Cold Craft, Inc. Frequently Asked Questions

(408) 341-9915
181 Lost Lake Lane
Campbell, CA 95008
Q: How much do you charge for a service call?
A: "That depends on whether it’s a residential or commercial call and where it’s located. We also occasionally provide reduced rates for diagnostic calls, where we send out a technician to see what’s wrong and then give a repair quote."
Q: How experienced and trained are your technicians?
A: "All our technicians are trained and certified by North American Technician Excellence (NATE), a nonprofit organization that provides independent training and certification for the heating, ventilation, air conditioning and refrigeration (HVACR) industry. We’re also qualified to work at U.S. Department of Defense and Department of Justice facilities."
Q: How soon can you arrive at a jobsite?
A: "Our availability varies with demand, but we have 10 trucks that work throughout the South Bay, so we’re usually able to quickly accommodate our clients."
Q: Can you replace parts based on another company’s diagnosis?
A: "Unfortunately, no. The work we perform is under warranty."
Q: What brands of air conditioning equipment do you service?
A: "We service equipment from Trane, Carrier, York, Rheem, Goodman, Day & Night, Fedders, Bard, Lennox, American Standard, Comfortmaker, Nordyne, Hitachi, Mitsubishi, Amana, Whirlpool, Weather King, Breeze Air, Bryant, Vinotheque, Whisper Cool and many others."