European Sales & Service, Inc. Frequently Asked Questions

(707) 836-3960
920 Petaluma Hill Road
Santa Rosa, CA 95404
Q: Do I need to get all the recommended repairs done immediately?
A: "Generally, yes, but we’ll tell you if a repair can be deferred and when it’s best to get it done. Most times, getting a repair done immediately will save money. Recently, we had a customer with a bad front-strut bushing, and it was only a matter of time before the other bushing went bad. We recommended replacing them both, because it would save on labor—sometimes, it’s just as easy to replace two bushings as one."
Q: How long will my repair take?
A: "In most cases, repairs take just one day. When we have to order a part, it can take as long as three days."
Q: Do you use original Mercedes-Benz parts?
A: "In most cases, yes. Some aftermarket parts are very good, though. We’ve been around long enough to know which ones are reliable and which aren’t. Sometimes we’ll recommend an aftermarket part to save the customer money, but only when we know the part is as good as an original part."
Q: Do I need an appointment?
A: "We prefer you make an appointment. That way, we can be sure to perform your service in a timely manner and have the parts here. But we accept walk-ins as well."
Q: Do you provide shuttle services?
A: "Yes."