Bellows Plumbing Heating & Sewer Frequently Asked Questions
Q: Can you provide an estimate over the phone?
A: "Yes and no. We don’t provide exact quotes over the phone, because most ‘standard’ problems aren’t really standard. It’s much better for us to determine the exact problem before giving you an estimate. If you’re within our service area, we don’t charge a service fee to come to your location. There’s no charge until you approve the price and give the go-ahead to do the work. However, sometimes clients simply want to get a price range over the phone, and we can usually walk them through the project and give a rough estimate."
Q: How soon can you get the work done?
A: "In most cases, we provide same-day service. The most common cause of delay is ordering equipment, but we rarely have to do that."
Q: Are your technicians broadly trained?
A: "Yes, they’re cross-trained and can handle and diagnose most plumbing, heating, air conditioning, hydronic, solar, sewer and underground problems. We have a lot of specialists who know the ins-and-outs of all sorts of equipment. For example, we have one technician who’s building an airplane, another who was an explosives engineer, another who worked on oil fired boilers, another who helped build the Alaskan oil pipeline, another who builds computers, another who served in Iraq as a Captain…and the list of expertise goes on."
Q: Can you provide references?
A: "Of course. We have a large number of local clients you can contact."
Q: What is trenchless pipe replacement?
A: "It’s a method for replacing underground pipes—sewer, water and gas—without digging a trench. We can split the old pipe and pull a new pipe through the space left by the old one. We can also install a new pipe without digging up the street, driveway or landscaping."