Sunnyvale Foreign Car Service, Inc. Frequently Asked Questions
Q: My check engine light just came on. What should I do?
A: "You should bring your car in for a diagnosis as soon as possible to avoid any further damage. We have a three-step process for dealing with check engine lights. We collect data with a scan tester to make an initial diagnosis. If further testing is needed, we can do in-depth diagnostics. Then we’ll talk with you and let you know what we’ve found and what needs to be done to fix it."
Q: How do I know if it’s better to repair my vehicle or replace it?
A: "First, it’s important to know all the facts. We do a thorough inspection and look at the car as a whole. We tell you what repairs are needed and what should be done in the future. We’ll help you compare those costs to how much your vehicle is worth and give you all the information you need to make the right decision."
Q: How long will my repairs take?
A: "It depends on what type of vehicle you drive, what the problem is and what repairs are needed. We always give our customers a hands-on explanation of the problem and the specific solutions for their individual situation. We’re experienced and have a good turnaround time, though, so we can do most common repairs the same day."
Q: What replacement parts will you use in my vehicle?
A: "We try to use Original Equipment Manufacturer (OEM) parts on every car. They’re quality parts manufactured for your make and model, so they fit right and last the longest. If you request a certain brand or product, we’ll put it on, but we always recommend OEM parts."
Q: Do you have a shuttle service?
A: "Absolutely. Let us know where you want to go and we’ll take you there while your car is being repaired. We also have a nice waiting room, and we’ll help you get a rental car if you need one."
Q: Why should I come to an independent shop like Sunnyvale Foreign Auto Service rather than a dealership?
A: "We’re a family-owned business that’s been under the same ownership since 1962. We have a great reputation, and our goal is 100 percent customer satisfaction. Our state-of-the-art facilities and equipment enable us to do dealership-quality repairs and maintenance. And because we’re an independent shop, our labor rates are lower than the dealerships’ and we can usually get your repairs done faster."