Tannen & Associates Frequently Asked Questions

(408) 888-9663
6069 Bluering Ct.
San Jose, CA 95120
Mark L. Tannen is owner of Tannen & Associates
Q: How can you help a company become PCI-compliant?
A: "I can walk them through the entire PCI (Payment Card Industry) compliance program that Visa and MasterCard requires them to have."
Q: Are your rates competitive?
A: "Yes. They’re more than just competitive; we’re often able to save our clients a substantial amount of money."
Q: Do you provide 24/7 service?
A: "Yes. We want to always be there for our customers. Among other things, we offer a 24-hour swap and replace service for credit card terminals."
Q: Do you have a local presence?
A: "Absolutely. That’s one of the things customers like best about us. Let’s say you called me on a Friday afternoon at 4:00. Most processors are on the East Coast, so they probably wouldn’t be able to send someone out until Monday or Tuesday. By contrast, I’d swap out your machine and replace it on Friday. That means you’re instantly back up and running, so you don’t lose any weekend sales. That’s the big advantage of being local and handling local clients."