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Diablo Motors Frequently Asked Questions
Q: Where do you get your cars?
A: "I get vehicles from various sources, including local trade-ins and private parties. Many are from dealer auctions, lease turn-ins or similar sources."
Q: What does certified pre-owned mean?
A: "A certified pre-owned vehicle has passed our 200-point inspection and comes with our 90-day warranty. If we find anything wrong with the car, we’ll fix it, and if we find anything we missed in the next 10 days, we’ll fix that, too. Each car also passes a CARFAX® report inspection to make sure there’s nothing inherently wrong with it."
Q: Do you offer any guarantees?
A: "Our guarantee is 90 days with coverage that varies based on what level of car is purchased. Cars priced over $10,000 include a 90-day, bumper-to-bumper warranty. Cars priced between $5,000 and $10,000 include a 90-day engine/drive train warranty, and cars priced under $5,000 include a smog and safety guarantee. Extended warranty options are also available."
Q: How do you price your cars?
A: "Depending on the make and model, we generally price our cars at private party levels. It's similar to buying a car from a private party, but with our inspection and warranty, you don’t have to worry about going back and negotiating if something is broken."
Q: What if I don’t like the car you get from a broker or auction deal?
A: "If someone comes in, places an order for a car we find through a dealer or auction and doesn’t like it, there’s no obligation to purchase. So far, that hasn’t happened. I’m so picky about the cars I buy at dealer auctions, I’m confident they’re going to meet or exceed your specifications."
Q: Should I be leery of buying a car at an auction?
A: "It depends on the auction. There are two kinds of auctions—dealer and public—and people often lump them together. Public auctions are generally for junk vehicles. Dealer-only auctions have the same cars you see on the big dealership lots. So, if you buy a certified pre-owned BMW that’s two or three years old from the BMW dealer, it’s likely an auction car. Don’t go to public auctions unless you’re a mechanic and looking for a fixer-upper."
Q: How do you clean cars when you get them?
A: "Our 200-point inspection covers most everything. We check all the moving parts, from electric windows and door locks to tires and brakes. If it’s not working right, it gets replaced. Obviously, depending on the age or value of a car, some items such as carpet will have normal wear and tear that wouldn’t be replaced."
