"They give me rides. They make it easy for me." —Russ M.

"Their service and politeness, I was very satisfied with everything." —Robert M.

"They're honest." —Dave M.

"They're courteous, on time, and they do a good job. I would give them the highest marks." —John M.

"The customer service is great." —Lisa M.

"I think they do a very good job. They always give me good advice on what needs to be done." —Muriel M.

"They were friendly, helpful, and trustworthy." —Carol M.

"I think they're honest. They only do necessary work. They do what needs to be done." —Martin K.

"They provide a good service. The people are polite." —Albert L.

"They were very friendly, accommodating, and they had good prices." —Alison H.

"They were friendly and only did what needed to be done." —Karen I.

"I like the fact that they have a drop-off service. They get the job done very quickly." —Rick J.

"They're very accommodating. They treat me well." —James M.

"They provide a good service." —Chris M.

"I think Tony is very honest." —Leo M.

"The service" —Linda L.

"They were pretty upfront about what my car needed." —Diana H.

"I thought they got the job done quickly. They did what they were supposed to do." —George M.

"They are honest. They do good work." —John M.

"I think they do great work." —Lloyd L.

"I like the fact that they're local." —Jean J.

"I thought Tony was very honest. He didnít try to oversell me." —Robert K.

"They were prompt, and they did what I wanted them to do." —John L.

"Their friendly service" —John H.

"They were on time, and they had good prices." —Ray H.

"I've been going to them for many years. They brought me home and picked me up on my last service. He is a very honest and thorough guy. He knows how to treat the average citizen." —Judith A.

"They're honest. They do good work." —Alexandra A.

"They're honest and realistic. I always know what I'm in for. They stand by their word." —Carl B.

"They were very friendly and fast." —Michelle B.

"Excellent service, they're close." —Glenn C.

"They're Diamond Certified. They're the absolute definition of what a Diamond Certified company should be." —Judy C.

"They're only a block away from my work. I can take my car in the morning and get it after work." —Tracy C.

"Just proficient and quick" —Mark E.

"They're good and honest." —Bill G.

"Everything is nice. They're always on time. They know what they're doing." —Pierre G.

"I usually can get an appointment reasonably soon. They explain the work that they are going to do. They give me a pretty good estimate of price and time." —Lynn G.

"The attention and the service they give, and their honesty, that's the most important." —Ricardo G.

"They fix things. I can rely on the fact that they are going to fix it and it's not going to break down. The work is reliable." —Dan A.

"They were honest and quick. They did a good job." —Robert B.

"I trust them. I think they're very ethical. I like the way they do business." —Jan B.

"Just the way they handle things, they're personable people and they let me know what I need." —Mary C.

"They're close to my house. They are prompt." —Timothy C.

"They seem very friendly." —Dana A.

"They were prompt. They did everything on time." —Nanci B.

"I think that they did a quality service for a fair price." —Darryl C.

"It seems like they are well organized. They seem to know what they are doing. They offer a ride back to my home." —Judy C.

"I get the impression that they're honest." —Steve F.

"They were courteous." —Bonnie A.

"They were close to home." —Jerry A.

"I thought they were honest. My friend recommended them. She went in for an oil change and they told her that she didn't need it. I thought that they must be honest to tell her that." —Nikki C.

"I have used them for 30 years and all is well."
—Mr. S.

"They are fast and efficient." —Mr. M.

"Everything; they are friendly, personable and keep you informed on the status of your vehicle." —Mr. M.

"I like their friendliness and thoroughness." —Mr. W.

"They did a good job and got the car done when they said they would." —Mrs. H.

"They seem to be very honest in diagnosing the problem and keeping with their estimate." —Mr. R.

"They are convenient." —Mr. H.

"The good service." —Mr. C.

"They did a good job at a reasonable price." —Mr. H.

"They pick you up if needed" —Mr. B.

"Their prompt service" —Mr. B.

"I liked the prompt service." —Mrs. F.

"Honest with what needs to be done." —Mr. S.

"They are so honest and so nice that you feel that you are not being taken and are very comfortable with their service." —Mr. B.

"Their prompt response and willingness to work with them." —Mr. V.

"I like that they are very friendly, very courteous and they do a good job." —Mr. V.

"The quality of service." —Mr. K.

"I like their honesty and I feel trusting towards them." —Mr. A.

"I think they are very reliable and have integrity." —Mrs. S.

