Q: Does your oil change service really take 10 minutes?
A: "Generally, it takes 10 minutes once you’re in the door. Obviously, it’s ‘first come, first serve,’ so you have to factor in cars that are ahead of you. But once we start working on your car, it only takes 10 minutes."
Q: Can you tell me what type of oil I should use in my car?
A: "Yes. If you don’t know what type of oil your car uses, our computer system will usually have the answer. If not, we’ll find the owner’s manual and look through it until we find the oil type. Either way, we’ll tell you what the manufacturer recommends and why."
Q: How often should I have my oil changed?
A: "Your car’s oil, filters and other fluids should be changed based on the manufacturer’s recommendations. There are two schedules—one for normal driving and one for severe driving, the latter requiring more frequent oil changing. About 90 percent of our clients are in the severe driving category, which is surprising to some people, until we tell them that regular ‘stop and go’ driving is considered severe."
Q: Will going to an oil change shop rather than a dealership void the warranty on my new car?
A: "No. All our products and services meet or exceed dealerships’ vehicle requirements and manufacturer recommendations."
Q: Do you offer any services besides oil changes?
A: "Yes, we offer a variety of preventative maintenance services, including batteries, transmission fluid, differentials, cabinet air filters, wiper blades and light bulbs."
Q: When should I replace my wiper blades?
A: "Generally, most wiper blades should be replaced every six to 12 months to ensure optimum performance and driving visibility, but if your wipers are chattering, streaking or failing to wipe cleanly and consistently, you need to immediately replace them. Wiper blades don’t last forever—blade materials fall victim to environmental factors and exposure to sunlight causes the rubber to slowly deteriorate."