Mapleservice, Inc. Frequently Asked Questions

(707) 986-8972
327 O’Hair Court, Suite F
Santa Rosa, CA 95407
Q: Will you give an estimate over the phone?
A: "Until we see the situation, we just can’t. It wouldn’t be accurate, which isn’t fair to you. But we do give a fixed, upfront quote for all jobs."
Q: How can I improve the energy use in my home?
A: "We’d recommend repairing the duct work, installing energy-efficient appliances and insulating your pipes."
Q: What can I do to improve water use?
A: "Questions like that—reducing water use, reducing allergens, plumbing fixtures all going bad at once—involve lots of variables. Our best recommendation is to have one of our plumbers come out and see exactly what’s causing these issues."
Q: Is that service free?
A: "Yes."
Q: What’s a tankless water heater? What are its benefits?
A: "A tankless water heater only heats hot water as you use it. It doesn’t store any water in a tank. You’re looking at about a 30 percent operating cost reduction for that appliance. And you get a huge tax credit—30 percent of the invoice (up to $1,500). But that’s a credit, not a deduction. It’s a big difference, because it actually comes right off the amount of tax you owe."
Q: How quickly can your people get work done?
A: "Because our vans carry so many parts and equipment, anytime our plumbers go out to do an estimate, we can fix problems right then—except for furnaces. We usually offer same-day service. Some other companies might get you an appointment the following week, because they have to order parts. Not us."