"They were prompt and on time" —Mr. J.

"The friendliness and quality of work." —Mr. O.

"I like Tony himself and all of his people." —Mr. R.

"They are friendly and take the time to talk to me." —Mr. S.

"They pay attention to most customer concerns and details." —Mrs. M.

"They did quick diagnostic work." —Mr. B.

"They are nice people." —Mr. M.

"Good service" —Mr. R.

"They did great work; good communications; nice people" —Mr. S.

"They're courteous, honest about the price, and they did good work." —Mr. L.

"Their service; the prices " —Mr. P.

"They're convenient, they're prompt, and it's a clean garage." —Mrs. A.

"The service is great; they pick you up and take you home; they don't fool around." —Mr. S.

"Personal service" —Mrs. J.

"They've been very good in dealing with my son's car; they finish on time; good customer service; they do good work." —Mr. O.

"The service person behind the desk listens to your problems and reassures that they are able to take care of your problem, and I like that they have confidence in their work." —Mr. G.

"They were courteous, and they did their work right." —Mr. R.

"Their honesty, their abilities, and they're nice guys." —Mr. M.

"They were very courteous; I was very satisfied from the service." —Mr. T.

"They're very honest." —Mr. B.

"Very friendly" —Mrs. D.

"They're very nice and good people." —Mr. W.

"Their attention to the problem, and the way they handled it." —Mr. S.

"Very friendly" —Mr. F.

"They're so nice, willing to work with you." —Mr. B.

"They're fast and courteous." —Mr. C.

"They do the work and do it fast; price is reasonable." —Mrs. R.

"They're quick." —Mr. G.

"I've used him for a long time; he's a good mechanic." —Mrs. B.

"Their service; they're personable and professional." —Mr. P.

"The service and the quality of the work" —Mr. R.

"They got the job done; I had a good experience with them." —Mr. N.

"Promptness" —Mrs. C.

"They were pleasant to work with, the job was a done well and I had no complaints." —Mr. M.

"They're very prompt and neat." —Mr. B.

"I like the results of the work they do. They give me a ride home." —Mr. C.

"Good personality, seemed honest" —Mr. B.

"Convenience, helpfulness, cleanliness" —Mr. P.

"They were friendly and nice." —Mr. C.

"I just love them. They were all so courteous and they helped me so much." —Mr. R.

"They do good work." —Mrs. S.

"Tony gets a 10 on everything." —Mr. K.

"Service" —Mr. J.

"I liked Tony, his Mom and Greg." —Mr. C.

"He's a nice guy." —Mrs. R.

"Spend time explaining things and make me feel comfortable asking questions." —Mr. C.

"Service is very good, information is very good." —Mr. S.

"Tony and Greg and Tony's mother, they'll bust their butt to try and make things work for you." —Mr. C.

"Their service and I trust them completely." —Mr. W.

"They're honest and they're fair price wise." —Mr. P.

"They give me good advice and they take good care of my car." —Mr. H.

"Their personal service, they seem to care." —Mr. M.

"We brought our car in to check the AC and Tony was very honest about the cost and very helpful." —Mr. O.

"They do good work." —Mr. M.

"Their honesty on the estimates and they don't try to push you, I'm very pleased with them." —Mrs. B.

"I just took the car in and they fixed it." —Mr. G.

"Everything has been perfect." —Mr. M.

"I'm 87 and I'm in love with Tony, he's been taking care of my old car for many years." —Mr. R.

"I like him and I take all my vehicles there." —Mrs. S.

"They can be trusted." —Mr. H.

"Seem honest, gave me personal attention." —Mr. H.

"Seems to get it done." —Mrs. W.

"Manager is very nice." —Mr. C.

"The work makes my car very dependable." —Mr. A.

"They take good care of my car." —Mr. G.

"They’re patient, reliable, on time and reasonable." —Mr. S.

"The service was fine." —Mr. S.

"They repaired the problem." —Mr. D.

"It was fast." —L.

"Professional, got me in and out on time, cost was less than I thought it would be." —B.

"Tony's knowledge and they don't take shortcuts on the work." —M.

"Communicated well, kept me informed, car was done on time or they let me know." —T.

"Honest about the car problems; they accommodated my budget." —H.

"They were nice. Everything they did for me was very good." —B.

"It's a family-owned company, they're honest." —C.

"They're very talented and they stand behind their work." —B.

"They do good work." —P.

