Q: How quickly can you get here?
A: "If it’s an emergency, we can be there in 60 minutes or less.
Q: Do you offer 24-hour service?
A: "Yes. During evenings and weekends, we always have two technicians on call for after-hours emergencies.
Q: Can you give me an estimate over the phone?
A: "No, but we’ll be happy to come out, look at the job and give you a free in-person estimate.
Q: Are you familiar with my local building codes?
A: "Every city, district and county has different requirements, so it takes a lot of time to get familiar with the particular building codes of each. Fortunately, our guys have a lot of experience and are well-acquainted with the various local codes.
Q: Will you keep my information on file for future reference?
A: "Yes. Every time a customer calls, we enter their information into our database, so when they call back, we have a record of their service history. We’ll know right away when we performed the work and if it’s still under warranty.