Molly Maid of Marin Frequently Asked Questions

(415) 763-5993
3095 Kerner Blvd., Suite K
San Rafael, CA 94901
Q: Who do you hire to clean my home?
A: "Our cleaning professionals are background checked, trained, bonded and insured before stepping into Molly Maid uniforms. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. Our employees take pride in their work, and they receive regularly updated training and supervision to ensure quality maid service."
Q: How much does a cleaning cost?
A: "We’ll quote you a price after we’ve done our initial consultation. The first cleaning usually costs a little more than our ongoing rate, because it takes longer to clean a house for the first time."
Q: How long does a cleaning take?
A: "It depends on the house and your particular requirements, but a typical cleaning takes about two and a half hours for the first time and about an hour and a half on an ongoing basis."
Q: Can I get an appointment on the day I want?
A: "We can usually accommodate you with a week’s notice, and sometimes we can schedule you on shorter notice with no problems. The end of the week tends to be more popular than the beginning. But we have cancellations all the time, so there’s a good chance we can slip you into an opening on the day you want. If you’re a little flexible, we can almost always fit you in on short notice."
Q: What should I do before a home cleaning service?
A: "To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items."
Q: Do I have to be home during house cleanings?
A: "Most of our customers aren't home during the cleaning. For additional security, all house keys are individually coded and cross-referenced. This ensures only your regular cleaning team has access to your home during a cleaning. If you don’t want to provide a key and aren't home when house cleaners arrive, a lock-out fee may apply."
Q: What time do you arrive?
A: "We don’t guarantee a specific arrival time because each home gets the attention it deserves, not a pre-determined amount of cleaning time. Still, most homes fall easily into regularly scheduled appointments between 8 a.m. and 5 p.m., Monday through Friday. If you require a more precise time, we’ll work with you to find a convenient solution. Arrival times are estimated within a half-hour range."
Q: What if something is damaged during a home cleaning?
A: "We treat you and your home with complete respect. If something does accidentally break, we do our best to either repair or replace that item. Our cleaners are fully insured."
Q: What if my maid service missed a spot?
A: "Our maid services offer consistent, quality home cleaning. Like all new relationships, however, miscommunications occur and we may make a mistake. That's why we offer a house cleaning service guarantee—if you notify your local Molly Maid within 24 hours, our house cleaning staff will correct their mistake at no charge."
Q: Am I liable for workers’ compensation insurance or employment taxes?
A: "No. Molly Maid is a simple, worry-free, home cleaning service solution. That means we take care of personal liability with regard to work-related injuries and social security taxes."
Q: Do I have to provide cleaning supplies or equipment?
A: "No. Every Molly Maid cleaning crew comes prepared with all the necessary cleaning supplies. However, we’re happy to clean with your preferred products if you request it and provide them."
Q: What happens if I need to reschedule my maid service?
A: "Simply call 72 hours before your regularly scheduled home cleaning with a more convenient cleaning time."
Q: What if my home cleaning falls on a holiday?
A: "When that happens, we’ll call to reschedule for a more convenient time. We can also provide additional maid services if you request, such as a cleaning before or after a big holiday party."