"Efficiency, courtesy and very helpful." —G.

"They handled everything professionally, they were thorough, they did everything they said they would, they were on time, they were friendly." —L.

"They were efficient, friendly, all the things a local business should be." —C.

"They're great people, make you feel welcome. They're knowledgeable." —S.

"On time, polite, we didn't have any trouble." —R.

"I like the letters they send their customers to remind them it's time for service." —T.

"Honesty, fairness. They checked out my truck and didn't charge me." —C.

"The person was friendly and I had a place to wait." —G.

"They're prompt, courteous and knowledgeable." —A.

"I've used them several times. Everything was always done right." —L.

"Honest, quick, good service, friendly." —H.

"Efficiency, good service." —R.

"Car was done on time, they were cordial, price was right." —L.

"Professionalism, they really know vehicles." —K.

"Their flexibility with my schedule." —S.

"Easy to talk to, they explain things in simple terms." —D.

"They do what they say they'll do, they're on time, everything works, and they're pleasant people. Also, I like their specials, e.g. free oil change." —H.

"Customer service, they are knowledgeable, no hassle." —C.

"They didn't give me any "bs" about anything and they fixed it right away. They were on point." —I.

"I like that when I go in they recognize me. Tony's a very nice individual. It's a hometown environment." —B.

"The seem to be honest and they don't push any unnecessary repairs." —M.

"They were fabulous. They saved us a lot of money. They did a really good job and it has been running perfect since." —A.

"They seem to be fair and do the work well." —M.

"They're fast, they finish on time and they'll call if they find something you should know about." —H.

"They solved my problem the first time around without even charging me anything and the second time was a 10 also." —H.

"Good quality service and they did everything they said they would do ." —S.

"Everything is good." —R.

"Convenient, they did the work quickly and they did it right ." —S.

"They were fine. No problems." —Z.

"They washed my car afterwards." —Y.

"They were thorough." —B.

"Everybody was polite and got the job done."
—I.L.I.

"They were just fine." —S.

"They were pretty quick." —W.

"Every time they do a repair job they send us a letter of thanks. When I let them know something isn't right, they take care of the problem and often they don't even charge you." —B.

"Family-run outfit, very honest, they don't try to sell you too much." —B.

"It's a local family owned business. Something about them puts me at ease." —A.

"They're prompt" —C.

"Knowledgeable, polite, helpful." —C.

"Proximity to my work, I can go on my lunch hour." —G.

"Friendly service, knowledgeable staff." —S.

"Convenient for me, everything was fine." —S.

"Customer service and explanation of service and cost." —L.

"They do good work and have good customer service ." —R.

"He was friendly and straight forward and helpful." —P.

"They were quick, efficient and honest." —B.

"Getting back to us when they said they would and doing the work staying within the estimate that they gave us." —H.

"Promptness" —A.

"They were knowledgeable and gave me a fair price." —F.

"I had very good treatment. The owner said that any time I needed work that somebody would pick the car up and return it when it was done." —W.

"They did good work and they explained it to me." —S.

"I'm sure they're very good mechanics." —G.

"They did a good job." —H.

"They were personable and professional." —H.

"They're responsive and they're pretty quick." —D.

"The convenient location." —C.

"The shop was clean, personnel were congenial. They were efficient and went out of their way to be polite." —G.

"They were prompt." —M.

"Professional" —F.

"They're small. Personal touch." —S.

"Family-run outfit." —R.

"Honest, satisfied with the work, they were prompt." —B.

"Nice people and they did a good job." —T.

"Personal attention." —B.

"Very helpful and accommodating." —G.

"Good customer relations." —V.

"Nice service" —B.

"Car was ready quickly." —M.

"Thorough, courteous" —S.

"I don't have to make an appointment." —C.

"They did the job right the first time." —S.

"They were very honest." —S.

"They do quality work and they're honest." —W.

"Their courtesies and their promptness." —M.

"The guy's honesty about what it would take to repair the car and the time it would take to do the job." —M.

"Good customer service and prompt and no hidden costs." —S.

"Their prices" —C.

"Quick service" —M.

"They did the work quickly and when they said they would." —M.

"Good location and good work" —W.

"I was very pleased with the 48-point inspection they did." —C.

"They were courteous." —D.

"They were honest about my problem and how much it would really cost." —J.

"He found the trouble and fixed it. I used him several times before and he was satisfactory on both price and quality of work." —S.

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