Q: How long will it take to complete my job?
A: "It depends on the extent of the work. Door glass jobs don’t take very long to complete, but a back glass or windshield job usually takes about four hours from start to finish. Windshields are held in place by urethane, which needs time to cure before the vehicle is safe to drive.
Q: Can you give me an estimate over the phone?
A: "Typically, yes. Unlike auto body shops, we don’t necessarily have to see the damage before providing a quote.
Q: What if I’m not sure what year or model my car is?
A: "If you don’t know certain information about your car, we’ll get the VIN and contact the dealership to make sure we get the right type of glass.
Q: Do you tint windows?
A: "No, but we’re happy to refer you to a quality tint shop in town.
Q: How do you handle insurance?
A: "As long as you contact your insurance provider and have full coverage on your vehicle, it’s usually a pretty seamless process. All you’re responsible for in terms of payment is your deductible. Once the job is complete, we’ll electronically file the claim with your insurance company, and they pay us directly.
Q: Will my insurance cover OEM parts?
A: "Most people don’t have OEM riders on their insurance policies, but if you’re insistent on using OEM parts, we can take the price of an aftermarket part and subtract it from the cost of the OEM part so you just have to pay the difference.