Orinda Motors, Inc. Frequently Asked Questions
Q: My car needs some work. Can you tell me over the phone how much it will cost?
A: "Giving a price over the phone without first taking a look at the car is difficult. We offer an excellent value in the sense that a repair is a two-part process—first figuring out what’s wrong with the car, and then fixing it. We charge fairly for both of these things, but we won’t charge for a diagnostic in cases where we can easily figure out the problem without it."
Q: Do you match prices?
A: "As a rule, we don’t practice price matching. Often, we don’t agree with the recommendations of other shops, and sometimes we find that certain repairs aren’t even necessary. We don’t guess when it comes to repairs. We think it’s better to determine the right answer ourselves so we don’t do something that’s both costly and unnecessary. Some people are more concerned with shopping around for the cheapest price than finding a place they can trust. It’s shouldn’t just be about cost—you should find an auto repair shop that employs experienced technicians who can diagnose and make the necessary repairs using the best parts available. We don’t compete on price, we compete on value."
Q: How soon will I get my car back?
A: "It depends on the extent of the job. We realize how busy our customers are, so we make sure to work as quickly as possible while guaranteeing a professional job in a timeframe that suits their schedules."
Q: Do you do insurance work and extended warranty repairs?
A: "Yes, and we’ll even call the insurance company on your behalf to represent you and get the best results."
Q: Do you have high-tech, up-to-date equipment?
A: "Yes. As a premium shop, we have all the necessary tools to offer premium service. We regularly purchase new equipment to keep up with technology, and we make sure our technicians are updated on their training."
Q: If I have questions or concerns about my car while you’re working on it, may I check in to see how things are going?
A: "Absolutely. Our technicians are always available if a customer wants to talk about the work that’s being done on their car. If you want to come in and see your car—or if you’d like us to take pictures or a video and send them to you—we’ll happily accommodate. We want to make the repair process as comfortable as possible for our customers."
Q: Do you offer any specials or incentives?
A: "Yes. You can visit our website (www.orindamotors.com) to find out about the specials we offer at any given time."