Tom Lee Roofing, Inc. Frequently Asked Questions

(415) 938-6932
243 Onondaga Ave.
San Francisco, CA 94112
Q: Can my roof be repaired or does it need to be replaced?
A: "After we visually inspect your roof, we can tell you if it can be repaired or if you need a new one. We’re happy to come out and do a free estimate, so it’s best to call us right away when you have an emergency roof situation."
Q: How soon can you start my roofing project?
A: "Due to the high volume of work orders we receive, we typically schedule jobs a month or two in advance. When a call comes in, we’re upfront about the wait from the beginning; we’re not going to take a customer who wants a job done in one week when we know we can’t start until four or eight weeks later. If the customer is in a hurry—which is often the case during the rainy season—we refer them to another Diamond Certified contractor. But most of our customers are willing to wait because they know our work is worth it."
Q: How much do you charge?
A: "We usually don’t quote prices right away—we prefer to organize all the details and send a written proposal. That way, you’ll be able to see all the work that needs to be done and have a clear idea of the final cost."
Q: How long will my project take to complete?
A: "It depends on the size of your roof, but the average home typically takes two to three days to complete."
Q: Can I still live at home while you’re doing the job?
A: "Yes. In fact, we always suggest that someone stays in the home in case of an emergency. If you don’t want to stay in the house, you can give us your cell phone number and we’ll contact you if something comes up."
Q: Can you get the permit for my project?
A: "Absolutely. Every new roofing job requires a permit, and we’ll take care of obtaining it. The exception is patching jobs—San Francisco doesn’t require a permit for those."
Q: Will you have any issues parking your trucks in my neighborhood?
A: "There are always parking issues in San Francisco, but we pay for street space and post ‘No Parking’ signs two days before we start the job. We also put canopy scaffolding on the sidewalk so pedestrians can walk safely past the jobsite."