Q: How much will it cost to fix my car?
A: "Before we give you a price estimate, we have to perform a thorough inspection on your vehicle. After we look at the car and determine the specific problem, we’ll tell you exactly how much it will cost to fix.
Q: How long will it take to fix my car?
A: "We’re able to complete most repairs in one day, but sometimes there are extenuating circumstances that cause a job to take longer, such as the availability of certain parts. We also perform a thorough inspection after every repair, which can add some time to the entire process, but for the most part, we can have your car ready the same day you bring it in.
Q: Do you have the equipment to diagnose my specific car?
A: "Absolutely. Some people think that just because a car is relatively new, only the dealer can work on it, but we have state-of-the-art computerized diagnostic equipment that’s comparable to anything found in a dealership. In fact, some local shops even send us cars when they aren’t able to provide an accurate diagnosis.
Q: How does the payment process work if I have an aftermarket warranty?
A: "The first thing we do is call the warranty company and get authorization to look at the vehicle. Then we inspect the car, find the problem and call the company back with an estimate. Once the company gives us approval, it pays us by credit card. We’ll also take care of all the paperwork.
Q: Where do you get your replacement parts?
A: "Our replacement parts come from either dealerships or companies that provide parts for dealerships. We prefer to buy directly from parts suppliers because it allows us to provide better prices for our customers. As far as quality, we use Original Equipment Manufacturer (OEM) parts whenever possible.