City Carpets Frequently Asked Questions

(415) 493-8934
555 E Francisco Boulevard
San Rafael, CA 94901
City Carpets’ staff members are known for their in-depth product knowledge.
Q: Everything looks good in the showroom. How will I know if it’s going to look good in my home?
A: "“We have unique tools that can help. One fabulous device called a light box lets you see how sample—as well as pillows and paint swatches—will look in your home. Our cushion selector can replicate the feel of a carpet underfoot. And you can always count on our highly knowledgeable staff to make recommendations.”"
Q: Tell me about your warranty.
A: "For carpet, we actually have one of the most comprehensive warranties in the industry. We have a 90-day satisfaction guarantee. We only ask that you live with the carpet for 60 days. Then, if you decide you don’t like it, we'll change it. And there’s no charge for the product, only a small installation fee. If you’re worried about carpets wearing out, you’d be surprised how long carpets last these days. If anything, you’ll probably tire of it before it actually needs replacing—and hopefully you’ll never tire of it!"
Q: What about price?
A: "We don’t believe in focusing exclusively on price. Instead, we look at value. These are top-of-the-line carpets that are beautiful, extremely durable and carry the best warranties. They’re also very stain-resistant. City Carpets isn’t going to sell you something that's going to fall apart after a few years—not at any price."
Q: I’ve heard a lot about Green flooring. What is it and why should I consider putting it in my home?
A: "Flooring materials can come at a large environmental cost. Today, Greener materials are available that are more environmentally responsible. They’re made from renewable resources and are less polluting in terms of the manufacturing process and don’t throw off toxic fumes or gasses, so they make for healthier indoor air quality. There are many Green flooring materials available, so you'll be able to find the value, prices and exact look you want. At City Carpets, we have range of Green flooring from natural materials like stone, cork and bamboo, to more traditional carpeting, linoleum and tile. Our designers can help you choose the right material that fits your style and your budget."
Q: Do you have to order the flooring products I want or do you have them in stock?
A: "We usually have to order carpet. We have a large selection in stock, but with the sheer number of carpet choices and colors available, we still have to order it most of the time. It generally takes one week—two at the most—to receive the product, and we set up the installation date before the material arrives, so there’s no extra delay."
Q: How long will it take to install my carpet?
A: "It varies with the type of carpet and size of the room, but installation usually only takes one day."
Q: Do your installers move furniture?
A: "Yes, we can help with that."
Q: What’s your stance on jobsite cleanliness?
A: "Installing flooring can be a messy job, but our installers wear booties to protect new floors—whether it’s carpet or hardwood—and they vacuum and clean up after themselves. When the job is done, we’ll conduct a walkthrough to make sure everything meets your expectations."
Q: Do you use subcontractors?
A: "No. All our installers are our employees."