Campbell Collision Center, Inc. Frequently Asked Questions
Q: Will my car be safe to drive after you repair it?
A: "Absolutely. We don’t just repair dents and mix paint—we make sure your vehicle is absolutely safe before it leaves our shop."
Q: Will the new paint color match the original?
A: "Yes. We go to great lengths to match colors. When we mix paint, we have to go with the code that’s on the car, but we try our best to adjust it to match the adjacent panels. For example, if we’re replacing your fender, we try to match the color to the door and the hood. In some cases, like when the car has been painted and it’s not quite the same as the original color, we mix the colors so everything matches. Sometimes we’ll even paint an undamaged part for free so it’ll match the new color more closely."
Q: Do I have to take my car to a repair shop that my insurance company recommends?
A: "No, you’re free to take your car to any shop you want. Your insurance company will initially have an adjuster assess the damages, but they don’t always know what will be required to fix the vehicle. Remember, you don’t have to accept the insurance company’s damage appraisal (check the appraisal clause in your policy to find out how to resolve any differences). As an auto repair specialist, it’s ultimately up to us to thoroughly inspect your vehicle and determine exactly what repairs are necessary. We’ll contact your insurance company and report our findings. In most cases, they’ll give their approval and pay us to do the work."
Q: Is it necessary to get more than one estimate?
A: "Not by law."
Q: Do you accept all insurance claims?
A: "Yes."
Q: Do all insurance companies pay the same?
A: "No. It’s always important to check your policy for the specific terms of your coverage."