Silicon Valley Auto Body & Tow Frequently Asked Questions
Q: What’s a direct repair shop?
A: "A direct repair shop works directly with insurance companies as a 'preferred shop.' Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment and, most important, having a record of satisfied customers. When customers use a preferred shop, the repair process is streamlined. A preferred shop actually writes estimates, orders parts and repairs vehicles without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs."
Q: Will the parts be ordered before I drop off my vehicle for repair?
A: "Absolutely. We generally order your vehicle's parts at the time we write the estimate, with your vehicle drop-off scheduled for a couple days later. This enables us to provide quicker turnaround time."
Q: If my vehicle's frame is damaged, is it a total loss?
A: "Probably not. A car is a total loss only when the price of repairs exceeds the insurance company’s threshold amount. Today, most cars are built using unibody (frame and body as one) construction. We can return vehicles to their original factory specifications. If it’s determined that the frame section is bent beyond repair, it can simply be replaced."
Q: Can you match paint color?
A: "Today's modern factory finishes incorporate multiple layers of highly specialized paints. We’ve made a major investment in Sikkens, the finest paint system available, and constantly upgrade its technology and equipment to ensure perfect paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process."
Q: Can I get other service work done on my vehicle while it’s in your shop?
A: "Yes. Just let your advisor know what other work you’d like done so they can make the necessary arrangements."
Q: Can I get a ride home when I drop off my car?
A: "Yes, we’re happy to provide this service for our customers. We want each customer's visit to be a positive experience and will work diligently toward that goal."
Q: How can I get a rental car?
A: "We can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and call your insurance company to find out if you have rental coverage and what your specific limitations are."