The Shutterman Frequently Asked Questions

(650) 605-3917
501 Patricia Ave.
San Mateo, CA 94401
The Shutterman installs all types of shutters.
Q: Once you order a product, how quickly does it arrive?
A: "It varies widely. Anywhere from ten days to eight weeks depending on product and options."
Q: How long does an installation typically take?
A: "Roughly an hour per window."
Q: I’m quite busy. Can you accommodate my and my family’s schedule?
A: "Absolutely. We’ll work with you, make second visits to meet a spouse, even do evening appointments."
Q: Can you quote over the phone?
A: "I’m more than happy to give my best estimate. We also do free in-home consultation."
Q: You say you’re distinguished by your customer service. Can you give an example?
A: "Recently, the manufacturer shipped two shutters in the wrong size, setting the project back weeks. Then, when rain forced us to work in the customer’s garage, I found some sawdust on her vehicles. Though she didn’t complain, I gave her a $100 discount on her order, plus two gift certificates for a car wash—along with my apologies."
Q: Do you have any particular specialties?
A: "We specialize in design and functionality. We help customers evaluate both these factors and, if they conflict with each other, help decide where and how to compromise."