Q: Will my car be repaired to factory standards?
A: "Yes. We’re one of the few shops in Santa Clara County that contracts with VeriFacts, an outside service that conducts unannounced, monthly audits of shops to ensure all vehicles are being repaired to the manufacturers’ standards. VeriFacts’ employees are all former I-Car trainers. With the exotic metals in today’s cars, a shop can’t just depend on its in-house expertise for quality control."
Q: Can you match my car’s paint color?
A: "Yes. We use color spectrometers that give us a car’s exact paint formula, and our highly-trained painters find the proper tone."
Q: Where do I get a claim number?
A: "Claim numbers are issued by your insurance company at the time you report your accident. Just write it down, bring it in and we’ll handle the rest of the insurance paperwork."
Q: If my vehicle’s frame is damaged, is it a total loss?
A: "No. A car is a total loss only when the price of repairs exceeds what the insurance company determines to be the value of your vehicle. With the aid of our state-of the-art computer measuring system, we can return your vehicle to its original factory specifications. And if we determine the frame section is bent beyond repair, we can simply replace that section."
Q: Can I get a ride home when I drop off my car?
A: "Yes, we provide a pick-up and delivery service."
Q: Do I have to pay a deductible? Whom do I pay?
A: "The amount of deductible for which you’re responsible is determined by your insurance policy. If you carry broad collision insurance and you’re not at fault, your insurance company will most likely waive your deductible. If you aren’t sure about your deductible, call your agent—he or she can tell you if your insurance company has waived your deductible or if you’ll be responsible for paying it when you pick up your vehicle."
Q: Can I wash my car after painting?
A: "Yes, but cars that have been painted within the last 30 days require special care:• Wash the vehicle by hand with fresh, cool water; a very mild car wash solution; and a soft cloth or sponge. • Wash the vehicle in the shade. • Don’t use a commercial car wash. Stiff brushes or sponges could mar the car’s finish and damage its surface. • Don’t ‘dry wipe’ the vehicle; it can scratch the finish. • Don’t drive on gravel roads. It’s easy to chip the finish in the first 30 days. • Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. • Don’t spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish. • Don’t scrape ice or snow from the newly painted surface."