Q: Do you offer a warranty?
A: "We have a 12-month, 12,000-mile warranty."
Q: Can I get an estimate in writing?
A: "If you give me an email address, I can send an estimate for your approval, so you know exactly what to expect for the price."
Q: Can I get a rental car while work is being performed on mine?
A: "Absolutely."
Q: Can I wait while you work on my car?
A: "Yes, we have a clean, comfortable area where you can sit, with beverages and free wireless Internet."