Schrader & Son Frequently Asked Questions
Q: How much do you charge?
A: "Our hourly rates are published on our website, and our services require a one-hour minimum charge."
Q: Can you come to my house?
A: "Yes, we frequently work directly on systems at clients’ homes or offices."
Q: How long will it take to resolve my computer problem?
A: "In many cases, a job can be completed in one hour or less. Completion time varies for other complicated system changes or problems."
Q: Do you offer any guarantees?
A: "Typically, there are few guarantees in this field beyond a manufacturer’s warranty on hardware. I can’t control viruses and other unforeseen problems that may occur based on usage. Most hard drives last three to five years, and I can recommend data backup equipment and processes."
Q: Can you help retrieve lost data due to a hard drive failure?
A: "Sometimes I can do it—it’s usually 98 percent retrievable. If I can’t, I’ll try other data recovery services. It’s very expensive and can often cost two to three times the price of a new computer to recover data, depending on a number of factors."