Santa Rosa Moving & Storage Frequently Asked Questions

(707) 742-3978
5650 State Farm Drive
Rohnert Park, CA 94928
Q: If I do my own packing, does your insurance still cover me?
A: "If you pack yourself, you’re generally not covered in the event of damage. If we deliver a box in perfectly good shape but something’s broken inside, the assumption is that you packed it incorrectly. The company we use—Allied Van Lines—won’t take responsibility. When we pack, we take full responsibility for any damage, regardless of the condition of the box."
Q: Can I do some of the packing to save money?
A: "Absolutely. If they want to save money, we encourage people to pack their non-breakables—books, shoes, pots and pans."
Q: Can I be there while you pack?
A: "Sure. We’d like you to observe the moving process, but we ask that you not try to micromanage the move. We are professionals, and know what we’re doing. Our people are specially trained to handle personal goods with care and speed."
Q: Are you licensed and insured?
A: "Yes. That’s important, because there are a lot of predatory movers on the Internet that aren’t. Licensed, insured movers have to adhere to a certain set of rules. If the California Public Utilities Commission (PUC) found us in violation of the rules, they’d fine us. But the PUC can’t police unlicensed movers, so they have no incentive to be careful with your possessions."
Q: Do you provide free estimates?
A: "Yes. We encourage an onsite visit so we can give you a proper estimate and guarantee the price."