Custom Exteriors, Inc. Frequently Asked Questions

(877) 312-3507
440 Boulder Court, Suite 400
Pleasanton, CA 94566
Owners Jeff Kendall (L) and Kevin Gundry
Q: What’s low-expansion foam and why is it important?
A: "Low-expansion foam fills all the air gaps in a retrofit window, which in turn filters outside sound, keeps dust, dirt and bugs out, and keeps the window in place. It’s designed to hit a window’s borders, seal up and stop—which is where the name “low expansion” comes from."
Q: What are the advantages of vinyl frames?
A: "Vinyl replacement windows are energy-efficient, have longer warranties, cost relatively less than alternatives, and require practically no maintenance. Conversely, metal frames are terrible insulators, and wood frames can be expensive and costly to maintain over time."
Q: How do you install your windows and doors?
A: "We do total replacement in a “new construction” style and retrofit over existing metal frames. All installs conform to local building code regulations, and we adhere to American Architectural Manufacturers Association (AAMA) guidelines."
Q: Can I expect my PG&E bills to go down with a window replacement?
A: "Most likely. Since every house is different in the way it’s insulated, heated and cooled, results can vary, but most owners experience a 15 to 40 percent reduction in their PG&E bills."
Q: Do you use subcontractors for your crews?
A: "No. We employ more than 40 people and pay workers’ compensation, 401k, medical and dental. There’s virtually no turnover and we have very happy employees who are with us for the long haul."
Q: How do I prepare for the arrival of your installers?
A: "Move furniture several feet away from openings and take down blinds and/or window coverings. We’ll bring drop cloths and tarps and carefully cover anything in near proximity to the work areas. When we’re finished, we’ll haul away the old windows and debris."